© 2012 market connections, inc. aol government mobility study gtra - june 25, 2012
TRANSCRIPT
© 2012 Market Connections, Inc.
AOL GovernmentMobility StudyGTRA - June 25, 2012
AOL GOVERNMENT MOBILE TECHNOLOGY STUDY | MARKET CONNECTIONS, INC. | 703.378.2025
7% have not adopted any mobile technology
12% have just started
48% are crawling
22% are walking
10% are running
One-third of respondents state that their agencies are leading the charge
Six in ten are less progressive, but have begun the journey
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
64% 36%
Less progressive More progressive
2% are marathon ready
2
Agencies are making progress in enabling employees with mobile technologies
In your opinion, which of the following best describes your agency or department’s progression in enabling employees with mobile technologies?
AOL GOVERNMENT MOBILITY STUDY
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3IMPACT OF MOBILE TECHNOLOGY ON PRODUCTIVITY AND IT OPERATIONS
What aspects of mobility do you believe show the greatest potential for cost savings through improved employee productivity?
Cost savings expected through increased productivity
Nearly all think that productivity and cost savings will result from mobile technology making telework easier
Making telework easier
82%
Allowing employees to
complete their work in the field
75%
Sharing information and
collaborating more effectively
71%
Immediate access to agency data to facilitate decision
making
67%
Ability to respond to emergencies
faster
63%
AOL GOVERNMENT MOBILE TECHNOLOGY STUDY | MARKET CONNECTIONS, INC. | 703.378.2025
4IMPACT OF MOBILE TECHNOLOGY ON PRODUCTIVITY AND IT OPERATIONS
In which areas would you expect to see cost increases as a result of transitioning to mobile technology for employees?
Cost increases inevitable with mobile transitionThe greatest anticipated areas for increased costs transitioning to mobile technology arewireless/carrier subscriptions and devices
Note: Multiple responses allowed. Percentages will add to >100%.
Wirelessand carrier
subscriptions
72%
Number and cost for
devices per employee
68%
Securing multiple
mobile devices and platforms
62%
Help desk/support for
mobile services
61%
AOL GOVERNMENT MOBILE TECHNOLOGY STUDY | MARKET CONNECTIONS, INC. | 703.378.2025
5IMPACT OF MOBILE TECHNOLOGY ON PRODUCTIVITY AND IT OPERATIONS
On average, how many hours a week do you estimate employees like yourself can recapture or redeploy if fully enabled to work mobily?
Enabling employees to work on the go will save hoursHalf think that they could recapture or redeploy at least seven hours per week if fully enabled to work mobily
None
Less than 1 hour
1-2 hours
3-4 hours
5-6 hours
7-8 hours
9-10 hours
11-12 hours
More than 12 hours
0% 5% 10% 15% 20% 25% 30%
1%2%
10%24%
16%15%
11%4%
19%
Average hours recaptured or redeployed per week
AOL GOVERNMENT MOBILE TECHNOLOGY STUDY | MARKET CONNECTIONS, INC. | 703.378.2025
6
SAMPLE CALLOUT BOX FOR QUOTE
IMPACT OF MOBILE TECHNOLOGY ON PRODUCTIVITY AND IT OPERATIONS
Mobile budget is lacking for most and will need significant increases to meet needs
Is the budget allocated to mobile technology sufficient to meet your agency or department’s need? Approximately how much will the budget for mobile technology need to increase to meet needs?
How much would budget need to increase to meet
needs?Those who have adopted some mobile technology
40%Yes
60%No
54% Significantly
43% Somewhat
4% Slightly
Budget Sufficient to Meet Needs?
n=146 n=82
AOL GOVERNMENT MOBILE TECHNOLOGY STUDY | MARKET CONNECTIONS, INC. | 703.378.2025
7BARRIERS, SUPPORT NEEDED AND BEST PRACTICES
Lack of understanding/commitment from senior man-
agement
Policy concerns
Compliance andlegal concerns
Privacy concerns
Budget concerns
Security
0% 10% 20% 30% 40% 50% 60% 70% 80%
25%
26%
27%
28%
48%
70%
Security is more often mentioned as a barrier by De-fense respondents (79%) as com-pared to Federal Civilians (64%)
What do you believe are the top three barriers to supporting mobility technology and services for employees and citizens/constituents?
Note: Multiple responses allowed, percentages will add to >100%. Only barriers with >25% of mentions are shown.
Security is the greatest barrier to supporting mobile technology, especially to Defense employeesOther than security and budget, there is little differentiation between other barriers
AOL GOVERNMENT MOBILE TECHNOLOGY STUDY | MARKET CONNECTIONS, INC. | 703.378.2025
Agencies are most concerned about data being compromised
BARRIERS, SUPPORT NEEDED AND BEST PRACTICES 8
What aspects of mobile technology security are challenging for your agency or department?
Three-quarters see potential data compromise as a security challenge
Note: Multiple responses allowed. Percentages will add to >100%. Only challenges with >20% mentions shown.
The po
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ility
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ata
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omise
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The ne
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re b
oth
the
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ion
and
the de
vice
Stand
ards
, policy an
d
lega
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ues
Iden
tity m
anag
emen
t/
auth
entic
ation
Empl
oyee
s being
allo
wed
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brin
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eir o
wn
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s (BYO
D)
The po
ssib
ility
of l
osin
g da
ta0%
20%
40%
60%
80%
100% 77%60% 58% 51% 45% 42%
Security Challenges
AOL GOVERNMENT MOBILE TECHNOLOGY STUDY | MARKET CONNECTIONS, INC. | 703.378.2025
9BARRIERS, SUPPORT NEEDED AND BEST PRACTICES
What support or information, aside from additional budget, do you feel your agency needs in order to facilitate mobility strategy decisions across your entire agency?
The plurality would like roadmaps,
less want more actual policyEmployees also tend to want better vehicles to acquire and share mobility tools and support
Note: Multiple responses allowed. Percentages will add to >100%.
6% say that they do not need any additional support or information in order to facilitate mobile strategy decisions.
Less than one- third• 31% More policy
available at the federal level
More than one-third• 37% Improved inter-
agency collaboration• 38% Reusable
standards in architecture
• 38% Relaxation of agency policies
About 40%•44% More guidance or roadmaps
•43% Sharing of tools and support
•41% Better acquisition vehicles
AOL GOVERNMENT MOBILE TECHNOLOGY STUDY | MARKET CONNECTIONS, INC. | 703.378.2025
10MOBILE TECHNOLOGY ADOPTION, DEVELOPMENT AND DEPLOYMENT
Other
Contracted for a new mobile task order
A third party through an existing contract
Government non-IT staff
Government IT staff
0% 20% 40% 60% 80%
7%
16%
25%
25%
72%
Developer of Agency Mobile Sites and Apps
How was your agency’s mobile website or application (app) developed?
Agencies tend to use their own IT staff to develop mobile websites and apps
Note: Multiple responses allowed. Percentages will add to >100%.
Other includes:• Challenge.gov• Given the application
for free• Developed by a family
member
AOL GOVERNMENT MOBILE TECHNOLOGY STUDY | MARKET CONNECTIONS, INC. | 703.378.2025
Study Conclusions / Potential Next Steps
11
• Agency managers are optimistic about the potential for mobilityo They sense opportunities for significant productivity improvements and
operational savingso They identify multiple areas where savings might be achieved (lower real estate
costs, reduced IT hardware/software/support costs, greater use of employees’ time.)
o They also show real progress in developing mobile apps/websites for citizens and employees
• But they struggle with how to pay for investments needed for mobilityo They anticipate additional costs and new processes will be needed to achieve
broader savingso But IT departments worry they must absorb new costs, while savings flow outside
of IT
• They also need a clearer roadmap of how best to embrace mobilityo Data and mobile device security issues remain a key barrier to progresso Better acquisition vehicles, support tools and guidance are needed
• Expectations of IT savings don’t match up with expected device useo Managers don’t foresee significant shift from traditional hardware to mobile
devices -- so savings will need to be carefully examined and likely come from new IT service models
• The opportunities for transformation from mobility falls on executive management, not just IT departments
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