click to add text © 2010 ibm corporation globally integrated enterprise learning solutions

© 2010 IBM Corporation

Globally Integrated Enterprise

Learning Solutions

© 2010 IBM Corporation IBM Confidential 20102


Introduction

About Technology-Based Training (TBT)

Learning Solutions and Services: An Overview

eLearning components and Optimization

Model

Some examples of eLearning

Development Tools

Case Studies

Agenda



Online Learning comprises the delivery of education and training, and the support of the learner, remotely, using a computer network.

An Online Learning system might deliver training material that can be downloaded over the Internet or any internal network.

What is ‘Online Learning’ or ‘eLearning?’

About Technology-Based Training (TBT)/eLearning



We are a 270+ strong team, a core part of the Global

Application Services Learning network of over 600+ learning professionals

We present well-aligned processes and an established delivery model with US, EMEA and AP Learning teams

Our team is presently distributed across seven delivery locations in India

GD Resource Pool

Project Managers Instructional Designers Content Developers Information Developers Courseware Engineers &

Learning Technologists Quality Assurance Media Specialists Accessibility Developers

About Us



Enterprise Learning Strategy Governance Alignment with business goals Standardization

Management/Workforce Development Services

Call Center Training T3 and End User Training

Content Standardization

LMS/LCMS Implementation LMS Administration Training Administration

Learning Healthcheck Learning Process Reengineering Learning Effectiveness Measurement

Learning Collaboration Application Training ERP Training CRM Training

Custom eLearning Knowledge-Based Development Information Development

Outsourced delivery model combining people, process, and technology transformation

Interlocks learning delivery with a client's business needs via:

– Strategic governance model– Transformation of admin processes– Design and development capabilities– Tools and application infrastructures

Learning Solutions and Services

Learning Development Tools and Technology

Learning Strategy

Learning Delivery

Learning Content Development

Learning Technology Consulting

Learning Business Transformation

Outsourcing



Email Sametime

Team Site

Daily CallsWeekly calls/

Weekly Status Report

Issue Tracker

Communication Model

Members Involved

Description

Between any member of the project

Any communication regarding the project

Members Involved

Description

All members of the project

Used to post deliverables, project plans,

schedules, document related to inputs

to ILT Templates, Standards,

Writers,QA,ILTs and WBTs

Members Involved

Description

Offshore IDs and Onsite IDs

Issues regarding - Schedule , quality, Content

clarification, Risks, Others

Members Involved

Description

Offshore team India Training Manager,Onsite Team and Denmark Training Manager/ Management

Sent once a week and contains:Open issues, Hours clocked, Deliverables planned for the coming week, Deliverables sent for the closing week, Status of Deliverables

Members Involved

Description

Any member of the project

Updated as and when required for any content related issues faced by the development team during the development phase. The Denmark training team refers to this issue tracker and sends responses. This also keeps a tab on the Resolution of issues raised.



Module Flow

eLearning Components

Primary InputPowerPoint deck

ContentText, Images, Animations

VoiceoverEffective supplement to text

InteractivityQuestions, Hot-spots, Pop ups, ContentBranches, Reveals etc

Primary InputPowerPoint deck

ContentText, Images, Animations

VoiceoverEffective supplement to text

InteractivityQuestions, Hot-spots, Pop ups, ContentBranches, Reveals etc

eLearning Content

IBM Authoring toolsContent ProducerSimulation Producer

Used for …Authoring, PackagingPublishing

SCORM 1.2 compliantLMS Platform compatible

IBM Authoring toolsContent ProducerSimulation Producer

Used for …Authoring, PackagingPublishing

SCORM 1.2 compliantLMS Platform compatible

Tools

IntroductionModule

ObjectivesProcess

FlowContentScreens

ExampleScenario Practice Checkpoint

QuestionsSummary /

Benefit



eLearning Optimization Model (to determine the eLearning Blend)

INTERACTION

Individuals interact with programmed mediaIncludes tutorials, drill and practice, simulations, single-player role-play ‘serious games’ delivered

INFORMATION

Access to information as reference and support materialsWeb pages, Podcasts, web lectures, .pdf, EPSS/context-sensitive help Web 2.0 – Federated ‘Google’ search, leverage content from Wikis, Blogs, Podcasts, YouTube

IN-PERSON

In person interaction with others in same place, same timeFace-to-face classes, seminars, mentoring, coaching

IMMERSION

Immersion with others via 3D presence 3D Platforms & Web - Involves interacting with others live, real-time via personal avatars in virtual social worlds and multi-player role play ‘serious games;’ immersive telepresence via high definition video teleconferencing

COLLABORATION

Collaborate with others anytime via network technologyVirtual classes, e-meetings, videoconferencing

Web 2.0 – Co-create content and share expertise via Blogs, Wikis, team collaboration spaces, Jams, expertise location tied to instant messaging and presence awareness



Authoring Systems

Learning Management

Systems

Learning Portals

& e-Workplace Strategy

Mobile and

Pervasive

Reference Materials

&Performance

Support

Self-study & Web based solutions

Live Collaborative Virtual Classroom

Expertise Location

Classroom Conferences

SeminarsBriefings

Learning Objects and International

Standards

HR integration

Our vision of learning goes beyond the traditional classroom and embraces new technology and new forms of learning ..

In the future, learners will be empowered to shape their own learning experiences—just in time, at any place, using a wide variety of media.



Some Examples of eLearning – Example1 – IBM, GSA

Menu and navigation tools enable the learner to find exactly what he needs.

A guide provides useful comments, tips and feedback.



ASSIMA

RWD Info Pak

RWD uPerform

Oracle User Productivity Kit (UPK)

Adobe AIR

Adobe Dreamweaver

Adobe Flash

Adobe Photoshop

Adobe Presenter

Authorware

Camtasia

Adobe Captivate

Lectora

Toolbook Instructor

Adobe Framemaker

Adobe RoboHelp

Epic Editor

Teamsite

IBM Content Producer

IBM Simulation Producer

eLearning and Simulation Development Tool Kits

IBM Tools Third-Party Tools ERP Learning Tools



CONTENT PRODUCER WYSIWYG Authoring

Easily Create Your Custom Templates

Share Content

Learning Management Integration

An e-learning courseware authoring

environment that replaces the

tedious task of handcrafting

courseware.

Provides the ability to develop robust,

web-based courseware – either as a

team or individually, using a

workflow, templates-based

methodology

Offers a streamlined, drag-and-drop

interface

SIMULATION PRODUCER

Allows to capture a user's interactions with an application - mouse clicks, keyboard inputs, and pull-down menus.

It extends this function by making the images and events interactive

It is a cost-effective way to produce quality application education and training materials.

Developers can preview the simulation and see how it will appear to the student when played from within a web browser.

IBM Basic eLearning and Simulation Tools



Leveraging Web 2.0 for Learning Needs



GD eLearning Project – City of Bradford, UK

BUSINESS CHALLENGE

The council was using different systems, which were replaced by SAP and needed to train the employees on the new system and processes, given a limited budget.

The company workforce is very diverse, and multi-ethnic and an ageing workforce, with basic PC skills and basic English language skills.

This company had a preference for classroom training as e-learning is unknown and faced some resistance. For many employees, this was their first e-learning experience.

SOLUTION

12 hours of e-learning on ERP Finance and Self-Service as part of the overall training solution

e-learning courses are compliant with industry standards (SCORM 2004) and are suitable for replication on a CD-ROM or delivery via a Web Server or Learning Management System as online courses or download-and-play

A Learning and Support website was developed on which the e-learning was hosted

BENEFITS

Considerable cost savings in deploying the training when compared with classroom delivery



COMPANY PROFILE With over 6 million customers and more than 3,000 employees, this company offers a range of

mobile, fixed line and international network services

ISSUE To provide training to new recruits in its Contact Centers and Service Centers—front-line employees

providing support and services to customers at the point of contact.

SOLUTION The course design of the programs at the Academy is modeled after an integrated or blended

learning approach to meet business requirements. Modules are structured to utilize state-of-the-art technologies in learning delivery

Delivered best-in-class eLearning solution for new recruits in a short time to meet needs of widely distributed employee force and budget restrictions. The solution was web-based training using scenarios of real-world situations designed to instill best practices in customer service.

BENEFITS Projected payback in 17 months or less; helped reduce training costs; rapid learning specific to

allotted time frame; skills transfer and licensing of IBM Learning Solutions software helped enable customer to develop new modules in-house, saving cost of external IT support.

DEVELOPMENT TOOLS IBM Knowledge Producer, IBM Simulation Producer

CLIENT FEEDBACK

"This (course) is very good, especially for new users as they can familiarize (themselves) with the system.“

AWARD

The Learning Development team was awarded the BRANDON HALL Excellence award for its e-learning implementation, titled “Customer Service Tools of Trade Simulator”.

Maxis Telecom



COMPANY PROFILE

AT&T is a leader in telecommunication services

ISSUE

AT&T wanted to derive more efficiency from their learning team. They were looking for an enterprise partner with a similar structure and experience in designing and managing learning for large global organization.

SOLUTION

An end-to-end “blended” learning outsourcing arrangement, including the following functions: Strategy, Planning, Instructional Design, Content Aggregation, Content Development, Instructor Led Delivery, Training Administration, Help Desk, and Learning Application Support

A Learning Management System providing administrative and delivery management for all forms of learning—classroom, labs, self study, virtual classes, and blended learning

BENEFITS

Cost Savings: Guaranteed cost reduction with savings starting on day one. Conversion of majority of fixed costs to variable cost

Operational Efficiency: Real, measurable service level agreements

Strategic Transformation: Management time freed up to focus on strategy; Ability to leverage IBM thought leadership and research; Access to IBM Research – Institute for Advanced Learning; Improved ability to position learning as a means to drive organizational performance

DEVELOPMENT TOOLS

IBM Content Producer, IBM Simulation Producer, Adobe Flash & Adobe Captivate

CLIENT FEEDBACK

"Let me take this opportunity to say how much we appreciate IBM’s willingness to get up-to-speed on Training Plans–We have seen drastic improvement!! I know this is because of a lot of effort and willingness on your team’s part to get us what we want. In fact, we received a TP, today, that was approved “as is” with no changes. Way to go!!!!”

AT&T – Learning Outsourcing

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