© 2005 [email protected] meeting of minds social networking tools & km: what you can do...
TRANSCRIPT
© 2005 [email protected]
Meeting of Minds
Social Networking Tools & KM:What You Can Do Now
Dave Pollard
KMWorld & Intranets 2005
© 2005 [email protected] of Minds
What’s Wrong with 1st Generation SNAs
Inflexible, tedious information architecture Profile poverty No separation between What I Have and What I Need personas Lack of harvesting capability Populated just in case instead of canvassed just in time The most needed people have the least time and motivation to
participate Over-engineered and unintuitive Lack of scalability: Centralized instead of peer-to-peer Socially awkward Low signal-to-noise ratio because of dysfunctional information
behaviours (blockages, disconnects, lack of trust)
© 2005 [email protected] of Minds
Seven Principles of Social Networking
Mutual trust, respect, context, and self-disclosure are all prerequisites to good relationships
Relationships require a conversational ice-breaking First impressions matter Information conveyed by observation counts more than that
conveyed by language Collaboration is the miracle glue of relationships Every interaction carries the burden of our entire networks
"I appreciate what you're telling me, but how am I going to explain and work this out with A, B and C?"
Social networks are complex systems
© 2005 [email protected] of Minds
What You Can Do Now: Weblogs
Educate the project team Identify the pilot group Develop a starting personal
taxonomy and starting personal content archive for each pilot group member
Select a blogging tool Get the IT subteam to:
Convert personal content archives to HTML & ‘bulk publish’ them
Create a personal TOC for each group member
Develop a password protection scheme
Offer everyone a brief seminar on blog publishing & subscribing
Talk up blogs outside the organization
Set up a blog help/monitoring group
© 2005 [email protected] of Minds
What You Can Do Now: Expertise Finders
Don’t expect JIC directories to work
Set up a JIT canvassing system connected to e-mail groups, a with request form
Keep a close eye on Google
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What You Can Do Now: Simple Virtual Presence
Get everyone using Skype For now, use an expert like
Robin Good to design a custom, managed solution
© 2005 [email protected] of Minds
What You Can Do Now: Collaboration
Forget high-tech: To unearth the best ideas and creative solutions, use Open Space with MindMaps
To assess, forecast, decide among alternatives, tap the Wisdom of Crowds
If you have to use a tool, make it simple and accessible outside the firewall (e.g. wiki)
© 2005 [email protected] of Minds
Social Network Mapping: Worth the Effort?
Don’t just map quantity, map quality and value
Use it to support expertise finder canvassing
Look for bottlenecks and disconnects
© 2005 [email protected] of Minds
2nd Generation SNA: What’s Hot
Also: Sensor hook-ins to social software: GPS, medical info etc.
Zimbra
Flock
© 2005 [email protected] of Minds
Further Reading (1)
Judith Meskill’s Social Networking Tools Meta-List• http://socialsoftware.weblogsinc.com/entry/9817137581524458/
The Social Networking Landscape (blog article)• http://blogs.salon.com/0002007/2005/11/02.html#a1327
Setting Up a Weblog Pilot (blog article)• http://blogs.salon.com/0002007/2004/06/30.html#a794
Skype: skype.com Robin Good Collaboration Consulting: http://www.kolabora.com/ Open Space: http://www.chriscorrigan.com/openspace/ MindMaps: http://wwww.innovationtools.com/resources/mindmapping.asp Wisdom of Crowds:
http://blogs.salon.com/0002007/2004/11/15.html#a952 Wikis: http://en.wikipedia.org/wiki/Comparison_of_wiki_software The Hidden Power of Social Networks by Rob Cross
• http://www.robcross.org/book_jacket.htm
© 2005 [email protected] of Minds
Further Reading (2)
Del.icio.us: Del.icio.us Flickr: Flickr.com DodgeBall: Dodgeball.com MySpace: Myspace.com FaceBook: Facebook.com InsiderPages: Insiderpages.com Zimbra: Zimbra.com Flock: Flock.com