© 2008 aastra telecom1 steven grinsztein manager, sales engineering 978-262-3262...

1© 2008 Aastra Telecom

Steven Grinsztein Manager, Sales Engineering978-262-3262sgrinsztein@aastra.comwww.aastratelecom.com

Your Connection to the World.

Aastra Telecom & Pre-sales Technical Training and Basic Installation Overview

2© 2008 Aastra Telecom .

Agenda

Pages Topic

03 – 07 Aastra Company Overview

08 – 19 Aastra’s Enterprise Telephone Solutions

20 – 22 Aastra IP Software

23 – 85 Basic Installation Overview What’s in the box? Resources Hardware Setup Methodology for setting up the phone Setting up a line and feature buttons

86 – 90 Additional Options and Features

91 – 95 Enterprise IP Support Process


Aastra Company Overview


Aastra Technologies Limited

»Aastra Technologies Limited, with its Headquarters in the Canadian city of Concord, Ontario, is a worldwide leading manufacturer of telecommunications systems

Aastra Ticker:

AAH.TO

Toronto Stock Exchange


History

1983

1992

1996

1996-1999

2000-2006

» Technology consulting – aerospace and defense industries

» Entry into the telecommunications market – consumer products

» IPO on the Toronto Stock Exchange (TSX: AAH )

» Natural growth in sales (from € 3 million to € 60 million)

» Growth through acquisitions


2000 – 2008 Aastra corporate growth

» Worldwide Acquisitions and Growth;

– Parts of Nortel Networks, network solutions

– Nortel, Centrex and ISDN terminals; Aastra Telecom

– EADS Telecom, Telecom Systems Division

– Other European PBX assets

– Ericsson – MD 110


Aastra Pre Sales Support

The objective of this presentation today is to educate AT&T on the capabilities of Aastra’s Enterprise IP family of phones. Our goal is to enable AT&T to properly communicate to your customers the capabilities and operation of our solutions.

– By attending this class, you will be notified about future technical enhancements and improvements to Aastra’s IP products.

– Email: [email protected] to ensure that you are in the database and registered for future consideration.

• Pre Sales questions for Aastra – [email protected]

• Other courses– Maintenance and Troubleshooting– Sales Training– Competitive Selling– Legacy Aastra Training: http://product-training.aastra.com/ (English)


Aastra’s Enterprise Telephone Solutions


Telecom: committed to AT&T’s Centrex network

8004 8009 9216 9316CW 9417CW Analog telephones

Digital Centrex

DMS 100M5008 M5208 M5216M5316 M6320

PT470 PT480e 9110 9116 9120

» Carrier grade, Dependable, High Quality Devices

Training and Overview Material: http://product-training.aastra.com/


Aastra 5i Series

57i

57i CT

DesignDesignNew looks, uncompromised quality, same hardware & software architecture

FlexibilityFlexibilityGreater programmable keys, expansion modules support

ApplicationsApplicationsEnhanced XML support with higher resolution graphical display and soft white backlighting.

SecuritySecurityEnhanced security support including HTTPS, SRTP, and TLS

Fu

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ion

alit

ies

$$$$


Aastra 57i IP Phone

» Largest Aastra Phone display» 12 softkeys

– 6 static programmable up to 10 functions

– 6 context sensitive programmable up to 20 functions

» Graphical LCD screen– 144 x 128 pixels

» White LED backlight» Full-duplex speakerphone» Dual 10/100 switched Ethernet ports» PoE or AC adapter (included)» Headset support (modular

connector)» Up to 9 lines support» Integrated XML browser» Supports G.711u/a & G.729 codecs» No wireless option


Aastra 57i Physical Attributes

Navigational keys

HAC Handset

Goodbye

Hold

Redial

Volume Control

Full duplex Speakerphone

Options

Large 11 lines backlit LCD screen

6 dynamic context-sensitive softkeys

Mute

Message Waiting Lamp

6 static softkeys keys with LEDs

Speakerphone / headset toggle

» Modular headset connector» Dual 10/100 switched Ethernet ports» Power over Ethernet (PoE – 802.3af)» AC adapter (included)» Supports desk (4 positions) or wall installation

4 Call appearances lines


Aastra 57i CT

» Cordless mobility (CT)– Radio transceiver and antennae

integrated in phone– WDCT 2.4 GHz ISM band compliant &

license free– WDCT link from handset to desktop

phone; SIP from desktop phone outward over IP

– 300,000 sq. ft. coverage area» Cordless handsets support:

– Intercom– Headset– Vibrating Alert– Backlit keypad and LCD– 15 programmable function keys

» Supports two simultaneous calls– One on base, one on cordless handset

» Environmental and capacity planning– Typical cubicle set up is limited to 15-20

cubicles, with 6/8 CT phones active at any one time

» Executive phone with cordless mobility

– Same features as 57i– No wireless infrastructure required

Up to 4 handsets per baseOnly one talk path between CT and Base IP telephone at one time.


Aastra 57i CT Physical Attributes

Large 5 lines backlit LCD screen

2 dynamic context-sensitive softkeys

Talk/Hold

Message Waiting Lamp

Goodbye

Function key with up to 15 programmable features

RedialMute

» 2.5 mm headset connector

» Charging Cradle

» AC adapter (included)

» Belt Clip

» Vibrating alert

» Base specification similar to 57i –– Built-in antenna and transceiver– AC adapter (included)

Menu


5i Series Expansion Modules

» Scalable to 3 expansion modules per phone» Power: direct from phone

– No external power adapter required

» Programmable features– Line, speed dial, BLF, BLA, SCA, DND– Up to 50 BLF per phone

» 560M expansion module– 60-keys with LED (3 pages of 20)– Self-labeling LCD backlit display– Supported on 57i, 57i CT

Models 560M

57i

57i CT


Aastra 57i CT withLCD Expansion Module (560M)

Page 1, 2 and 3

20 Buttons per page

Buttons can be:Features,Lines,BLF, and/orShared Call Appearances


57i 57i CT

Summary 57i & 57iCT Telephones


Marketing resources

» http://www.aastratelecom.com/att

Product line matrix

Individual “Phone sales sheet”


AT&T - IP Portfolio

» 5i telephone color: Charcoal

» CT color: Silver

Aastra Order Number Description MSRP US$

A1757-0131-10-01 57i $279.99

A1758-0131-10-01 57i CT $399.99

A1760-0000-10-05 560M $199.99

D0080-0204-00-00 Cordless Telephone (CT) $124.99

D0023-0041-01-00 AC adapter (optional) $14.70


Aastra IP Phone Software



Capabilities List

» Aastra supported Sylantro SIP-B Feature List

» See the SylantroSIPB-AastraConfigGuide.pdf for more details

» Current Sylantro firmware on the at&t platform is version 4.1.1.215


Future Software Enhancements

Current at&t supported Aastra IP phone Firmware release is 2.4.1


Basic Installation Overview


» What’s in the box?


Included In Box Items 57i

– IP Phone– Handset– Ethernet Cable– Handset Cord– Wall Mount Template– Screws/Anchors for

Mounting– Telephone Desk Legs– A/C Power Adapter– Installation Guide


Included In Box Items 57i CT

– IP Phone

– Handset

– Ethernet Cable

– Handset Cord

– Wall Mount Template

– Screws/Anchors for Mounting

– Telephone Desk Legs

– A/C Power Adapter

– Installation Guide

– 57i CT handset

– CT charging cradle

– CT A/C Power Adapter

– CT Battery

– CT Belt Clip


Included in box items if Cordless Telephone (CT) purchased separately

– Cordless Telephone– Charging Cradle for Handset– Power Adapter– Belt Clip– Battery


Included In Box Items 560M

– 560M Expansion Module with attached cord

– Foot stand

– Phone mounting and wall mounting screws


Optional Accessories

– PoE Injector

– Additional Ethernet Cable

– A/C Power Adapter


Resources


» www.aastratelecom.com/att


Reference material

» Product Sell Sheet– Sell sheet per phone– General overview, product specifications, etc.

» Installation Guide– Installation guide per phone– Basic “set up” methodology

» User Guide– User guide per phone– How to use the phone

Has references to other call control platforms

» Administration Guide (aka “the kitchen sink”)– One for the total 5i family– 800+ pages– All inclusive resource

» Firmware– Latest and previous releases– Release Notes

» XML Developer Tool Kit– Instructions and tools for developing Aastra XML applications

Note 5i family guide only


Resources… http://www.aastratelecom.com/att



» Hardware set up


Making the Connection: AC Power Adapter


Making the Connection: PoE

» All models support 802.3af PoE

compatible devices.


Making the Connection: PoE Injector


Making the Connection: Shared Network


Making the Connection: Handset

» Turn the phone over and locate the handset jack marked

» Insert one end of handset cord into the jack until it clicks into place.

» Then route the handset cord through the groove as shown in the illustration.

» Attach the handset to the other end of the handset cord.


Making the Connection: Headset

» Turn the phone over and locate the headset jack marked

» Insert the headset cord into the jack until it clicks into place.

» Then route the headset cord through the groove as shown in the illustration.


Making the Connection: Desk Installation

» There are two (2) legs with four (4) different viewing angles

» Legs can be reversed» For a higher viewing angle, use

the second and third slots from the top. For a lower viewing angle, use the first and second slots from the top

» Then, simply push the stand towards the phone until it snaps into place


Making the Connection: Wall Installation

» The IP phone has two pre-drilled wall mounting holes on the back of the phone

» Anchors and screws included


Making the Connection: Expansion Modules

» Connecting the 560M Expansion Modules to your Phone

– Connect the RJ-45 cable from the EM to the RJ-45 port on the back of your phone

– Install the 2 provided screws

– Note: Install additional modules as applicable. You must attach any additional module to the right side of an existing module.

560M


Making the Connection: 57iCT Cordless Telephone

» Battery Installation

– The handset is powered by a nickel metal hydride battery pack.

– Remove the cover of the battery compartment from the bottom of the handset

– Place the battery pack in the battery compartment with the connector wires pointing towards the bottom of the handset

– Connect the battery terminal wire to the charging pins within the battery compartment

– Slide the cover of the battery compartment from the bottom of the handset until it locks into place

» Charging Cradle

– Plug the modular cord of the power adapter into the jack on the bottom of the cradle.

– Plug the other end of the power adapter into a non-switched AC outlet.


Physically Connecting the Phone

» Power up the phone using AC or PoE.– All models support 802.3af PoE compatible devices

» Telephone will “boot” Default / Basic config Configuration Server info loaded; i.e. TFTP, FTP, HTTP Initial firmware boot - 2 minute boot time

» Telephone ready for “customer specific” information loaded




» Methodology for setting up the phone


Setting up the Phone

• There are 3 methods of programming the phone.• 1. Phone UI

• Admin

• User

• 2. WEB UI • Admin

• User

• 3. Configuration Files• Admin only

» NOTE: There are specific parameters you can configure using only the

IP Phone UI, or only the Web UI, or only the Configuration Files, or a

combination of any of these methods.


Configuration Files “Rules” - Important

» Configuration File Precedence– Aastra IP phones can accept two sources of configuration data:

1. aastra.cfg/<mac>.cfg from a Configuration server

2. Phone User Interface (UI) or Web UI changes

– Configuration changes hierarchy: Web UI or Phone UI – first priority (override all others) Configuration files – second level priority Factory default options – third level priority

– Hierarchy changes will override lower priority levels For example:

– Configuration file sets a button to be Call Forwarding

– Change is made using Web UI to change CF to DND

– DND can not be changed by the config file method; WebUI is higher priority


Setting parameters on the Telephone

» What are the options?» Global list of options

– Admin Guide reference: Appendix A: Configuration

Parameters

– Experience…


Setting up the Phone – Phone UI

• 1. Phone UI – The IP Phone User Interface (UI) provides an easy way to access features and functions for using and configuring the IP phone

• An Administrator can configure all features and functions available on the phone • A User can configure a subset of these features and functions

• The user typically sets up personalized phone settings such as ring tones, display contrast, audio levels, speed dials, etc.

• The Administrator can enter “Administrator Mode” which is password protected to set up parameters like configuration server, network settings, SIP settings, etc.

• Phone UI Access On the telephone press the “Options” button to enter Options list Default Administrator password is “22222”


Setting up the Phone – Phone UI Options

» Phone UI – Using the IP Phone UI, you can access the “Options Menu” 1. Call Forward

2. Preferences 1. Tones 2. Contrast Level 3. Speeddial Edit 4. Live Dialpad 5. Set Audio 6. Time and Date 7. Language 8.Handset Pairing (57iCT Only)

3. Phone Status 1. IP & MAC Addresses 2. LAN Port 3. PC Port 4. Firmware Info 5 Error Messages

4. User Password

5. Administrator Menu

6. Restart Phone

7. Phone Lock

»


Setting up the Phone – Phone UI Options

» Phone UI – “Administrator Menu” You can access the Administrator Menu using the default password of "22222"

1. Configuration Server

2. Network Settings

3. SIP Settings

4. Factory Default

5. Erase Local Config


Setting up the Phone – WEB UI

» 2. WEB UI – An Administrator can setup and configure the IP phone using the WEB UI. The WEB UI supports Internet Explorer and Gecko engine-based browsers like Firefox, Mozilla or Netscape

• There is also a “User” WEB UI access where the user gets access to a subset of the Administrator features

• WEB UI Access

– “Administrator” WEB UI : Open your Web browser and enter phone’s IP address Username = “admin”; default password = “22222”

– “User” WEB UI : Open your Web browser and enter phone’s IP address Username = “user”; default password = “blank”


WEB UI – Administrator/User Home Screen

• The Home screen is “System Information”

» “User” WEB UI is minus the “Advanced Settings” Menu

Administrator User


WEB UI Menu Choices

» The following categories display in the side menu of the Aastra Web UI:

» Administrator:– Status

– Operation

– Basic Settings

– Advanced Settings

» User:– Status

– Operation

– Basic Settings


WEB UI Menu Choices - Status

» The Status section

displays the network

status and the MAC

address of the IP phone.

It also displays hardware

and firmware information.

The information in the

network status window is

“read-only”


WEB UI Menu Choices - Operation


WEB UI Menu Choices – Basic Settings


WEB UI Menu Choices – Advanced Settings


Setting up the Phone – Configuration Files

» 3. Configuration Files – A system administrator can enter specific parameters in the configuration files to configure the IP phones. All parameters in configuration files can only be set by an administrator

» The phones use two (2) text files. An administrator is able to enter specific configuration parameters in either of the files

– “aastra.cfg”

– “<MAC>.cfg”


Setting up the Phone – Configuration Files

• The IP phones can be configured to use either TFTP, FTP, HTTP, or HTTPS to download its configuration files. The phones will download two (2) configuration files.• aastra.cfg:

• Holds the configuration information common to all the Aastra IP phones on the network

• E.g. SIP Proxy, Registrar, Outbound Proxy, XML server IP, Time servers

• <MAC>.cfg: (where <MAC> is equal to the MAC address of each telephone). • Contains specific configuration parameters for that particular telephone.• E.g. Line configuration, Button mapping• If the same parameter is listed in the <MAC>.cfg as in the aastra.cfg file, the

<MAC>.cfg value OVERRIDES it

• Create/edit config files using text editor (Word Pad, Note Pad); save as plain text.

– Syntax and sample configurations can be found in the “IP Phone Administrator Guide”; Syntax in Appendix A and sample configurations in Appendix D

• Note: The aastra.cfg file must be present on the server or the IP phone will skip the rest of the download


Setting up the Phone – aastra.cfg

#aastra.cfgtftp ip: 192.168.1.1headset sidetone gain: 0handset sidetone gain: 0admin password: 22222time server disabled: 0time server1: 128.100.102.201sip proxy ip: 192.168.1.100sip proxy port: 5060sip registrar ip: 192.168.1.100sip registrar port: 5060sip registration period: 3600sip registration retry timer: 30sip use basic codecs: 1sip outbound proxy: 0.0.0.0sip dial plan: "x+#|XX+*"sip line1 vmail: *97web interface enabled: 1

auto resync mode: 3auto resync time: 23:30sip intercom type: 2sip intercom prefix code: *55log module misc: Truelog module sip: Truelog module linemgr: Truelog module callmgr: Truelog module user interface: Truelog level: 0log format: 1log device: 0


Setting up the Phone – <MAC>.cfg

#<MAC>.cfg (example: 00085D0300E3.cfg)# This file contains specific settings for the phone with the MAC# address for which this file was named. Settings which have already# appeared in aastra.cfg will be overridden by those in this file.# Phone's IP address (may be necessary if you are not using DHCP)#ip:#subnet mask: 255.255.255.0#default gateway: #dns1: #dns2: 0.0.0.0#tftp server: 192.168.1.3#line info#line 1sip line1 auth name: 200sip line1 password: 12345sip line1 mode: 0sip line1 user name: 200sip line1 display name: Telephone Usersip line1 screen name: Telephone User

#line 3sip line3 auth name: 200sip line3 password: 12345sip line3 mode: 0sip line3 user name: 200sip line3 display name: Telephone Usersip line3 screen name: Telephone User#line 4sip line4 auth name: 200sip line4 password: 12345sip line4 mode: 0sip line4 user name: 200sip line4 display name: Telephone Usersip line4 screen name: Telephone User#line 2sip line2 auth name: 200sip line2 password: 12345sip line2 mode: 0sip line2 user name: 200sip line2 display name: Telephone Usersip line2 screen name: Telephone User




» Setting up lines and feature buttons


Phone UI: Determining the IP address when using DHCP

» Using the Telephone UI On the telephone, press the “Options” key to enter the options list. Arrow down to the “Phone Status” selection and press the “Select”

key Press the “Select” key for “1. IP&MAC Addresses” Under “IP Address:” the IP address of the phone will be displayed


Setting up a Line - Accessing a Phone’s WEB UI

• Enter the IP address of the phone into a web browser and press “Enter”


Setting up a Line - WEB UI Login

A Login screen appears

» Administrator Login credentials:

» “User Name”: “admin”

» “Password”: “22222” <Default>

» Press the “OK” Button


Main Menu of WEB UI


Setting up lines and buttons

» Setting up a line– WebUI– Config files

» Setting up a button / feature– WebUI– Config files

» 57iCT Cordless Telephone– WebUI– Config files


WEB UI Line Configuration - Setting up a Line

• From the “System Information” screen select “Line 1”


Setting up a Line – BroadSoft SIP information needed

» Enter the Line 1 fields for your installation

» “Phone Number”» “Authentication Name & Password”» “Proxy Server & Proxy Port”» “Registrar Server” & “Registrar Port”

» “Registration Period”

» “Backup Proxy Server” & “Backup Proxy Port”» “Outbound Proxy Server”» “Outbound Proxy Port”» “Backup Registrar Server” & “Backup Registrar Port”

» Once completed press the “Save Settings” button » Phone will then need to be restarted for changes to take affect

Minimum Parameters


WEB UI Generic Line Configuration example - setting up a line


Configuration Files “aastra.cfg” - setting up a Line

» “Basic SIP Network Settings; Proxy Server & Port, Registrar Server & Port, Registration Period

sip line1 proxy ip: 192.168.10.221

sip line1 proxy port: 5060

sip line1 registrar ip: 192.168.10.221

sip line1 registrar port: 5060

sip line1 registration period: 3600

#aastra.cfgtftp ip: 192.168.1.1headset sidetone gain: 0handset sidetone gain: 0admin password: 22222time server disabled: 0time server1: 128.100.102.201sip proxy ip: 192.168.1.100sip proxy port: 5060sip registrar ip: 192.168.1.100sip registrar port: 5060sip registration period: 3600sip registration retry timer: 30sip use basic codecs: 1sip outbound proxy: 0.0.0.0sip dial plan: "x+#|XX+*"sip line1 vmail: *97web interface enabled: 1

auto resync mode: 3auto resync time: 23:30sip intercom type: 2sip intercom prefix code:

*55log module misc: Truelog module sip: Truelog module linemgr: Truelog module callmgr: Truelog module user interface:

Truelog level: 0log format: 1log device: 0

Line Config data


Configuration Files “<MAC>.cfg” - setting up a Line

» “Basic SIP Authentication Settings; Phone Number, Authentication Name & Password

sip line1 user name: 9785551515

sip line1 auth name: 9785551515

sip line1 password: 12345

#<MAC>.cfg (example: 00085D0300E3.cfg)# This file contains specific settings for the phone with the MAC# address for which this file was named. Settings which have already# appeared in aastra.cfg will be overridden by those in this file.# Phone's IP address (may be necessary if you are not using DHCP)#ip:#subnet mask: 255.255.255.0#default gateway: #dns1: #dns2: 0.0.0.0#tftp server: 192.168.1.3#line info#line 1sip line1 auth name: 200

#line 3sip line3 auth name: 200sip line3 password: 12345sip line3 mode: 0sip line3 user name: 200sip line3 display name: Telephone Usersip line3 screen name: Telephone User#line 4sip line4 auth name: 200sip line4 password: 12345sip line4 mode: 0sip line4 user name: 200sip line4 display name: Telephone Usersip line4 screen name: Telephone User#line 2sip line2 auth name: 200sip line2 password: 12345

Line Config data


WEB UI - Programming a Feature Button

• Select “Soft Keys and XML”


WEB UI - Programming a Feature Button

– Under “Type” open the drop down box and choose a feature

– Under “Label” enter an Alpha numeric name for the key (If applicable)

– Under “Value” enter the appropriate information (if applicable)

– Under “Line” choose which line the feature will use (if applicable)

– Save the settings

• Softkey configuration


Programmable key “Type” features for Sylantro

• Line/call appearances• Speed dials• Do not disturb (DND)• BLF List• Auto Call Distribution• Directed Call Pickup• Sprecode• XML• Directory• Callers List• Intercom• Services• Phone Lock• Speeddial/Xfer• Speeddial/Conf• Flash• Park• Pickup• Last Call Return• Paging• Empty (occupy key location but without any function)• None (programmable keys are automatically compacted)


Sylantro specific features

» Aastra supports multiple call control providers. Some features are specific to other providers

» Do not use


Config Files – Phone button programming information

» Depending on the phone model and which buttons are being programmed determines the prefix value to use

» 57i & 57iCT use SOFTKEY» 57i & 57iCT use TOPSOFTKEY

» 560M use EXPMOD


Config File – “softkey” settings - 57i, and 57iCT Phone

softkey1 type: speeddial

softkey1 label: Voicemail

softkey1 value: 7001

softkey2 type: line

softkey2 label: Support

softkey2 line: 5

SOFTKEY”X” TYPE: line, acd, dcp, callforward, lcr, speeddial, list, dnd, xml, flash, sprecode, park, pickup, directory, callers, services, phonelock, paging, speeddialxfer, speeddialconf, empty, icom, none.

SOFTKEY”X” LABEL: Alpha numeric name for the softkey. Used with speeddial, line, directory, pickup, park, xml, sprecode, callers, icom, services, flash. The maximum number of characters is 10 except for “lines” which is 8

SOFTKEY”X” VALUE: Used with speeddial, sprecode, park, pickup, and xml types.

SOFTKEY”X” LINE: This is the line associated with the softkey feature. For “line” softkeys types the value must be between 5 and 9 (Lines 1 – 4 are already hard coded as the L1, L2, L3 and L4).

There are 20 softkeys that can be programmed. “X” = 1-20


Config File – “top softey” settings - 57i, and 57iCT Phones

topsoftkey1 type: speeddial

topsoftkey1 label: Voicemail

topsoftkey1 value: 7001

topsoftkey2 type: line

topsoftkey2 label: Support

topsoftkey2 line: 5

TOPSOFTKEY”X” TYPE: line, acd, dcp, callforward, lcr, speeddial, list, dnd, xml, flash, sprecode, park, pickup, directory, callers, services, phonelock, paging, speeddialxfer, speeddialconf, empty, icom, none.

TOPSOFTKEY”X” LABEL: Alpha numeric name for the topsoftkey. Used with speeddial, line, directory, pickup, park, xml, sprecode, callers, icom, services, flash. The maximum number of characters is 10 except for “lines” which is 8

TOPSOFTKEY”X’ VALUE: Used with speeddial, sprecode, park, pickup, and xml types

TOPSOFTKEY”X” LINE: This is the line associated with the softkey. For “line” topsoftkey types the value must be between 5 and 9 (Lines 1 – 4 are already hard coded as the L1, L2, L3 and L4)

There are 10 top softkeys that can be programmed. “X” = 1-10


Config File – “expmod” settings – 560M

expmod1 key1 type: speeddial

expmod1 key1 value: *72

expmod1 key2 type: list

expmod1 key3 type: line

expmod1 key3 line: 7

There are 60 Soft keys that can be programmed on each module

expmodX keyN where “X” = Module 1, 2, or 3 and “N” = key 1-60

EXPMOD”X” KEY”N” TYPE : line, acd, dcp, callforward, lcr, speeddial, list, dnd, xml, flash, sprecode, park, pickup, directory, callers, services, phonelock, paging, speeddialxfer, speeddialconf, empty, icom, none.

EXPMOD”X” KEY”N” LABEL: Alpha numeric name for the expmodkey. Used with speeddial, line, directory, pickup, park, xml, sprecode, callers, icom, services, flash. The maximum number of characters is 10 except for “lines” which is 8

EXPMOD”X” KEY”N” VALUE : Used with speeddial, sprecode, park, pickup, and xml types.

EXPMOD”X” KEY”N” LINE : This is the line associated with the softkey; for line softkey types, the value must be between 5 and 9


Programmable Key Settings - 57iCT Cordless Telephone

» Default key values– You can program up to 15 feature keys on the 57iCT

Cordless Telephone


WEB UI Programmable Key Settings - 57iCT Cordless Telephone

• Select “Handset Keys”


WEB UI Programmable Key Settings - 57iCT Cordless Telephone

» Under “Type” open the drop down box and choose a feature

» Under “Label” enter an Alpha numeric name for the key

» Save the settings


Config File Programmable Key Settings - 57iCT Cordless Telephone

featurekey1 type: line5

featurekey1 label: Support

featurekey2 type: line6

featurekey2 label: Sales

featurekey3 type: park

featurekey4 type: pickup

FEATUREKEY”X” TYPE: none, line”x“(x=1-9), xfer, conf, public, icom, flash, park, pickup, dir, callers,

FEATUREKEY”X” LABEL: Alpha numeric name for the topsoftkey. The maximum number of characters is 10

There are 15 Feature keys that can be programmed. “X” = 1-15


Additional Options and Features



DHCP and Option 66

• Aastra’s “factory default” has DHCP enabled• IP, Mask, Gateway, DNS provided via DHCP server

• Optional DHCP option 66 • When DHCP option 66 is used, the phone will accept the TFTP

server information from the DHCP server• Allows “no touch” configuration at DHCP server of the phone.• DHCP option 66 is available on Microsoft Windows, Linux and

Solaris platforms and high-end routers (e.g., Foundry Networks)• Aastra now supports Option 60 and Option 43


Security on Aastra

• Aastra IP phones support two (2) password access levels– “User” level – Viewing and configuring phone specific settings such as

languages, time and date, ringtones, programmable keys, XML, etc.– “Admin” level – Full configuration access for phone specific settings

as well as advanced network and SIP settings– NOTE: User level access can further be restricted by enabling Admin

password at the Options root menu item and by disabling the WebUI– NOTE: Admin level password can only be changed using config files

• Aastra can be configured to download only encrypted files and each phone will decrypt the file on the phone itself– Useful for protecting private info such as SIP user account– Encryption program for Windows, Unix (Solaris), and Linux platforms

freely available from Aastra – Industry standard MD5 one-way encryption/hash– A centralized encryption password is chosen by the admin for the files


Factory Default

» There are 2 options for removing configuration settings on a phone. You can set the phone back to its factory default settings or you can remove a phone’s local configuration. Both can be done using the IP Phone UI or the Aastra Web UI ONLY.

» The Factory Default option resets the phone back to factory specs. It removes all of the settings made using aastra.cfg, <mac>.cfg, config files and all settings made through the Phone UI and WEB UI.

» The Remove Configuration Settings option will remove ALL user-modified settings made through the Phone UI and WEB UI. The aastra.cfg, <mac>.cfg configuration file settings are kept and untouched.


Automatic Firmware and Configuration Updates

• Daily server sync of the firmware and configuration– Set for configuration only, firmware only, or both– 24 hour clock in 30 minute increments– Check done daily within 30 minutes of the scheduled time

• “Check-Sync” SIP Notify– Initiate a server check for configuration changes using SIP notify

message; event => check-sync– Reboot phone if configuration change detected– When phone reboots, both new configuration files and firmware can

be picked-up



Enterprise IP Support Process

Provided out of

Dallas Texas, USA and Toronto ON. Canada


at&tProvides initial troubleshooting and escalates to Aastra Tier 1 support if needs any assistance. .

at&tProvides initial troubleshooting and escalates to Aastra Tier 1 support if needs any assistance. .

Aastra Telecom Technical Support Call CenterOpens up a case and helps to identify the issue and resolve any non-design problems. Escalate to

Aastra Telecom Tier-2 support as required.1-800-574-1611 (or +1-469-365-3639)

Aastra Telecom Technical Support Call CenterOpens up a case and helps to identify the issue and resolve any non-design problems. Escalate to

Aastra Telecom Tier-2 support as required.1-800-574-1611 (or +1-469-365-3639)

Aastra Telecom EngineeringIdentify and resolve root cause for software or hardware related issues. Perform quality assurance

verification prior to releasing new software or hardware resolutions.

Aastra Telecom EngineeringIdentify and resolve root cause for software or hardware related issues. Perform quality assurance

verification prior to releasing new software or hardware resolutions.

Aastra Telecom Tier-2 SupportIdentify and resolve problem with focus on root cause and product performance. Escalate to

engineering as required.

Aastra Telecom Tier-2 SupportIdentify and resolve problem with focus on root cause and product performance. Escalate to

engineering as required.

Tier-1

Tier-2

Tier-3

Customer

Enterprise IP Customer Service Call Flow


Severity Classification and Resolution Objectives

Each problem will be classified in one of the following categories:

– Critical (Service Affecting): The problem has caused a complete system outage or renders a customer-critical aspect of the system completely unusable and has no known method of avoidance.

– Major (Service Affecting): The problem prohibits the system’s ability to fully achieve the documented functionality of a customer-critical application and has no known method of avoidance.

– Minor (Non–Service Affecting): The problem requires operational circumvention or workaround of documented functionality, but the expected result can be achieved, or the problem impacts a feature or function that is not customer-critical.

Resolution Objectives:

– Critical: Aastra Telecom will work the issue until the critical problem is resolved or a satisfactory interim solution is provided. Restoration of service to an acceptable level may be achieved by providing a work-around or software change.

– Major: Aastra Telecom will provide support during normal business hours. Restoration of service to an acceptable level may be achieved by providing a work-around or software change within 90 days.

– Minor: Aastra Telecom will respond to and acknowledge receipt of reported fault within two business days. Aastra Telecom will provide support during business hours on a reasonable-effort basis.


Problem Report Contacts

To Open a Technical Support Ticket or Request an RMA:

1. Phone our Global Call CentreHotline: 1-800-574-1611 +1-469-365-3639 Outside of North America

Hours of Operation: Monday – Friday Excluding US Public Holidays9:00 a.m. – 7:00 p.m. Eastern Time8:00 a.m. – 6:00 p.m. Central Time

6:00 a.m. – 4:00 p.m. Pacific Time

2. Email our Support TeamEmail address: [email protected]

Please provide:Your Company Name

Your Contact Information Product Name Serial Number A brief problem description and the severity of the issue

3. On-line SubmissionWebsite: http://www.aastratelecom.com/support/enterpriseip/submit_ip_ticket.asp


THANK YOU - QUESTIONS

© 2008 aastra telecom1 steven grinsztein manager, sales engineering 978-262-3262...

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