© 2010 VMware Inc. All rights reserved

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VMware End User ComputingVMware View 5: Your Cloud, Your Desktop, Just Got Better

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OSOS USERSUSERS

DEVICESDEVICES APPSAPPS

User Requirements are Dynamic and Diverse

ACCESS:U.S. Employees Survey 37% use do-it-yourself tech97% carry > 2 devices

DEVICES:2010 Shipments Tablets + Smartphones > PC2015 shipments1.1B cell phones, 300M tablets

APPS:2015 Mobile App Market $38B

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IT Challenges

OSOS USERSUSERS

DEVICESDEVICES APPSAPPS

BUDGET

BUDGET

USERS

USERS

COMPLIA

NCE

COMPLIA

NCE

BUSINESS

BUSINESS

STUCK IN A

VICIOUSSPIRAL

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Breaking the Cycle: How to Make Things Better

Improve what you have now

Rationalize and re-invest savings

Embrace the Cloud

Exploit increasing marginal returns

to accelerate

Escape to Your Cloud

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VMware EUC Platform for the Post-PC Era

CONNECTCONNECTMANAGEMANAGESIMPLIFYSIMPLIFY

DesktopService

App CatalogService

DataService

Secure UniversalAccess

Users, Apps, Data Policies

UniversalServices Broker

End Users

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Where are We Headed for the User?

My Apps, My Files, Native Device ExperienceMy Apps, My Files, Native Device Experience

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\

Improve what you have nowPrepare to Break Out

Better Desktops,Better Applications

View 5

ThinApp

Horizon

AppBlast

Octopus

Social Apps

View 5View 5

ThinAppThinApp

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The Desktop as a Managed Service

CONNECTCONNECTMANAGEMANAGESIMPLIFYSIMPLIFY

DesktopService

Secure UniversalAccess

App CatalogService

DataService

Users, Apps, Data Policies

View Broker

End Users

ViewThinApp

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Introducing VMware View 5

Industry leading desktop virtualization solution delivers:

•The best end-user experience across the LAN and WAN

•The easiest solution to deploy and manage desktops

•The lowest desktop total cost of ownership

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• Increase security and ensure compliance• Reduce desktop costs up to 50%• Desktop management efficiency• Simplify and automate IT tasks

• Zero downtime infrastructure• Responsive and agile infrastructure• On-demand resources

VMware View Delivers Benefits

• Reduce end-user downtime• Increase access flexibility• Better desktop availability• Desktop DR and backup

End User FreedomMy cloud on the go

Cloud InfrastructureAlways on, always

responsive business

IT ControlSecure and control

your cloud

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VMware View Use Cases

State/Local Education

2121 2121

Financial Services

Federal Gov

RetailHealthcareHealthcare

Business Process Desktop

OS Migration

Application Compatibility

Always On Desktop

Follow Me Desktop

ROBO

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Summary: What’s New in View 5

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User Experience

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New protocol settings configurable in GPO

Client Side Caching on or off

Build to lossless on or off

Default CODEC optimization for fonts

Can reduce bandwidth up to 75%

Increased scalability over WAN for better user experience

Higher user density on WAN links

Customizable experience based on user, use case, available conditions

PCoIP Optimization Controls

Gain control of user experience performance requirements

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When to use Lossless vs. Perceptually Lossless

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QoS for high quality VOIP

Follow me desktop and communications

Seamless end user experience to increase productivity

Leverage existing investments - no additional purchase

View Media Services for Unified Communications

Integrated and scalable UC and virtual desktop solution

Seamless UC integration via View APIs

Integrated call control within desktop

Separation of VOIP encoding and decoding at client media engine

Direct point to point call connection

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Easily enable 3D apps for users

Eliminate need to purchase physical GPUs or special client devices

View Media Services for 3D Graphics

Enabling richer graphics and applications for end users

Non-hardware accelerated 3D graphics

Support for DirectX 9 and OpenGL 2.1

Support for Aero and Office 2010

Acceptable WAN performance up to 100ms

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Seamless user experience

Reduce user disruption and downtime

Improve user experience, no user intervention required

PCoIP Continuity Services

Automatically reconnect user sessions

Auto detects loss in connectivity

Auto reconnects session within 30 seconds

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Management

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Reduce desktop costs (TCO)

Enable lower cost floating desktops

Better user experience

Improve performance with faster log in times

View Persona Management

Efficiently Preserve Settings and Data

Just in time retrieval of user persona

No infrastructure required

Maintain personalization between sessions

No dependency on Roaming Profiles

Support for Win 7, Vista, XP

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Enable performance monitoring

Proactively troubleshoot issues

Quick issue resolution

Easily integrates with existing tools

PCoIP Extension Services

Gain insight for troubleshooting and issue resolution

Per session statistics to monitor protocol performance and network impact

23 statistics available in 4 categories

Supports WMI based tools

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Platform

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Integration with vSphere 5

Revolutionize desktops and enable cloud computing

Dynamic allocation of optimized compute resources on-demand

Elastic resources quickly scale up and down to respond to changing business requirements

Simplify business infrastructure and standardize on a single easy to deploy platform

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Getting Started

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As Heard from Desktop Virtualization Customers

Standardize key steps to successful adoption

What experiences are common and uncover unique ones

Feedback on what is and is not working in the real world

Interviewed over 50 customers worldwide

The adoption journey is based on real customer experiences to help ease the adoption process with key steps to avoiding common pitfalls and leveraging best practices.

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RINSE & REPEAT

3 Key Steps to Adoption

Solution Assessment

Pilot Production

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Solution Assessment

1.Identify the business trigger > what is the catalyst for change

2.Map trigger to the solution and develop business case

3.Define sponsorship, ownership and work team

4.Baseline current performance

5.Audit environment, users, applications, skillset

Solution Assessment

Pilot Production

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The Follow Me Desktop

Enable easily managed and accessible desktops for the on campus end user

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The Business Process Desktop

Delivering easily managed and integrated desktops for all agents.

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Tips for Getting Started on the Right Foot

FocusEngage with management to define need,

benefit, budget.

Team Dynamics

Engage with cross functional teams early to gain support…

PerceptionEducate key constituents on the solution,

requirements and benefits

EnvironmentRun an assessment to uncover any

environmental landmines

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Pilot

1.Design and document the solution architecture prototype

2.Define and approve project milestones

3.Roll out to < 200 users for controlled testing

4.Watch for business and technical obstacles that can stall production

5.Monitor & Tune Performance

6.Identify metrics for value reporting

Solution Assessment

Pilot Production

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Pilot: Technical Best Practices

Server

Image Design

Storage

Network

Apps

End Users

Build on server virtualization skills and add desktop virtualization skills

Optimize images for virtual deployment

Design storage for scalability and performance (IOPS, spindles)

Consider LAN, WAN, Wireless, Remote and Home networks QoS or SLAs.

Virtualize and stream as many as possible

Involve them in planning and testing

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Pilot: Business Best Practices

Expectation Focus on OPEX savings and tie benefits to business initiatives

Process Redefine process to work with, not against virtualization

Change Management needs to be the first users. Advertise internally and provide incentives

End Users Engage them early, include in testing and partner for evangelism

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Pilot: Example of Metrics for Reporting

Reporting value is KEY to demonstrating results and justifying investment

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Production

1.Expand pilot to remaining users in use case

2.Leverage pilot users to evangelize and educate

3.Monitor, Optimize and Tune for scale

4.Transition deployment to IT Operations

5.Report value from metrics tracking

6.Apply learnings to physical environment

7.Expansion to address other business triggers

Solution Assessment

Pilot Production

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Reporting Value: Real Results from Real Customers

Increase teaching time by 90 hours per teacher per year!

Decrease acquisition integration time from 3 months to < 3 days!Provision in

under 2 minutes

Instant virus remediation

50% reduction in desktop TCO

Session portability for clinicians

Support 40% more machines with same staff

92% reduction in login time

96% reduction in user downtime for re-imaging

Cost avoidance of new datacenter

Reduce real estate needs and costs

Quick response time to changes

Secure access for all employees

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Confidential

The End

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Appendix – Customer Examples

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Remote Clinical Imaging

All the applications they need are right there at their fingertips, giving them a more global

picture of their patients than ever before.”

Cathy Crowley – CIO , Columbia Memorial

Hospital

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High Performance at a Distance

“We’ve been able to build a system that is completely dynamic,

manageable and scalable and deliver it

thousands of miles away.”

Josiah Becker, Systems Support Analyst