2008-2009 2008 2009 , (FH&RAI):http://www.fhrai.com FH&RAI HVS Hospitality Services FH&RAI, HVS Hospitality Services 15 2010

: , (FH&RAI): http://www.fhrai.com FH&RAI HVS Hospitality Services 2009 1 168 , FH&RAI 2008-2009. . 1204 . .

: 2008/09 6,3% 2007/08, 20%, 2-3% 13%, 21% . 5 deluxe 5 (NET INCOME**) , 40%, 1,5-2 1-2 , 17 24%. 4-5 , 40 52%, ( ) 25%. , 10%. 4-5 50:50 , 3 , 75% . 36,4% , (17,5%) 1-2 (82-85%), . , (Heritage) 60% , . 74% 26% . ( 50%) 1-2 , 5 27 35%, 4 - 42%, 3 45%. 2-3 , , 3 4 , , (Heritage) 1,4 .

: 58% 42% . - 65% 5 , Heritage - 70%. 56,2% ( ) 66,4% ( ). Heritage. 50,1 ( ) 60,6 ( ). 790 ( 17 USD) 1 , 10 000 ( 220 USD) 5 . 53,3% , 21 % . 3,2 1 - 55 65%. Heritage 50% . 0,7% Heritage, 3,8% . 3,1%. % , 5 10,7%, 3 4 21,2% . , 36,7% 25,4% . 5 , 8,6%. , (15,2%) (9,5%) . , , . 5 50% - . . ( ). 150 -4,5%, 50 2,5%. , , - 50 . 30%. ( 80% ), , 150 , 50:50 : - 2010 45,53 .

2004-2009

2004-2009 .

% % , 1% .

2008/09 2007/08. 13%, 21%, .

2004-2009

. 2000/01 2008/09 3 , 6-7%, - 2-3%. , . .

(FH&RA) 2009/10 c . 4 , . , FH&RA, (-) .

% 2008-2009COMPOSITIONFive-Star DeluxeFive-StarFour-StarThree-StarTwo-StarOne-StarHeritageOthers2008-2009 All India AverageNumber of Responses26404919910130218474Average Total Rooms Per Hotel:17714787603833412869Average Occupied Rooms Per Hotel:42,08931,68618,61412,918,7697,8367,6876,07315,143Average Occupancy Per Hotel:65,30%60,50%60,70%62,60%65,40%67,80%53,60%69,60%63,10%Average Rate Per Hotel:Rs 10,096Rs 6,724Rs 4,673Rs 2,530Rs 1,242Rs 790Rs 3,198Rs 1,482Rs 4,487REVENUERooms62,262,759,157,261,946,150,547,960,5Food & Beverage22,323,325,331,629,146,435,639,725,6Banquets & Conferences9,98,511,47,13,74,18,610,88,8Telephone & Other0,60,60,50,60,40,50,20,30,6Minor Operated*3,52,11,91,10,60,31,40,22,2Rental & Other Income1,52,922,54,22,53,81,12,3Total100100100100100100100100100DEPARTMENTAL EXPENSESRooms13,615,212,415,624,52519,817,414,8Food & Beverage53,551,648,262,371,459,555,573,455,3Telephone & Other57,169,798,588,9239,1149,4355,7284,279,7Minor Operated*44,176,3120,7117159,4 191,3112,3387,270,3Rental & Other Income3,83,93,718,624,350,911,6331,59,7Total27,62827,835,241,644,337,350,730,3DEPARTMENTAL INCOME72,47272,264,858,455,762,749,469,8OPERATING EXPENSESAdministrative & General8,68,79,18,38,899,27,18,7Management Fee4,51,821,71,41,83,30,82,7Marketing3,132,12,32,41,53,312,7Franchise Fees0,30,80,50,600,21,70,10,5Property Operations & Maintenance45,56,56,173,8965,4Energy7,28,48,610,711,413,19,114,78,5Total27,828,228,729,731,129,435,429,728,5HOUSE PROFIT44,643,843,535,127,326,427,419,641,2FIXED EXPENSESProperty Taxes0,60,60,50,60,610,20,70,6Insurance0,30,30,30,40,30,50,20,20,3Other Fixed Charges1,20,71,41,31,61,90,411,1Rent0,922,30,70,70,71,30,11,3Total33,64,52,93,24,12,12,13,4NET INCOME**41,640,239,032,224,122,225,317,537,9

Market SegmentationCOMPOSITIONFive-Star DeluxeFive-StarFour-StarThree-StarTwo-StarOne-StarHeritageOthers2008-2009 All India AverageNumber of Responses253855309188542232723Airline Crew10,36,11,41,10,40,50,80,31,4Business Traveller - Domestic1622,73336,441,648,115,843,836,6Business Traveller - Foreign23,320,418,69,47,18,977,510,4Complimentary Rooms2,41,61,61,71,71,431,31,7Domestic - Tourists/Leisure FIT12,310,513,817,52222,81824,218,6Foreign - Tourists/Leisure FIT13,510,77,47,76,54,518,657,7Meeting Participants (Less than 100 Attendees)3,72,74,54,231,73,13,23,5Meeting Participants (Over 100 Attendees)9,59,46,17,35,243,85,86,4Tour Groups - Domestic22,74,36,87,55,25,35,16,2Tour Groups - Foreign5,77,55,95,23,21,423,51,15Other1,45,63,52,81,91,51,22,62,5Total100100100100100100100100100

% , Guest AnalysisCOMPOSITIONFive-Star DeluxeFive-StarFour-StarThree-StarTwo-StarOne-StarHeritageOthers2008-2009 All India Average304368369220732940872Domestic Guests43,351,562,975,481,984,941,48373,6Foreign Guests56,748,537,124,617,715,158,61726,4Total100100100100100100100100100Total Business Guests61,764,563,458,157,962,230,160,458,4Total Leisure Guests38,335,536,641,942,137,869,939,641,6Total100100100100100100100100100Avg. Stay of Foreign Guests (Days)33,63,343,12,92,73,43,5Avg. Stay of Domestic Guests (Days)2,32,12,13,32,82,92,32,52,9Avg. Stay of Business Guests (Days)2,422,73,22,92,71,42,72,8Avg. Stay of Leisure Guests (Days)2,12,52,52,42,72,81,92,22,5Percentage of Repeat Guests34,627,24245,649,350,239,754,845,8

.

% , ()

COMPOSITIONFive-Star DeluxeFive-StarFour-StarThree-StarTwo-StarOne-StarHeritageOthers2008-2009 All India AverageNumber of Responses274464330197592836785January63,665,664,66562,464,260,764,764,1February71,773,369,563,960,860,564,666,564,3March64,66459,458,956,356,959,45858,6April70,370,66662,159,560,451,658,561,9May64,760,762,663,263,665,140,664,262,6June61,257,158,158,161,264,23661,558,8July61,457,655,755,756,160,137,760,356,2August63,459,956,156,156,957,151,16057,1September64,361,4565656,157,34560,656,8October67,260,259,659,66061,960,765,660,5November73,373,365,865,863,564,373,568,766,4December53,355,864,764,76466,560,171,263,3

COMPOSITIONFive-Star DeluxeFive-StarFour-StarThree-StarTwo-StarOne-StarHeritageOthers2008-2009 All India AverageNumber of Responses243757313186591733729Monday69,963,8615656,162,945,853,357Tuesday71,363,86458,25862,544,454,958,8Wednesday73,767,466,659,859,363,147,358,460,6Thursday70,162,865,859,160,363,24657,360Friday66,257,963,859,861,967,250,959,860,5Saturday63,45558,256,458,967,252,155,157,3Sunday60,353,75348,650,358,34745,850,1

COMPOSITIONFive-Star DeluxeFive-StarFour-StarThree-StarTwo-StarOne-StarHeritageOthers2008-2009 All India AverageNumber of Responses274066318203672531813Chain CRS (Central Reservation System)11,85,610,22,62,40,490,83,7Direct Enquiry / Hotel Representation45,844,149,154,857,265,226,562,953,3Global Distribution System (GDS)12,47,12,91,20,40,20,20,21,7Hotel / Chain Website5,25,25,46,46,93,74,64,66Travel Agent and Tour Operator14,823,718,722,417,815,947,413,320,7Other Online Reservation Systems5,35,14,62,62,42,75,113Other Website2,43,13,24,44,53,63,63,84,1Other2,365,97,98,58,33,713,47,7Total100100100100100100100100100

Country of Origin of GuestsCOMPOSITIONFive-Star DeluxeFive-StarFour-StarThree-StarTwo-StarOne-StarHeritageOthers2008-2009 All India AverageNumber of Responses2332491867920208417ASEAN*2,74,14,56,54,93,32,68,35,2Australia3,72,43,43,44,14,43,63,73,5Canada2,31,84,33,43,34,52,113,93,5Caribbean0,40,20,60,60,70,80,200,6China1,61,835,33,26,80,92,63,9France3,66,275,84,65,919,16,86,3Germany8,95,986,55,16,711,76,66,8Japan3,34,26,14,93,25,443,94,6Middle East2,223,443,64,41,81,33,5Other European9,110,17,89,69,35,95,59,39Russia3,53,23,13,82,12,20,72,63,1SAARC **2,43,82,9611,76,22,411,86,2South Africa0,91,51,92,52,54,11,46,42,3UK13,316,813,112,714,817,915,99,313,8USA19,21312,1139,613,710,411,112,4Other22,923,318,812,217,57,917,92,915,3Total100100100100100100100100100* ASEAN: Association of South East Asian Nations** SAARC: South Asian Association for Regional Co-operation - India, Pakistan, Bangladesh, Sri Lanka, Nepal, Bhutan, Maldives

BangaloreChennaiGoaKolkataMumbaiNew DeIhi-NCRPuneCOMPOSITIONFive-Star Deluxe & Five-StarFour-Star, Three-Star & Two-StarFive-Star Deluxe & Four-StarThree-Star & Two-StarFive-Star Deluxe & Five-StarFour-Star & Three-StarFive-Star Deluxe Five- Star& Four-StarThree-Star & Two-StarFive-Star Deluxe & Five-StarFour-Star & Three-StarTwo-Star & One-StarFive-Star Deluxe , Five-Star & Four-StarThree-Star & Two-StarFive-Star Deluxe, Five-Star & Four-StarThree-Star & Two-StarNumber of Responses71181291471883440914620Airline Crew11,10,216,71,12,21,113,91,77,01,51,20,31,40,20,0Business Traveller - Domestic18,343,228,548,96,72441,866,125,639,145,520,848,13443Business Traveller - Foreign4912,928,12436,218,28,32115,6153111,65314,5Complimentary Rooms0,91,31,52,42,10,95,40,61,40,91,21,41,711,1Domestic - Tourists / Leisure FIT1,410,44,95,921,216,23,69,29,110,913,756,93,812,4Foreign - Tourists / Leisure FIT2,46,64,43,73120,93,26,17,88,37,98,89,32,76,2Meeting Participants (Less than 100 Attendees)2,46,21,71,865,15,11,423,32,95,12,903,4Meeting Participants (Over 100 Attendees)12,44,87,93,7133,65,81,910,58,44,58,86,11,312,8Tour Groups- Domestic0,74,832,64,611,40,73,73,94,14,53,24,31,32,2Tour Groups- Foreign0,92,932,75,37,5222,33,928,16,92,31Other0,56,80,33,14,93,10,40,59,641,77,50,90,33Total100100100100100100100100100100100100100100100

% , BangaloreChennaiGoaKolkataMumbaiNew Delhi-NCRPuneCOMPOSITIONFive-Star Deluxe & Five-StarFour-Star, Three-Star & Two-StarFive-Star Deluxe , Five-Star & Four-StarThree-Star & Two-StarFive-Star Deluxe & Five-StarFour-Star & Three-StarFive-Star Deluxe , Five-Star & Four-StarThree-Star & Two-StarFive-Star Deluxe & Five-StarFour-Star & Three-StarTwo-Star & One-StarFive-Star Deluxe , Five-Star & Four-StarThree-Star & Two-StarFive-Star Deluxe, Five-Star & Four-StarThree-Star & Two-StarNumber of Responses81992416191141451014625Domestic Guests29,7071,7054,0069,7057,0059,6062,7085,3056,9065,3071,2044,9060,1042,0076,60Foreign Guests70,728,74630,34340,437,314,743,134,728,855,1405823,4Total100100100100100100100100100100100100100100100Total Business91,7068,5082,0082,1030,8038,4082,7078,5072,1069,0068,5069,0069,3089,3074,60Total Leisure8,331,51817,969,261,617,321,5283131,53130,710,725,4Total100100100100100100100100100100100100100100100Avg, Stay of Foreign Guests (Days)2,84,64,12,89,78,72,23,22,23,22,83,52,5518,6Avg, Stay of Domestic Guests (Days)232,63,73,13,12,13,322,72,622,33,316,1Avg, Stay of Business Guests (Days)2,83,82,53,22,22,623,12,23,53,132,22,517,1Avg, Stay of Leisure Guests (Days)1,62,42,82,75,542,52,41,92,73,31,81,51,82,9Percentage of Repeat Guests27,234,150,551,818,432,3366332,950,947,540,233,957,555,7

:

BangaloreGoaKolkataMumbaiNew DeIhiPune

BangaloreKolkataGoaMumbaiNew DeIhiPune

BangaloreChennaiGoaKolkataMumbaiNew DeIhiPune

ChennaiGoaKolkataNew DeIhiPune

BangaloreChennaiGoaKolkataMumbaiNew DeIhi-NCRPuneCOMPOSITIONFive-Star Deluxe & Five-StarFour-Star, Three-Star & Two-StarFive-Star Deluxe, Five-Star & Four-StarThree-Star & Two-StarFive-Star Deluxe & Five-StarFour-Star & Three-StarFive-Star Deluxe Five- Star& Four-StarThree-Star & Two-StarFive-Star Deluxe & Five-StarFour-Star & Three-StarTwo-Star & One-StarFive-Star Deluxe , Five-Star & Four-StarThree-Star & Two-StarFive-Star Deluxe, Five-Star & Four-StarThree-Star & Two-StarNumber of Responses611813696115222777410ASEAN*4,33,36,113,20,71,44,64,57,45,26,02,71,86,34,9Australia3,92,32,91,90,62,765,52,12,63,73,74,24,33,9Canada2,32,21,72,31,82,712,72,33,92,64,43,73,34,3Caribbean0,02,41,60,20,20,20,90,60,31,21,30,61,210,3China2,82,62,21,70,51,33,14,12,54,93,12,14,82,87,6France5,55,86,62,86,31,83,53,42,14,12,77,25,42,34Germany9,5125,82,55,43,27,86,83,35,1415,25,988,1Japan2,92,46,931,44,24,631,32,61,815,36,74,57,3Middle East2,44,731,60,23,22,71,21,39,16,33,31,96,55,3Other European8,79,57,36,42,77,611,56,22,98,111,9814,724,311,7Russia0,52,32,50,910,721,2130,63,81,78,62,81,81,6SAARC **0,57,13,57,210,33,17,7172,44,810,42,6737,4South Africa0,60,71,230,22,42,30,724,74,62,22,55,31,1UK11,711,711,36,536,725,412,213,119,913,617,889,99,37,4USA27,622169,33,5714,310,410,910,19,69,58,88,514,7Other16,89,121,337,618,812,716,11838,716,512,56,418,99,310,4Total100100100100100100100100100100100100100100100* ASEAN: Association of South East Asian Nations ** SAARC: South Asian Association for Regional Co-operation - India, Pakistan, Bangladesh, Sri Lanka, Nepal, Bhutan, Maldives

GoaKolkataMumbaiPune

Average Monthly OccupancyBangaloreChennaiGoaKolkataMumbaiNew Delhi-NCRPuneCOMPOSITIONFive-Star Deluxe & Five-StarFour-Star, Three-Star & Two-StarFive-Star Deluxe , Five-Star & Four-StarThree-Star & Two-StarFive-Star Deluxe & Five-StarFour-Star & Three-StarFive-Star Deluxe, Five- Star & Four - StarThree-Star & Two-StarFive-Star Deluxe & Five-StarFour-Star & Three-StarTwo-Star & One-StarFive-Star Deluxe, Five-Star & Four-StarThree-Star & Two-StarFive-Star Deluxe, Five-Star & Four-StarThree-Star & Two-StarNumber of Responses718821815718123641911520January62,457,967,268,286,080,776,171,666,173,277,364,159,860,166,4February 75,26373,37087,379,677,571,170,576,775,484,670,273,866,3March62,653,563,863,480,972,367,460,563,270,26973,560,464,158,2April77,46271,970,578,26674,962,977,176,565,785,458,370,965,9May68,761,361,365,262,856,274,862,270,771,86671,65167,670,5June 70,258,266,870,957,542,174,257,769,17265,471,246,165,975,5July70,355,56974,647,342,171,658,367,970,86976,555,365,366,5August62,552,863,169,656,24471,158,867,169,969,37256,559,964,7September71,255,465,66858,149,674,463,766,168,865,481,359,461,963,1October64,550,760,859,259,255,866,458,460,667,265,47463,759,263,3November78,162,97064,479,774,776,171,468,671,766,487,468,669,863December6249,956,663,672,878,263,671,246,759,463,756,656,345,662,5Average Daily OccupancyBanqaloreChennaiGoaKolkataMumbaiNew Delhi-NCRPuneCOMPOSITIONFive-Star Deluxe & Five-StarFour-Star, Three-Star & Two-StarFive-Star Deluxe, Five-Star & Four-StarThree-Star & Two-StarFive-Star Deluxe & Five-StarFour-Star & Three-StarFive-Star Deluxe, Five- Star & Four - StarThree-Star & Two-StarFive-Star Deluxe & Five-StarFour-Star & Three-StarTwo-Star & One-StarFive-Star Deluxe, Five-Star & Four-StarThree-Star & Two-StarFive-Star Deluxe, Five-Star & Four-StarThree-Star & Two-StarNumber of Responses7188207137151038421013521Monday73,048,067,567,271,462,268,964,868,165,367,472,567,268,454,4Tuesday71,753,160,666,868,161,574,36869,670,669,375,466,275,455,9Wednesday73,557,273,868,968,964,273,464,772,873,170,974,267,772,858,6Thursday61,856,368,368,171,365,971,361,967,872,370,875,365,46354,9Friday47,652,159,864,382,171,36351,160,765,269,669,755,95260,9Saturday44,845,757,253,884,768,456,745,856,954,462,859,950,340,658,1Sunday57,546,559,355,576,156,95546,25250,956,859.7 46.04448

BangaloreChennaiGoaKolkataMumbaiNew Delhi-NCRPuneCOMPOSITIONFive-Star Deluxe & Five-StarThree-Five-Star Deluxe, Five-Star & Four-StarThree-Star & Two-StarFive-Star Deluxe & Five-StarFour-Star & Three-StarFive-Star Deluxe, Five- Star & Four - StarThree-Star & Two-StarFive-Star Deluxe & Five-StarFour-Star & Three-StarTwo-Star & One-StarFive-Star Deluxe, Five-Star & Four-StarThree-Star & Two-StarFive-Star Deluxe, Five-Star & Four-StarThree-Star & Two-StarNumber of Responses8189209156171043441013522Chain CRS (Central Reservation System)2,41,66,14,69,22,115,80,412,31,80,71,71,90,81,3Direct Enquiry / Hotel Representative49,154,155,354,624,936,754,664,25551,761,241,450,265,460,6Global Distribution System (GDS)27,63,17,92,22,50,84,80,3721,38,219,23,2Hotel / Chain Website4,29,84,15,75,49,24,45,36,37,25,17,53,28,27,6Travel Agent & Tour Operator8,513,98,714,148,338,36,814,34,615,91520,6183,27,2Other Online Reservation Systems2,92,712,451,11,895,76,92,70,55,98,452,6Other Websites2,67,92,13,63,16,53,94,22,466,44,82,44,23,6Other2,86,93,610,35,54,60,75,75,412,69,91015414Total100100100100100100100100100100100100100100100

ChennaiGoaKolkataMumbaiNew DeIhiPune

Market Segmentation %COMPOSITIONLess Than 50 Rooms50 to 150 RoomsMore Than 150 RoomsChain AffiliatedIndependentNumber of Responses4292553988635Airline Crew1,01,89,55,40,9Business Traveller - Domestic39,533,922,928,837,7Business Traveller - Foreign812,62218,69,2Complimentary Rooms1,621,51,61,7Domestic - Tourists / Leisure FIT21,814,97,112,619,4Foreign - Tourists / Leisure FIT6,98,89,510,17,4Meeting Participants (Less than 100 Attendees)3,144,93,13,6Meeting Participants (Over 100 Attendees)5,879,96,46,4Tour Groups - Domestic6,65,74,13,86,5Tour Groups - Foreign4,16,54,96,14,8Other2,22,93,83,62,4Total100100100100100

% , COMPOSITIONLess Than 50 Rooms50 to 150 RoomsMore Than 150 RoomsChain AffiliatedIndependentNumber of Responses51031943126746Domestic Guests78,469,849,357,478,3Foreign Guests21,630,250,742,621,7Total100100100100100Total business56,859,668,862,456,3Total leisure43,240,431,237,743,7Total100100100100100Avg. Stay of Foreign Guests (Days)3,144,12,13,1Avg. Stay of Domestic Guests (Days)2,73,12,32,32,9Avg. Stay of Business Guests (Days) 2,73,12,33,33,6Avg. Stay of Leisure Guests (Days)2,62,32,52,32,5Percentage of Repeat Guests48,342,538,131,747,6

% , ()

COMPOSITIONLess Than 50 Rooms50 to 150 RoomsMore Than 150 RoomsChain AffiliatedIndependentNumber of Responses2071743676341ASEAN*5,05,93,44,65,4Australia3,93,233,23,6Canada4,132,92,83,7Caribbean0,60,50,70,30,6China4,23,92,62,34,3France6,36,64,75,66,4Germany6,477,56,76,8Japan4,44,74,65,34,4Middle East3,63,62,12,63,7Other european99,479,18,9Russia2,53,44,53,43,0SAARC **7,555,44,16,8South Africa2,62,31,31,72,5UK14,112,518,612,214,2USA11,812,914,316,411,6Other14,216,117,719,714,3Total100100100100100* ASEAN: Association of South East Asian Nations ** SAARC: South Asian Association for Regional Co-operation - India, Pakistan, Bangladesh, Sri Lanka, Nepal, Bhutan,Maldives

COMPOSITIONLess Than 50 Rooms50 to 150 RoomsMore Than 150 RoomsChain AffiliatedIndependentNumber of Responses44530040100685January63,564,368,762,564,3February61,566,97568,763,6March57,26063,261,158,2April59,664,170,765,461,4May62,862,561,161,862,7June59,257,960,157,958,9July55,157,559,358,955,9August55,758,661,159,556,7September55,158,364,358,756,5October60,859,763,159,560,6November64,66874,965,566,1December64,562,457,954,964,6

COMPOSITIONLess Than 50 Rooms50 to 150 RoomsMore Than 150 RoomsChain AffiliatedIndependentNumber of Responses4192713989640Monday55,558,066,161,956,3Tuesday57,260,167,462,758,3Wednesday58,662,369,76559,9Thursday58,461,566,66259,7Friday60,160,663,262,860,1Saturday57,25759,658,457,1Sunday49,350,258,153,649,6

COMPOSITIONLess Than 50 Rooms50 to 150 RoomsMore Than 150 RoomsChain AffiliatedIndependentNumber of Responses4723004197716Chain CRS (Central Reservation System)3,14,07,68,83,0Direct Enquiry / Hotel Representative54,852,740,847,954Global Distribution System (GDS)0,72105,81,1Hotel / Chain Website6,45,35,766Travel Agent & Tour Operator20,121,521,818,321,0Other Online Reservation Systems2,13,95,86,42,5Other Websites44,332,74,2Other8,86,45,24,38,2Total100100100100100