© 2012 cisco and/or its affiliates. all rights reserved. 1 mark chandler senior vice president,...

© 2012 Cisco and/or its affiliates. All rights reserved. 1

Mark Chandler

Senior Vice President, General Counsel and Secretary

Leveraging Technology for Efficiency and Productivity


The Best Job in the World• Visionary Leadership

• Cool toys

• Smart customers

• Whole new world


Today’s Agenda• What Drives Us

• Our Department and our Framework

• Contrasting Perspectives

• Aligning Vision; Strategy; and Execution

• Three-Pronged Solution


Cisco Legal is Mission-Driven

Ensure transparency and integrity

Be change agents

Low cost, high quality legal department; leveraging people and technology

Partner with our clients

Enduring Values


Core/Context Strategy

Non-Mission Critical

Activities that, if performed poorly, do not pose a risk

Mission Critical

Activities that, if performed poorly, pose an immediate risk

ContextActivities that are necessary but not tied to competitive advantage

CoreActivities that contribute to competitive advantage

Outsource

In-task

• HR cases• Smaller litigation• Real estate

• High-stakes litigation• Reputation• Compliance• HR policy

• Design, build and sell• Business development• Intellectual property rights

• Routine transaction processing

Self-Service

Out-task


Benchmarking Total Legal Expense as % of Revenue

Assumptions for FY12:Cisco Revenue Growth to $45.7BLegal Spend of $193M (COGS and OPEX)

Competitor (Larger)

Cisco Competitor (Comparable)

Competitor (Comparable)

Competitor (Comparable)

Competitor (Smaller)

Competitor (Smaller)

0.00%

0.20%

0.40%

0.60%

0.80%

1.00%

1.20%

1.40%

0.25%

0.47%

0.67%

0.79%

1.01%

1.16%

1.31%

0.44%

0.42%

2010

2011

2012 (Pro Forma)


Cisco Legal Services

8


Cisco Legal Services

9

200 attorneys worldwide56 additional professionals

7 administrative assistants17 paralegals

206 primary outside law firms


The Job: Prevent Global Chaos

Markets

Territories

Laws

Cultures

MarketsTechnologies

Finances

Policies

Customers

Languages


To put it in perspective

11

Johannesburg

Sameer is the South Africa Cisco Legal Team.


Law Firm Normal v. Enterprise Normal

INSIGHT

Fear: Cross the

line

“How always been done”

“If it ain’t broke”

More is better

Can’t measure

Prices go up

INFORM-ATION

Fear: China Competitor

“How can we do better?”

“Somewhere a 26-yr old”

Better is better

Everythingmeasured

Prices go down


Medieval Guilds Not Likely To Survive

© 2012 Cisco and/or its affiliates. All rights reserved. 16EXECUTION

STRATEGY

2-4 Years

12-18 Months

VISION

5+ Years

Enable the business with productivity-enhancing tools, processes, and operating models that maximize attorney efficiency, client-side self-service, and responsiveness to sales operations

Extend Core v. Context to application layer

Build when necessary; favor configuration and deployment

Cross-functional data hub

Under-promise and over-deliver; keep program commitments

Extensible platforms to maximize agility

One-to-many knowledge dissemination

“Service org to a service org” mindset

Evolve core competency from “utility makers” to “internal consultants”


Agility: ability to respond to...

• Market adjacencies

• Acquisitions

• Anti-corruption/due diligence

• Controls

• Localization

• New Cisco entities

• Globalization

• Complexity

• Unknowns …

STRATEGY

2-4 Years

Extensible platforms to maximize agility


This is not agility!


Trying harder is not the solution


From strategy to execution

Process CultureTools



Tools


Self ServiceAuto-templatesAuto letters

VAPLight workflow

TelePresencePlaybookOnRamp ExchangeWebEx

Click Accept

DocumentumContract Data Store

SearchAuto-renewAuto-notifications

Top-Level Capabilities & Tools


Succeeding Generations— New Technologies

Blogs and Wikis Social Network

Analysis Social Applications Expertise Location Syndication (RSS) Ad Hoc Workflow

Network

E-Mail Calendar Group Scheduling Discussion Forums Audio Conferencing Low Definition Video

Conferencing

Communicate

1st Generation

Teamware Instant Messaging Presence Mobile/Wireless Web Conferencing P2P Webcasting High Definition,

Immersive Video

Share

2nd Generation 3rd Generation


Generation 1 – Familiar Territory

E-Mail Calendar Group Scheduling Discussion Forums Audio Conferencing Low Definition Video

Conferencing

Communicate

1st Generation


Generation 2

Teamware Instant Messaging Presence Mobile/Wireless Web Conferencing P2P Webcasting High Definition,

Immersive Video

Share

2nd Generation


Generation 2

Teamware Document

Management Instant Messaging Presence Mobile/Wireless Web Conferencing P2P Webcasting High Definition Video

Share

2nd Generation


Addressing the 3rd Wave

Blogs and Wikis Social Network

Analysis Social Applications Expertise Location Syndication (RSS) Ad Hoc Workflow

Network

3rd Generation

• Legal internal

(secure, privileged)

• Legal to internal client

(secure, privileged)

• Legal to firm(privileged)

• Legal to peer departments

(open)



Process


NDAs: before


NDAs: after



Culture


False hopes…


Cisco: Out there or Bellwether?

34

© 2012 cisco and/or its affiliates. all rights reserved. 1 mark chandler senior vice president,...

Documents

cisco andor

task slide

productivity slide

opex slide

pronged solution slide

new world slide

cisco revenue growth

execution strategy