© 1999 national burglar & fire alarm association 6-1 chapter 6 how can false dispatches be...

© 1999 National Burglar & Fire Alarm Association 6-1

Chapter 6

How can false dispatches be

prevented?

Alarms: The First Line of Defense


What Reduced False DispatchesFrom Past To Present?

Industry involvement resulting in-• Improved equipment quality & technology• More user friendly systems• Easier to repair• Expanded user training & improved user

manuals• Alarm verification by central stations prior to

dispatch.


Industry Lip Service or

Industry Action ?The Alarm Industry is acting to reduce false alarms

National Programs• Model States Program

• AIREF

• National Training School

• NBFAA Resource Center

• IQ Certification Program

• FARA

• Professional Certification Board

• Joint Education Partnership With Trade Magazines

• NBFAA False Alarm Committee


Industry Lip Service or

Industry Action ?

Industry Self Regulation• Equipment standards & improved application• Installation training programs• Expanded User Training• Improved monitoring center procedures and training

Support of Government Regulation• Model licensing law for states• State to state reciprocity


Solutions to False Dispatches

Alarm Companies Responsibilities• Proper User training• Examine the environment before installing alarm

systems to prevent unnecessary false dispatches• Follow up calls by the alarm company• Service calls by the alarm company when needed• Verification policy before dispatch• Inform alarm user of City Code/Ordinance


Train All Users

Make sure all users know the central station phone number, code number & code word - & know how to

operate the systemRESIDENTIAL COMMERCIALfamily members employeeshouse guests landlordsreal estate agents delivery peoplehousekeepers janitorial servicesbabysitters



USE Decals

ALARMDOOR

DISARMALARM SYSTEMBEFORE OPENING

FALSEALARMS

WARNING!Prevent False Alarms

NOTIFY FIRE DEPARTMENTbefore and after testing or servicingany part of this Fire Alarm System



Alarm User Responsibilities• Lock & secure all doors & windows

• Train all alarm users

• Know cancellation code

• Get a yearly systems inspection

• Respond to activated alarm to meet officers



Call Your Alarm Company When: you have an unexplained false alarm you get a pet you are about to remodel your phone number changes you want to change your emergency contacts you are moving



Inspect The Alarm System Follow your alarm company's instructions on

testing the system regularly - don't test it by intentionally setting it off

Have your alarm company replace batteries as needed; wireless systems generally require this more often


What Can Law Enforcement Do?

• Accept the cancellation of dispatch up to the moment the officer arrives at the alarm site

• Collect, analyze & use data.

• Identify & impact upon alarm abusers

• Support a local alarm ordinance based on the NBFAA Model Alarm Ordinance.

• Support an alarm abuser school in your municipality.


What Will Help Eliminate False Dispatches In The Future

• Law Enforcement & Industry Involvement -

• National standards

• Government Regulation» Ordinances» Permitting» Eliminating Top Offenders


Is That All That Can Be Done?

In the next chapters we will explain how major parts of the alarm system work along with what can be done

when we use or design that segment of the system to prevent false

dispatches

NO!


Alarms: The First Line of Defense

1- Introduction2- What is an Alarm System3- What is A False Dispatch4- Impact of False Dispatches5- Causes of False Dispatches6- Preventing False Dispatches7- User Controls8- Sensors

9- The Control10- The Central Station11- How Authorities Respond12- What to expect for Alarm Co.s13- The Alarm Ordinance14- Sources of Information15- Site Survey

5 MinuteBreak

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© 1999 national burglar & fire alarm association 6-1 chapter 6 how can false dispatches be...

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