© 2013, Confidential, Pegasystems Inc.

A case study in AV transformation and what it did for Pegasystems

Dan Ryan, VP of Facilities

Jami Feldmann, IT Project Manager

Date

22 © 2013, Confidential, Pegasystems Inc.

Goals

Increase collaboration

Ease of Use

Global Standard

Ease of installation

Future proof

Hidden Technology

Simple enough for IT to Diagnose and Support

33 © 2013, Confidential, Pegasystems Inc.

The Process

Failed Start in the UK Standard did translate Unwilling to accept others design Too complicated User interface not intuitive

Technology trumped User in design Interface was not simple and Intuitive It was all about the technology not the use of the system

Not Future proofed, Analog system Support an issue

Another RFP for 5 Integrators in the Northeast with Global Design

Meeting to understand who they were and how they approached projects

All were pretty much the same in approach and design. Then……

44 © 2013, Confidential, Pegasystems Inc.

The AH-HA Moment

The “Yes” man came in Furniture guy came to us and said he had a

solution, We Laughed Then he said it again and we listened, You never

know where the solution is going to come from. Had a demo and initial discussion Then spent a day with Engineer and Manufacturer

to do a deep dive. Brought in a sample unit. Then Proof of concept on how they could make it

global. Then we threw up all over it, Birth of the

“Feldmann”

55 © 2013, Confidential, Pegasystems Inc.

The Construction Challenges

Logistics Material Lead Times Construction Logistics Delivery and installation sequencing Protection of finished materials

Coordination Thinking about sight lines, lighting, locations of windows,

mechanical noise, etc.

66 © 2013, Confidential, Pegasystems Inc.

What is the take away from this

Take the internal walls down Never know where the answer lies.

Out of the mouth of babes. Always be willing to talk

Have goals first Build the right team

Be selective, Keep looking until you find the right one Flexibility

Do not accept things are fixed Be articulate in your needs and reasons The user is the beginning not the end of the process Simplicity and future capabilities were our watch words Test, test, test Partner, partner, partner

77 © 2013, Confidential, Pegasystems Inc.

Where are we today

Solution installed in 6 countries Over 60 conference rooms 25 Scrum Rooms 6 AV contractors 2 full time AV technicians- 1in Cambridge and 1 in India All rooms are available for remote monitoring and

diagnostics Challenges

88 © 2013, Confidential, Pegasystems Inc.

Build for Change®

Pega software revolutionizes how leading organizations optimize the customer experience & automate operations