Александр Степанов

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Автоматизация работы службы технической поддержки с помощью System Center Service Manager и Opalis. Александр Степанов. Специалист по решениям Microsoft. Василий Гусев. MVP: PowerShell Консультант. DC203. Содержание. Процессный подход к управлению ИТ - PowerPoint PPT Presentation

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System Center Service Manager Opalis Microsoft MVP: PowerShellDC203 Service Manager ConfigMgr OpsMgr Opalis Opalis Opalis

SCSM

SERVICE MANAGER

Workflows

CMDB

System Center Configuration Manager : : - Desired Configuration Management

11/17/2010 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.7TechReady11 System Center Operations Manager OM SM SMCMDB ( )

TechReady7 Breakout Chalktalk Template11/17/2010 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.8

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Operations Manager Configuration Manager 11/17/2010 6:45 PM 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11Opalis System Center

IT

,

IT Service Management

ITService Desk/CMDB Service Desk CI , , , , , ,

IT

VM VM Ops Manager

VM Ops Manager

CI CI

OpalisVirtual Machine ManagerService ManagerConfiguration ManagerData Protection ManagerOperations Manager

- 26

Microsoft Active Directory!Action Servers

Opalis Quick Integration Kit Opalis

1. Service Manager3a. Config Manager 3b. Service Manager Config Manager5. Maintenance Mode Operations Manager6. Service Manager7. 8. Maintenance Mode Operations Manager Service Manager 4. Config Manager Forefront 2. Data Protection Manager Opalis Microsoft Active DirectoryHP Operations for UNIXMicrosoft SMSHP Operations WindowsBMC Atrium CMDBHP Operations SolarisBMC Remedy AR SystemHP Network Node ManagerBMC Event ManagerHP Service DeskBMC PatrolHP Service ManagerBMC BladeLogic Operations ManagerHP Asset ManagerCA AutoSysHP iLO 2CA eHealthFTPCA Service DeskSymantec VERITAS NetBackupCA SPECTRUMIBM Tivoli Enterprise ConsoleCA Unicenter NSMIBM Tivoli Netcool/OmnibusVMware VI / vSphereIBM Tivoli Storage ManagerUNIX Integration PackEMC Smarts InCharge Windows 2008 R2 64-bit Service Manager Configuration Manager Data Protection Manager Virtual Machine Manager Operations Manager

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Opalis 11/17/2010 6:45 PM 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

18 System Center Opalis :

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