© 2007. human systems dynamics institute. 1 finding the fix that fits: human systems dynamics at...

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© 2007. Human Systems Dynamics Institute. 1 Finding the Fix that Fits: Finding the Fix that Fits: Human Systems Dynamics at Human Systems Dynamics at Work Work November 28, 2007 November 28, 2007 Self-Organizing: Unleash the Power Glenda H. Eoyang, Ph.D. [email protected]

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Page 1: © 2007. Human Systems Dynamics Institute. 1 Finding the Fix that Fits: Human Systems Dynamics at Work November 28, 2007 Self-Organizing: Unleash the Power

© 2007. Human Systems Dynamics Institute. 1

Finding the Fix that Fits:Finding the Fix that Fits:Human Systems Dynamics at WorkHuman Systems Dynamics at Work

November 28, 2007November 28, 2007

Self-Organizing: Unleash the Power

Glenda H. Eoyang, Ph.D.

[email protected]

Page 2: © 2007. Human Systems Dynamics Institute. 1 Finding the Fix that Fits: Human Systems Dynamics at Work November 28, 2007 Self-Organizing: Unleash the Power

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Your Guide . . . Glenda EoyangYour Guide . . . Glenda Eoyang

Glenda H. Eoyang, Ph.D.Glenda H. Eoyang, [email protected]@hsdinstitute.org

Self-Organizing Meaning making Families and friendships Seminars at St. John’s Students in the laboratory Client cultures My own employees The HSD Institute The network of HSDP Associates

Page 3: © 2007. Human Systems Dynamics Institute. 1 Finding the Fix that Fits: Human Systems Dynamics at Work November 28, 2007 Self-Organizing: Unleash the Power

Finding the Fix that FitsFinding the Fix that FitsIntroduction: The Fix that Fits October 3, 2007

Session 1: Self-Organizing November 28, 2007

Session 2: Fingerprints of Chaos December 19, 2007

Session 3: Adaptive Action January 9, 2008

Session 4: Mental Model Gymnastics February 20, 2008

Session 5. Seeing and Influencing March 5, 2008

Session 6: Shaping Possibilities April 16, 2008

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Page 4: © 2007. Human Systems Dynamics Institute. 1 Finding the Fix that Fits: Human Systems Dynamics at Work November 28, 2007 Self-Organizing: Unleash the Power

Today we will . . . .Today we will . . . .

Use the idea of patterns to engage with the world.Recognize self-organizing patterns in physical and

human systems.Consider how you, as a change agent, influence

and are influenced by self-organizing patterns.Apply three lessons of self-organizing change to

your own situation.

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Page 5: © 2007. Human Systems Dynamics Institute. 1 Finding the Fix that Fits: Human Systems Dynamics at Work November 28, 2007 Self-Organizing: Unleash the Power

What do we mean by What do we mean by “patterns”?“patterns”?

Similarities, differences, and relationships that have meaning across space and/or time

Examples:TeamCorporate culturePerformanceQualityLeadership

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Page 6: © 2007. Human Systems Dynamics Institute. 1 Finding the Fix that Fits: Human Systems Dynamics at Work November 28, 2007 Self-Organizing: Unleash the Power

What do we mean by What do we mean by “patterns”?“patterns”?

Similarities, differences, and relationships that have meaning across space and/or time

Examples:TeamCorporate culturePerformanceQualityLeadership

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Page 7: © 2007. Human Systems Dynamics Institute. 1 Finding the Fix that Fits: Human Systems Dynamics at Work November 28, 2007 Self-Organizing: Unleash the Power

What do we mean by What do we mean by “patterns”?“patterns”?

Similarities, differences, and relationships that have meaning across space and/or time

Examples:TeamCorporate culturePerformanceQualityLeadership

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Page 8: © 2007. Human Systems Dynamics Institute. 1 Finding the Fix that Fits: Human Systems Dynamics at Work November 28, 2007 Self-Organizing: Unleash the Power

Patterns in Human Systems Patterns in Human Systems Self-OrganizeSelf-Organize

Pattern: Similarities Differences Relationships Meaning across space and time

Each actor influences the patterns.The patterns change over time.Sometimes the pattern is predictable and

sometimes it isn’t.8

Page 9: © 2007. Human Systems Dynamics Institute. 1 Finding the Fix that Fits: Human Systems Dynamics at Work November 28, 2007 Self-Organizing: Unleash the Power

Complex Adaptive System (CAS)Complex Adaptive System (CAS)Self-Organizing SystemSelf-Organizing System

A collection of individual agents, who have the freedom to act in unpredictable ways, and whose actions are interconnected such that they produce system-wide patterns.

Examples: termite colonies, stock markets, the Internet, gardens, human beings, groups of people

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Page 10: © 2007. Human Systems Dynamics Institute. 1 Finding the Fix that Fits: Human Systems Dynamics at Work November 28, 2007 Self-Organizing: Unleash the Power

Self-Organizing SystemsSelf-Organizing SystemsComplex Adaptive Systems (CAS)Complex Adaptive Systems (CAS)

Agents

System-wide Patterns

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Page 11: © 2007. Human Systems Dynamics Institute. 1 Finding the Fix that Fits: Human Systems Dynamics at Work November 28, 2007 Self-Organizing: Unleash the Power

How is it different?How is it different?

Other-Organized change is . . . Predictable Constraining Stable End-determined Rigid Reliable Comfortable

Self-organizing change is . . . Unpredictable Freeing Unstable End-unknown Flexible Surprising Comfortable

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Page 12: © 2007. Human Systems Dynamics Institute. 1 Finding the Fix that Fits: Human Systems Dynamics at Work November 28, 2007 Self-Organizing: Unleash the Power

Think of a self-organizing system Think of a self-organizing system you work or play with.you work or play with.

Who/what are the agents?What are the patterns?

Similarities? Differences? Relationships? Meanings in space and/or time?

How does the emergent pattern influence the agents in future cycles?

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Page 13: © 2007. Human Systems Dynamics Institute. 1 Finding the Fix that Fits: Human Systems Dynamics at Work November 28, 2007 Self-Organizing: Unleash the Power

If you wanted to change the pattern, If you wanted to change the pattern, what would you do?what would you do?

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Change the similarities

Change the differences

Change the relationships

Page 14: © 2007. Human Systems Dynamics Institute. 1 Finding the Fix that Fits: Human Systems Dynamics at Work November 28, 2007 Self-Organizing: Unleash the Power

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Patterns Behaviors

Environment

1

Pattern Forming ProcessPattern Forming ProcessAKA Loopy DiagramAKA Loopy Diagram

Act

Agent

Observe

2Decide

3

Tools

• See patterns

• Learn

• Plan

• Design

• Manage change

• Resolve conflicts

• Evaluate performance

• Adapt

Human Systems Dynamics (HSD)

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Page 15: © 2007. Human Systems Dynamics Institute. 1 Finding the Fix that Fits: Human Systems Dynamics at Work November 28, 2007 Self-Organizing: Unleash the Power

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Patterns Behaviors

Environment

1

How can the process go wrong?How can the process go wrong?

Act

Agent

Observe

2Decide

3

Tools

• See patterns

• Learn

• Plan

• Design

• Manage change

• Resolve conflicts

• Evaluate performance

• Adapt

Human Systems Dynamics (HSD)

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The agent may be disconnected from the environment so he or she sees only what is expected or desired.

Page 16: © 2007. Human Systems Dynamics Institute. 1 Finding the Fix that Fits: Human Systems Dynamics at Work November 28, 2007 Self-Organizing: Unleash the Power

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Patterns Behaviors

Environment

1

Pattern Forming ProcessPattern Forming ProcessAKA Loopy DiagramAKA Loopy Diagram

Act

Agent

Observe

2Decide

3

Tools

• See patterns

• Learn

• Plan

• Design

• Manage change

• Resolve conflicts

• Evaluate performance

• Adapt

Human Systems Dynamics (HSD)

4

The agent may not be an effective learner, so that past experience doesn’t inform current action.

Page 17: © 2007. Human Systems Dynamics Institute. 1 Finding the Fix that Fits: Human Systems Dynamics at Work November 28, 2007 Self-Organizing: Unleash the Power

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Patterns Behaviors

Environment

1

Pattern Forming ProcessPattern Forming ProcessAKA Loopy DiagramAKA Loopy Diagram

Act

Agent

Observe

2Decide

3

Tools

• See patterns

• Learn

• Plan

• Design

• Manage change

• Resolve conflicts

• Evaluate performance

• Adapt

Human Systems Dynamics (HSD)

4

The agent may not have a rich, varied or accessible toolkit to inform observation, decision, and action.

Page 18: © 2007. Human Systems Dynamics Institute. 1 Finding the Fix that Fits: Human Systems Dynamics at Work November 28, 2007 Self-Organizing: Unleash the Power

To improve your interactions with To improve your interactions with self-organizing environments, self-organizing environments, ask yourself three questions:ask yourself three questions:

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1. What are my connections with the emerging behaviors and patterns? How am I collecting data about the patterns as they emerge? What am I observing? Am I open to surprises? How am I taking action to influence behaviors? Are the system’s reactions to me constant or changing? How might I observe and act more effectively to influence the

emerging patterns?

Page 19: © 2007. Human Systems Dynamics Institute. 1 Finding the Fix that Fits: Human Systems Dynamics at Work November 28, 2007 Self-Organizing: Unleash the Power

To improve your interactions with To improve your interactions with self-organizing environments, self-organizing environments, ask yourself three questions:ask yourself three questions:

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2. How effectively am I learning from experience? What am I doing to improve my observation? How effective are my decision-making processes? What are my options for action? What are the links between what I see, how I decide, and the

actions I take? How can I use what I learn to increase my adaptive capacity?

Page 20: © 2007. Human Systems Dynamics Institute. 1 Finding the Fix that Fits: Human Systems Dynamics at Work November 28, 2007 Self-Organizing: Unleash the Power

To improve your interactions with To improve your interactions with self-organizing environments, self-organizing environments, ask yourself three questions:ask yourself three questions:

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3. How can I improve the tools I have at my disposal? How many different tools and methods can I use well? Do I have effective supports for observing? deciding? acting? If I use tools by habit, how can I challenge myself? What mentors and teachers do I have who can enrich my

toolbox? How might I partner with others who have competencies that I

lack?

Page 21: © 2007. Human Systems Dynamics Institute. 1 Finding the Fix that Fits: Human Systems Dynamics at Work November 28, 2007 Self-Organizing: Unleash the Power

Consider your own Consider your own self-organizing situation . . . self-organizing situation . . .

1. What are my connections with the emerging behaviors and patterns?

2. How effectively am I learning from experience?

3. How can I improve the tools I have at my disposal?

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Page 22: © 2007. Human Systems Dynamics Institute. 1 Finding the Fix that Fits: Human Systems Dynamics at Work November 28, 2007 Self-Organizing: Unleash the Power

Today we have . . . .Today we have . . . .

Used the idea of patterns to engage with the world.Recognized self-organizing patterns in physical

and human systems.Considered how you, as a change agent, influence

and are influenced by self-organizing patterns.Applied three lessons of self-organizing change to

your own situation.

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Page 23: © 2007. Human Systems Dynamics Institute. 1 Finding the Fix that Fits: Human Systems Dynamics at Work November 28, 2007 Self-Organizing: Unleash the Power

Your Assignment Your Assignment (if you choose to accept it)(if you choose to accept it)

Use the Pattern Forming Process to analyze a current challenge.

Consider what lies in each of the boxes.Reflect on the lists of questions. Identify at least three ways that you might improve

how interact with this particular self-organizing challenge.

Share your findings with others by uploading your reflective essay to the discussion room.

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Page 24: © 2007. Human Systems Dynamics Institute. 1 Finding the Fix that Fits: Human Systems Dynamics at Work November 28, 2007 Self-Organizing: Unleash the Power

Finding the Fix that FitsFinding the Fix that FitsIntroduction: The Fix that Fits October 3, 2007

Session 1: Self-Organizing November 28, 2007

Session 2: Fingerprints of Chaos Dec 19, 2007Session 3: Adaptive Action January 9, 2008

Session 4: Mental Model Gymnastics February 20, 2008

Session 5. Seeing and Influencing March 5, 2008

Session 6: Shaping Possibilities April 16, 2008

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Page 25: © 2007. Human Systems Dynamics Institute. 1 Finding the Fix that Fits: Human Systems Dynamics at Work November 28, 2007 Self-Organizing: Unleash the Power

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THANKS!THANKS!

HSD in Action means that you can

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