www.skrivanek.com

Company presentation

language solutions .

Ing. Pavel SkřivánekCompany founder

PR Applications

We deliver languages. Worldwide .

www.skrivanek.com

Over 17 years experience in the global translation business.

Headquartered in Prague, Czech Republic.

Local presence in 14 countries spanning 3 continents.

Comprehensive language services in over 100 languages.

Specialized divisions geared to industry-specific sectors.

Extensive experience in the management of large projects for various government s and the EU, for local customers and global corporations alike.

Cutting-edge technologies facilitating customer-driven solutions.

ISO 9001:2008 and EN 15038:2006 quality assurance certification.

Experience providing services to global corporations such as Fortune 500 companies and the European Commission.

“Our mission is to provide language solutions that enable businesses to accurately communicate their ideas and visions to their clients in foreign markets.”

Who We Are .

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Skrivanek Locations .

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What We Offer

Translations in 100+ languages and 500+ language combinations

Our specializations are: Life Science/Pharmaceutics Automotive/Machinery Financial/Legal IT/Electronics/Telecommunications Industrial/Energy Retail/Consumer Products EU/Government Travel/Hospitality Media/Entertainment

Graphic design and full DTP services

Software and website localization

Multimedia localization (games, e-learning)

Interpreting (telephone, conference, consecutive, simultaneous, sworn)

Voiceover & Dubbing, Subtitling

Linguistic Quality Assurance , SEO

Sworn translations

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We work on a long-term basis with our clients which results in higher

quality and cost-effectiveness.

Our Approach

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Skrivanek currently employs over 385 full-time internal staff around the

world. Overall, Skrivanek employs more than:

200 Project Managers and Coordinators, 50 Account managers 50 In-house translators, proofreaders and terminologists, 15 Localization specialists (Software Engineers, DTP Specialists,

CAT Tools Specialist) 20 Vendor Specialist Numerous specialists in various areas such as IT, Servers, Security,

Quality Assurance, Methodology and more.

Thanks to our well-established branch structure Skrivanek has over 3,000

qualified external translators native speakers and subject matter

specialists, based in the countries in which their languages are spoken.

Our Team

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Who We Work For

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Technology Background .We use the following translation software:

Across Language Server (server based translation software for all internal and external resources used for localization, translations, proofreading, terminology and QA tasks; providing a central translation memory, a central terminology system, a multi-format editor, and powerful integrated project and workflow management (including file management and API integration), quality assurance and meaningful reporting) used for all translations for which the customer doesn't require a specific TM tool

SDL Trados (translation software for handling localization, translations, proofreading tasks, QA tasks) frequently used as requested by international customers

SDL Multiterm (for managing client's terminology)

QA Distiller (for automated translation quality assurance)

Adobe Acrobat (for PDF annotations and pre-print-proofreading tasks)

STAR Transit (translation software for handling translations)

MemoQ (translation software for handling translations)

Alchemy Catalyst (for software localization and engineering)

SDL Passolo (for software localization and engineering)

We use the following project management software:

Proprietary ERP system Delfy (used to manage all of Skrivanek’s projects: storing information about resources, helping allocate the appropriate resources to specific jobs, monitor deadlines, offer instant reporting on purchase orders and invoices, as well as creating a tailor-made workflow suited to each project’s specific terms and needs)

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How We Work . Every client is assigned its dedicated PM (or team of dedicated PMs) and a back-up system is

implemented.

We can offer one centralized contact point with “universal” opening hours from Global Production Management Centre – where all communication is in English and is centralized, i.e. single mail address.

Or we can provide local communication points in different languages provided by our local account managers and or project managers.

Every project usually starts with a kick-off meeting and continues with follow up meetings and satisfaction surveys.

Careful project preparation – we study all relevant information provided by the customer about their company.

Project team set-up – we short list and test a number of translators and reviewers before settling on those best qualified for the particular customer and create a long-term translation team.

All information is entered in a project management tool including the selected project team in order to dedicate the same resources to the project.

The average response time to a customer request is under 30 minutes. According to volumes, a quote can be submitted and jobs can be confirmed in 1 up to 3 hours.

During project processing queries are raised and answered via query reports or via instant messaging available in the TMS.

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Work Flow . We fully understand that effective project management saves you time

and money.

In order to achieve desirable results, we follow the most efficient workflow process.

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Work Flow .

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Data Exchange .We can receive requests and files via:

E-mail

FTP (secured FTP)

Web

Automatically and instantly to our TMS using Web Services (or Across CrossGrid)

The seamless integration of our process helps to manage multilingual file sets, where there may be thousands of files and dozens of file types per language, with constant updates that must be implemented across the different language versions throughout the process. This approach ensures the highest content re-use and automates the hand-over process between client, project managers, translators and reviewers.

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Capacities . Each translator is expected to handle up to 2,500 words per day, each proofreader 10,000

words. There is usually 1 day of lead time.

Project managers will require at least a day of lead time to receive/distribute the source files and a day to review the completed target files (larger files require as many as a few days of review).

For larger projects and or short turnaround jobs, simply multiply the number of translators and/or proofreaders to determine larger outputs (i.e. 2 translators can handle 5,000 words a day, 4 translators can complete 10,000 words). To preserve the uniformity of a text, the minimum number of reviewers is employed (i.e. preferably 4 translators and one proofreader) unless time constraints require additional personnel.

Proofreaders usually begin their work once the translation is completed, so (for example) a 10,000 word translation will take 7 working days in case of standard delivery.

1 day to receive and send files to translator + 4 days to translate + 1 day to proofread + 1 day for quality check and deliver target files to client

The duration of a project is defined in terms of working days and does not include weekends, unless specifically mentioned.

Other capacities available upon request.

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Proposed Team

Global Production Manager: Oversees the smooth processing of entire project Ensures all quality requirements are met Oversees personnel matters including employee enrollment Is liable for the measures resulting from implied system of quality

concerning the branch Communicates with the client in regards to organizational and

contractual issues Addresses complaints

Project Manager (Management Team): Monitors and supervises entire translation project and process so

that it is delivered on-time, on-budget and will meet client expectations

Communicates with the client; serves as contact point Ensures contact is maintained with all parties involved in the

process, including client and queries Assigns translators and reviewers to projects Prepares translation kit and instructions Monitors consistency of translation and use of terminology

according to glossary (using quality assurance tools) Reviews deliverables (for completeness, format, accuracy) prepared

by team before passing on to client Manages day-to-day operational aspects of a project and its scope Keeps records of all orders in accordance with appropriate standards

CAT Specialist: Supports teams with technical preparation of documents to be

processed with CAT tools Supports and advises translators and project managers with the

use of CAT tools Ensures technical support and maintenance of memory and the

terminology server Provides training for company employees and translators who

work with CAT Tools

Local Vendor Specialists: Regularly evaluates database of suppliers dedicated to project Communicates with potential suppliers and processes their

examination results Ensures on-going selection of suppliers Collects all necessary documents from all internal and external

suppliers, maintains physical and electronic database, cooperates with other branches on maximum utilization of information

QA Specialist / Language Lead: Perform on demand and planned translation, review, and quality

control tasks Analyze and monitor customer feedback and vendor performance Communicate with client reviewer and update client feedback

documentation Manage and maintain the language assets (including glossaries

and TMs) up to the quality standards as required Manage product-related queries Train and support new staff and vendors according to needs of the

account.

Account Manager: Liaise with client, formulate and foster effective working

relationships to promote and continuously improve the service to meet client’s requirements and expectations

Assist with the preparation of proposals, quotes, plans, reports as necessary

Effectively communicate and solve issues, ensures hat corrective action takes place to be certain that the achievement of service levels

Liaise with Project Manager to facilitate the project process, resolve account queries, etc.

Regularly check customer feedback and satisfaction

DTP Specialist / SW Engineer: Analyze source files and define the scope Technical preparation of files for translation using standard

translation and localization tools Post-process files back from translation into orginal format, re-

sizing, formatring, quality control and verification, grapics editing, screnshooting

Fixing bugs reported by test engineers, pre-print proofreaders

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Contact Details .Skrivanek Baltic

Dzirnavu Street 57a – 1, Riga, Latvia, LV-1010 Tel.: +371 67821658, Fax: +371 67240362

vasilijs.ragacevics@skrivanek.lv

www.skrivanek.lv