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Getting Started - Aastra

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UNC

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Verizon VoIP

Provide a detailed look at the Aastra phones

Place, receive and end a call

Transfer a call

Initiate a conference call

Access voicemail via the phone

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Objectives

Verizon VoIP

No 7 required for outside dialing

No 1 required for long distance

Extension dialing is 5 digits when using VoIP system

To call other departments and its not on VoIP system use 10 digit dialing

For all other outside calls use 10 digit dialing

For international calls dial 011 + Country Code + telephone number

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Making a call

Verizon VoIPVoicemail

Voicemail external access number 919-428-2828

This can be 5 digit dialed from VoIP phone 82828

Temporary passcode is 996200 for voicemail setup

No voicemail integration for forwarding or transferring calls between the VoIP phones and Centrex phones

To set up voicemail, access internal website,http://its.unc.edu/CommTechnology/engineering_and_operations/

customer_services/voice-messaging/personal-mailbox/index.htm

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Verizon VoIP

Aastra Phones

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Aastra 673i

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Aastra 55i

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Voicemail indicator light

Save directories

Delete directories

Call forward on

Call forward off

Voicemail access

Do Not Disturb

Blank

Directories

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Key Panel

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Key Panel continued

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Make a call

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Volume

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Answer a call

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Hold

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Transfer

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Conferencing

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Conferencing continued

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Call Pickup

• Call Pickup - Call Pickup will allow you to pick up the longest ringing phone call within your Call Pickup Group.

• *98 Call Pickup – press *98#

• Directed Call Pickup - Directed Call Pickup will allow you to pick up a specifically ringing phone call within your Call Pickup Group.

• *97 Call Pickup –Dial *97 # and the extension you would like to pickup.

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Call Park

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• To Park a Call

• While on a call:

• Press the Hold soft-key on your SIP Phone.

• Select an available LINE and Dial*68#.

• Follow the prompts to enter the extension to which you want to park the call.

• OR

• Press the # key to park it to your own extension or on the line you accessed.

Call Park Pick Up

• Select a LINE and Dial *88#.

• Follow the prompts to enter the extension where the call was parked.

• OR

• Press the # key to pick it up from your extension.

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Additional Features

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• The Directory List is your personal phone book, stored within your phone. You can enter up to 200 entries in the Directory by adding them manually, or by saving the number and name from other lists (Display, caller, or redial) stored on your phone. Each entry can contain a maximum of 16 characters.

• Redial allows you to quickly redial the last number that was dial out from your phone. The last 100 numbers dialed are accessible via the Redial button.

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Contacts and Support

Contact ITS Communication Technologies

919-962-HELPOption 1

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