Дистанционный учебный курс (английский для ДОПП) 3

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КЛИЕНТООРИЕНТИРОВАННОЕ ОБЩЕНИЕ С АНГЛОГОВОРЯЩИМИ ПАССАЖИРАМИ ДЛЯ РАБОТНИКОВ ДОПП Дистанционный учебный курс Корпоративный университет ОАО «Международный аэропорт Шереметьево»

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( ) : plate, fate, gate, table.I nice, mice, fine, dine.O home, phone, bone, close.U mute, due, use.Y type, tyre.

5 (pre-intermediate, intermediate)

: .

: ; , . 2 ! :

, , - , .

.

( )

! 3 ( ) :A, E [] fat, cat, Jack, forest, met, when.I, Y [] dig, think, it, this, system, symphony.O [] hot, God, fog, fond of.U [] must, unlock, upper, utter.

6 r: r A car, far, march, card.E [] farther, mother, sister, brother.I, U [] further, girl, church, circle.O [] more, shore, for, world, word.

7 :E [] street, meet, deep, feet.O [] book, foot, moon, noon.

:Sh [] ship, short, shame, sheep.Ch [] church, child, cheap, chest.Th [] [] this, those, think, third.Wh [] whose, who, whom [] what, which, while.Wr [] write, wrote, wrong, wrist.Ph [] phone, photo, phrase.

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/ ? What items have been stolen / damaged? / ?What is your route / itinerary? ?What are the distinctive features of your baggage? ?What color is your baggage? ?What is your full name? ?What was the weight of your baggage?

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, ?Sheremetyevo International Airport, how can I help you? ?Do you need a stretcher? ?Do you need a wheelchair at the Airport? ?Do you need an accompanying person? You will be brought on board by an ambulift ?What is your flight number?

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, , I have to reweigh your baggage in order to determine the weight of the missing baggage 20 We can compensate you 20 Euro per kilo for your lost baggage ?How big is your suitcase? , / Don`t worry, your baggage will be found / traced

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, Maybe your reservation has been cancelled, Maybe your reservation has not been confirmed , If you have bought a discount ticket you won`t be able to change it ?Have you got a paper airline ticket? I need a confirmation from the airline ticketing office , Could I see your e-ticket copy, please?

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, Could you give me your passport, please?, Could you tell me briefly about the contents of your suitcase? ? Could you contact us on this phone number for information about your baggage? ?Where have you arrived from? , Wait a little, I will check the information about your baggage in the system

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Your baggage was misrouted

Your baggage was sent to instead of Your baggage was left Your baggage was short-shipped Your baggage has stuck at the security section Your baggage is in the transit area ( )?Is your baggage closed with a zipper or a lock (combination lock)?

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10 ten10th tenth20 twenty20th twentieth30 thirty30th thirtieth40 forty40th - fortieth50 - fifty50th - fiftieth60 - sixty60th - sixtieth70 - seventy70th - seventieth80 eighty80th eightieth90 ninety90th ninetieth 13

You should apply to the transit desk (office) Your baggage will be checked in through to Prague 10 Your layover is 10 hours You will fly via Prague You will get a boarding pass for your connection flight in Prague

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PerfectPresentHave + the third verb formhavehas asked

.: already/yet, ever/never, lately/recently, this week/today, by now PastHad + the third verb formhad asked : by 5 oclock yesterday, before he cameFutureWill have + the third verb formwill have asked ( : by 5 oclock tomorrow, when he comes 17

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, . 578-36-42 [email protected]

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