© 2008 information technology and computing services. all rights reserved. the fiji e-government...
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© 2008 Information Technology and Computing Services. All rights reserved.
The Fiji e-Government Programme
Sitiveni Nabuka
Director e-Government Programme
ITC Services
PITA Conference, April 2009
© 2008 Information Technology and Computing Services. All rights reserved.
The Fiji e-Government PerspectiveThe Fiji e-Government Perspective
•Does not replace the “a”, “b”, “c”, “d” needs Does not replace the “a”, “b”, “c”, “d” needs of manof man
•Not about “e”, but about the GovernmentNot about “e”, but about the Government•Centres on “citizens” rather than the Centres on “citizens” rather than the
“agencies”“agencies”
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Fiji eGovernment Program
Online Applications
Master Plan
Fiji eGovernment Project – Phase1
Dec 2009
Dec2007
2015Oct 2006
Data Centre
Infrastructure
ICT Training
Remaining 350 Process, 250 Services, 8,000 Users And Computers, 800 Sites and 1 Data Centre
Current Scope
eGovernment OvervieweGovernment Overview
ICT Governance
BPR
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Current State of eGovernment ReadinessCurrent State of eGovernment Readiness
Gov’t Business Processes
ICT GovernanceICT Culture & Competency
ICT Facilities Infrastructure & Systems
E-Govt Vision
High
Low
High
High High
High
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0.00
0.50
0.00 0.50 1.00 1.50 2.00
Fea
sib
ility
Impact
Indigenous Affairs & Heritage (G2B & G2C)
Scholarship Award
Registration for Rural Training
Native Land Ownership Registration
Native Lands Surveying
Provision of grants for development of Graphic Artist
Customary Fishing Rights
Native Landowners Registration
Provision of grants for development of Local Musicians
Tabua Permit Issuance
Service Prioritization ExampleService Prioritization Example
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From this
To this
Citizen Centric ExampleCitizen Centric Example
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Building a better Fiji for allBuilding a better Fiji for all
Financially Sustainable
Service Models
Citizen-Centric Services
Operational Effectiveness & Efficiency
ICT Competency
e-Gov Applicatio
ns
Government InfoCommInfrastructu
re
Data Centr
e
ICT Competenc
y Dev.
Raise & Sustain GDP Growth
ReduceUnemployment
Build Competencies
AlleviatePoverty
Maintain Law and Order
Strategic Thrusts
e-Government Programme Projects
G2B Services G2E Services
National Objectives
Governance
Framework
G2C Services
Business Services
BPR
Objectives & ScopeObjectives & Scope
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Application Clusters MinistryStatus/
Completion Date
e-Citizen Portal Finance (ITCS) 100%
Investment Approval Tracking System Commerce & Industry 100%
Companies & Business Justice 100%
Sale of Land Information Lands & Mineral Resources 100%
Scholarship Indigenous Affairs / PSC/Multi-Ethnic Affairs 100%
Examinations & Results Education 100%
Welfare Services Women, Social Welfare & Housing 70%
People Hub Citizen Services (New Proposed) 20%
eBDM Justice June
eStatistics Finance (Bureau of Stats) July
eProperty Urban Development August
eForestry Fisheries & Forests September
eTender Finance October
eApplicationseApplications
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InfoComm Infrastructure ComponentsInfoComm Infrastructure Components
•GOVNETGOVNET▸ Expansion & Improvement of existing
•VoIPVoIP▸ Extension to existing
•e-Community centrese-Community centres▸ Schools, Post-Office
•Public contact centerPublic contact center▸ 5 Pilot Services
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GOVNETGOVNET
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VoIP OpportunityVoIP Opportunity
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E-Community CentersE-Community Centers
•ExistingExisting▸12 Schools▸3 Post-Offices
•2009 Plans2009 Plans▸4 Sites
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Public Contact CentrePublic Contact Centre
•Pilot SitesPilot Sites▸ Elections▸ Water Supply▸ Shipping▸ National Weather Service▸ Labour Placement
•Integration between Integration between existing equipment and existing equipment and new equipmentnew equipment
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Data Center PlansData Center Plans
•Tier 3 Data CenterTier 3 Data Center▸ 99.982% availability▸ < 1.6hrs annual IT downtime
•To be completed by Q2 2009To be completed by Q2 2009
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ICT Governance PlanICT Governance Plan
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ICT Competency Development PlanICT Competency Development Plan
Competency Domain (Level 2)
Gap Importance Aggregate
Score
Leadership
1.1 Strategy and Planning 4.54 4.49 9.03
1.2 Resource Management 4.87 4.45 9.32
Governance
2.1 Policies 4.59 4.32 8.91
2.2 Architecture and Standards 4.65 4.38 9.03
Service Management
3.1 Customer Management 5.02 4.39 9.41
3.2 Performance Management 4.77 4.55 9.32
Delivery Management
4.1 Technology Management 5.02 4.43 9.45
4.2 Infrastructure Services 4.96 4.44 9.41
Acquisition Management
5.1 Procurement Management 4.56 4.27 8.83
Business Management
6.1 Risk Management 5.48 4.42 9.90
6.2 Business Transformation 5.48 4.31 9.79
6.3 Programme Management 5.15 4.27 9.42
6.4 Project Management 4.91 4.27 9.18
ICT Awareness & Literacy
7.1 Understanding and Awareness of eGovernment and ICT
5.06 4.54 9.59
7.2 Basic ICT Literacy 3.59 4.54 8.13
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Business Process Re-engineering (BPR)Business Process Re-engineering (BPR)
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Current Project StatusCurrent Project Status
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TimelinesTimelines
2009 2010
Milestone Q1 Q2 Q3 Q4 Q1 Q2 Q3
Online Systems (7 Systems) - Overseas
Online Systems (5 Systems) - Local
People Hub
Public Contact Centre (Pilot)
VoIP (4 additional sites)
eCommunity Centre
IP Network (Pilot)
Government Data Centre
ICT Office Complex
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Fiji eGovernment Program
• eGovernment Blueprint• Data Center• 12 eApplications• 1 Data Hub• Improved IP Network Backbone• 14 Departments on VoIP• 5 Departments on Call Center• 4 Tele-centres• ICT Governance Structure• 24 Training Courses• BPR Framework
Dec 09Phase 1
• 300+ Services• 2 Data Hubs• 10,000 Users & computers• 800 Government Remote Sites
SummarySummary
Beyond Phase 1
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Ultimate GoalUltimate Goal
•eGovernment.... Government Service @ a eGovernment.... Government Service @ a clickclick
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VINAKAVINAKA
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Questions?Questions?