© 2008 osisoft, inc. | company confidential enterprise agreement services & bristol-myers...

© 2008 OSIsoft, Inc. | Company Confidential

Enterprise Agreement Services & Enterprise Agreement Services & Bristol-Myers Squibb: Devens Case StudyBristol-Myers Squibb: Devens Case Study

Enterprise Agreement Services & Enterprise Agreement Services & Bristol-Myers Squibb: Devens Case StudyBristol-Myers Squibb: Devens Case Study

Don Smith (OSIsoft)Don Smith (OSIsoft)Todd Brown (OSIsoft)Todd Brown (OSIsoft)

Ashley Howard (Bristol-Myers Squibb)Ashley Howard (Bristol-Myers Squibb)

Don Smith (OSIsoft)Don Smith (OSIsoft)Todd Brown (OSIsoft)Todd Brown (OSIsoft)

Ashley Howard (Bristol-Myers Squibb)Ashley Howard (Bristol-Myers Squibb)

3© 2008 OSIsoft, Inc. | Company Confidential

Enterprise Agreement ExperiencesEnterprise Agreement Experiences

Customers recognize the value of OSIsoft products in generating or supporting the generation of ROI for the enterprise

Achieve a step change in adoption and value– Rock Tenn – 12 mills

• Create real-time infrastructure• Asset model view + Energy, Production and KPI’s• System Integrator project services

– Cemex – 77 plants• Rollout to 77 sites, 4 continents• Consistent site reporting, enterprise visibility• Enterprise application deployment


What Is IncludedWhat Is Included

1. Standard OSIsoft PI Infrastructure Software– The scope of provides unlimited quantities of the

Eligible Products

2. Managed PI (mPI) Software– mPI software includes software to help install, manage

and update the Standard OSIsoft PI Infrastructure

3. Managed Services– These include bundled services from OSIsoft to help

the customer gain business value from the PI Infrastructure Software.


Managed ServicesManaged Services

Enterprise Program Management (EPM) – customer advocate– Dedicated contact - focal point from OSIsoft– Customer advocate to drive the installation and adoption of the

infrastructure Installation Services – PI installed and current

– Install and upgrade the software provided– Remote & automated manner by default (mPI)

Technical Support Services – keep PI tuned up– Standard 7x24 support access via phone, email, etc.– NOC

• keep the PI Infrastructure operating at a high level of availability and performance.

Education Services– Onsite, Offsite, Webinar, CBT (Saleable)

Value Engineering Advisory Services (CoE) – more business value– CoE provides Value Engineering Advisory Services– Helping customers to gain high value and minimal risk


Links Managed Services & PI Infrastructure Manage situations with data - updates Allows Scale of Managed Services

– Today:• NOC – detect problems at OSIsoft• Updates/Status – inventory managed• Extranet – visibility of status, reports

– Future:• Installs – modern update management• Delivery Collaboration

– EPM, CoE, Tech Support – Education – Webinar Repository – CoE: Virtual Campus Private Areas

The Role of mPIThe Role of mPI


Project Overview – Facility ScopeProject Overview – Facility Scope

BMS is investing $750 million in the construction of a Large-Scale Cell Culture (LSCC) manufacturing facility for the commercial production of biopharmaceuticals in Devens, MA.

This facility will have 120,000 liters of bioreactor capacity. Designed for concurrent multi-product production.

Inoculum Prep

FermentationPurification

Separation


20102009

Ground Breaking Operationally Complete FDA Submission

Project Overview – Facility TimelineProject Overview – Facility Timeline

Implement a fully automated, paperless solution that supports

release by exception utilizing S95/S88 integrated recipe

Mar 2007


MFG Building

Lab Offices

WH/Chem Storage

Trailers

CUB

Project Overview – Site ProgressProject Overview – Site Progress


The Need for Innovation through AutomationThe Need for Innovation through Automation

UnitOperation #1

UnitOperation #N

Raw Materials

Product

ReleaseTesting

AcceptanceTesting

BatchRecord

BatchReleaseReview

ReleasedBatch Record

ReleasedProduct

Operator

Quarantine

Quarantine

Weigh &Dispense

Inconsistent execution, lack of automation => lost batches, quality &

GMP issues

Paper-based =>long cycle times,

increased WIP

Lack of standards => inefficient tech

development and transfer

Limited data capture, no enterprise intelligence framework => impacts

operations support, optimization

Manuf. and lab systems not integrated =>

scheduling inefficiencies


LSCC Business RequirementsLSCC Business Requirements

Reduce Process DeviationsAutomated EquipmentElectronic Work

InstructionsEquipment TrackingRecipe Driven Operations

Expedite Batch Review & Release

Electronic Data CaptureException Reporting Recipe Driven Operations

Improve Inventory Management Material TrackingWeigh and DispenseRecipe Driven Operations

Drive StandardizationUtilize Industry and

Corporate StandardsRecipe Driven Operations


LSCC Systems OverviewLSCC Systems Overview

BMS IT Provided Vendor Provided

Smart Device

Master Data

10.o

SOPs

Shop Floor Instruments

Recipe AuthoringOrder Management

Instructions Results

Lab Instruments

FacilitySample

Plan

TestResults

TestTestResults

Mat’ Status

TriggerTest

InboundMat’l

Trigger In Process Test

Equipment &Instrument

Status

BuildingStatus

Master Data,Process Orders,Transfer Orders

GI/GRConfirm,

Mat’l Status Check

PurchReq

BatchHistory

Smart Device

Calibration Status

QC Sample Plan

In Process Test Results

Enterprise Management Information Portal

Trigger Quality Event

Quality Event Status

Batch History

Current QCStatus,

TestHistory

Financials,BW Metrics

Operator Training Status

QC Lab

LIMS

CAPA

Training

Building Data

Building Auto

CMMS + Calib

Maximo6

Documentation

BMS IT Provided Vendor Provided

10.o

Shop Floor Instruments

Recipe AuthoringOrder Management

Instructions Results

Lab Instruments

FacilitySample

Plan

TestResults

TestTestResults

Mat’ Status

TriggerTest

InboundMat’l

PurchReq

Enterprise Management Information Portal

Batch History

Current QCStatus,

TestHistory

Financials,BW Metrics

QC Lab

LIMS

CAPA

Training

Building Data

Building Auto

CMMS + Calib

Maximo6

Documentation


CoE: The Center of Excellence ServicesCoE: The Center of Excellence Services

EvangelismSupport

Proof ofTechnology

GeneralSystemsSupport

Core Services Support Services

Tactical

Strategic


Bristol-Myers Squibb & OSIsoft EA Value: Center of Excellence Services (by the Numbers)Bristol-Myers Squibb & OSIsoft EA Value: Center of Excellence Services (by the Numbers)

Total # BMS CoE Engagements (Jan08 – Oct08): 26


EA: Driving New Interface DevelopmentEA: Driving New Interface Development PI Enterprise Option with DeltaV

Smart Connector – New historian option in DeltaV 10.3

DeltaV Batch Smart Connector– Joint architecture approved by

OSIsoft & Emerson– Dual sourced data from OPC A&E

Server & Batch Historian Emerson Compliance Suite Smart

Connector– Extends the context of the “Batch”

from the S88 level to include the S95 level

– Captures the integrated Recipe: both automated recipe steps and electronic work instructions into PI Batch Database

Start Batch

Prepare(W&D, Room/Personnel Status)

Pressure Test & CIP Reactor

Finish Batch

Collect Sample& Analyze

React

Separate

CIP Dryer

Drying

Verify Bag FillerStatus

Operate Bag Filler

Manual Activities inManufacturing Engine MES

Automated Activities inBatch Execution Engine DCS


EA: Enabling Enterprise Architecture StandardsEA: Enabling Enterprise Architecture StandardsOption 1 Option 2 Option 3 Option 4


EA: Developing Solutions ArchitecturesEA: Developing Solutions ArchitecturesBiz GoalsBiz Goals Tech GoalsTech Goals GAP AnalysisGAP Analysis Future StateFuture State Current StateCurrent State Project AdvisoryProject Advisory


EA: Driving Industry Best Practices:Best Practice for Validating the PI InfrastructureEA: Driving Industry Best Practices:Best Practice for Validating the PI Infrastructure

Benchmark the industry

Develop Validation Principles

Define Streamlined Requirements

Develop Validation Templates

Test Drive in Actual Project & Adjust Course

Rollout to our EA’s in the Industry

Foster Continuous Improvement


Happy EA Customer Common TraitsHappy EA Customer Common Traits

Purchase to support a step change in use of PI software.

More information– 18:30 Theater 3 - mPI/NOC– Wednesday 14:20 – Details of the EA Program– Wednesday 16:30 – Process Data

an Enterprise Asset at Bayer MaterialScience


Managed Services Kudos

“I wanted to thank you …. they DID help me a lot in my steering committee

presentation on Friday. It allowed me to demonstrate

that we get good value indeed out of our CoE

partnership with OSIsoft!”

“Your staff were knowledgeable, cooperative and reliable in their statements and commitments. In short, the team are very pleased with the conduct and result of the exercise. Let me add that your responsiveness in terms of the timing of making staff available was very much appreciated.” “The final document was well

written with good recommendations that had captured the

overall HA requirements/design. All are

well in scope. Thanks again for the effort and the professional

services rendered.”

“The services provided with this enterprise agreement went well

beyond what we are used to from traditional software vendors. This

is a true partnership”

“Very much Appreciated!!! You are going above and

beyond the call of duty and I for one very much

appreciate the effort this takes.”

“I am confident we will come out with a landmark

set of documents that will not only avail themselves to faster, leaner testing but also

be carried forward for all future sites.”

And many more…


Questions?

© 2008 osisoft, inc. | company confidential enterprise agreement services & bristol-myers...

Documents

value of osisoft products

company confidential

osisoft customer advocate

company confidential

education services

bundled services

scale of managed services

role of mpi slide