© 2006 The MITRE Corporation. All rights reserved.

Moving to Client-Embedded Services

Building and Sustaining Embedded Information Services

David Shumaker

June 13, 2006

What is an Embedded Librarian?

An embedded librarian: Works exclusively for one client group

over an extended period of time (or may have a small number of major, long term clients)

Is paid out of the client budget, not the “library” budget

May have an office in the client’s area, not the library

Building Embedded Services

Start with active support of your senior management

Be proactive

Present your value

Listen

Know what you need from your audience

One thing you might need is an ongoing senior-level customer POC

Sustaining Embedded Services

Keep up the relationship with the customer senior POC

Maintain close communication with key customers

Deliver on your promises

For more on technique, study consultative selling