Презентація "Роль інформації у розвитку роздрібного...
TRANSCRIPT
, 29 2015
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[1] http://ec.europa.eu/energy/sites/ener/files/documents/1_EN_ACT_part1_v8.pdf[2] http://www.ceer.eu/portal/page/portal/EER_HOME/EER_PUBLICATIONS/CEER_PAPERS/Customers/Tab5/C15-SC-36-03_V19_Well-functioning_retail_markets.pdf[3] http://ec.europa.eu/consumers/archive/citizen/my_rights/energy_en.htm[4] https://www.cse.org.uk/downloads/reports-and-publications/behaviour-change/ofgem-improving-consumption-feedback.pdf[5] http://www.reliable-disclosure.org/[6] https://ec.europa.eu/energy/sites/ener/files/documents/20130618-european_energy_consumer_checklist_0.pdf[7] http://old.eco.rizotek.com/customerservices/codes-of-practice/ecotricity-making-a-complaint.pdf