co-designing digital museum communication an exploration of digital museum communication as it...

Download  Co-Designing Digital Museum Communication An exploration of digital museum communication as it emerges

Post on 25-May-2020

0 views

Category:

Documents

0 download

Embed Size (px)

TRANSCRIPT

  • Roskilde University

    Co-designing digital museum communication an exploration of digital museum communication as it emerges in collaborative design interaction between museum staff and digital designers Olesen, Anne Rørbæk

    Publication date: 2015

    Document Version Publisher's PDF, also known as Version of record

    Citation for published version (APA): Olesen, A. R. (2015). Co-designing digital museum communication: an exploration of digital museum communication as it emerges in collaborative design interaction between museum staff and digital designers. Roskilde Universitet.

    General rights Copyright and moral rights for the publications made accessible in the public portal are retained by the authors and/or other copyright owners and it is a condition of accessing publications that users recognise and abide by the legal requirements associated with these rights.

    • Users may download and print one copy of any publication from the public portal for the purpose of private study or research. • You may not further distribute the material or use it for any profit-making activity or commercial gain. • You may freely distribute the URL identifying the publication in the public portal.

    Take down policy If you believe that this document breaches copyright please contact rucforsk@ruc.dk providing details, and we will remove access to the work immediately and investigate your claim.

    Download date: 27. May. 2020

  • AN EXPLORATION OF DIGITAL MUSEUM COMMUNICATION AS IT EMERGES IN COLLABORATIVE DESIGN INTERACTION BETWEEN

    MUSEUM STAFF AND DIGITAL DESIGNERS

  • Co-Designing Digital Museum Communication An exploration of digital museum communication as it emerges in collaborative design interaction between museum staff and digital designers Anne Rørbæk Olesen PhD thesis Supervisor: Kim Christian Schrøder, Roskilde University Co-supervisor: Stine Willum Adrian, Aalborg University DREAM (Danish Research Centre on Education and Advanced Media Materials) / Roskilde University Submitted to the Doctoral School of Communication, Business and Information Technologies, Roskilde University, March 2015 Cover photo: Shutterstock

  • OVERVIEW OF CONTENTS List of figures.......................................................................................................8

    Preface...............................................................................................................10

    Abstract.............................................................................................................12

    Abstract in Danish.............................................................................................14

    1. Introduction..................................................................................................16

    2. Literature and theory....................................................................................23

    3. Methods.........................................................................................................68

    4. Analysis part 1: Involving designers & understanding digital museum communication.................................................................................110

    5. Analysis part 2: Negotiating & co-designing digital museum communication.................................................................................154

    6. Conclusion...................................................................................................210

    References.......................................................................................................218

    List of appendices............................................................................................237

    Appendix 1: List of participants......................................................................238

    Appendix 2: Simple data overview..................................................................241

  • CONTENTS

    LIST OF FIGURES ................................................................................................................................................... 8

    PREFACE ................................................................................................................................................................. 10

    ABSTRACT ............................................................................................................................................................. 12

    ABSTRACT IN DANISH ....................................................................................................................................... 14

    1. INTRODUCTION .............................................................................................................................................. 16

    1.1. DIGITAL MUSEUM COMMUNICATION: DISAPPOINTING OR DISTURBING? ....................... 17

    1.2. MOVING BEHIND THE DIGITAL: MOTIVATION AND RESEARCH QUESTIONS .................. 18

    1.3. PRACTICE, METHODS AND THEORY: APPROACHES AND CONTRIBUTIONS ..................... 20

    1.4. STRUCTURE OF THE THESIS .............................................................................................................. 22

    2. LITERATURE AND THEORY ......................................................................................................................... 23

    2.1. TECHNOLOGY AND MUSEUMS .......................................................................................................... 24

    2.1.1. Conceptualisations of technology outside the museum field ................................................................ 25

    2.1.2. Conceptualisations of digital technology in the museum literature and cultural policy discourse ....... 30

    2.1.3. Positioning within museum studies ...................................................................................................... 35

    2.2. COLLABORATIVE DESIGN AND MUSEUMS .................................................................................... 37

    2.2.1. Defining collaborative design ............................................................................................................... 37

    2.2.2. Collaborative design in a museum context .......................................................................................... 39

    2.2.3. External collaborators in digital projects: Three main foci in the literature ........................................ 40

    2.2.4. Internal exhibition negotiation & co-design across boundaries: Three lenses for exploring

    heterogeneity .................................................................................................................................................. 46

    2.3. BROADER POSITIONING & RELEVANT THEORETICAL CONCEPTS ....................................... 53

    2.3.1. A symbolic interactionist approach to STS .......................................................................................... 53

    2.3.2. The theoretical underpinnings of situational analysis: A cake with three layers .................................. 55

    2.3.3. Methodological implications for exploring involvement, understanding, negotiation and co-design . 58

    2.3.4. Focusing on emergence: Adding temporal complexity to the cake ...................................................... 59

    2.4. SUMMARY ................................................................................................................................................. 67

    3. METHODS .......................................................................................................................................................... 68

    3.1 ESTABLISHING A MIND-SET & THE CASES STUDIED .................................................................... 69

    3.1.1. An exploratory, ethnographic & processual mind-set .......................................................................... 69

    3.1.2. Introducing the cases ............................................................................................................................ 71

    3.1.3. Selecting the cases ................................................................................................................................ 76

    3.2. GENERATING THE DATA ...................................................................................................................... 79

    3.2.1. Constructing the fields and the focus of study ...................................................................................... 79

    3.2.2. Methods for generating data ................................................................................................................ 80

    3.3. ANALYSING THE DATA ......................................................................................................................... 85

    3.3.1 Possibilities and pitfalls of using visual mapping techniques ................................................................. 86

    3.3.2. The visual mapping techniques of situational analysis ......................................................................... 88

    3.3.3. Adapting situational analysis: Expansions made by a process explorer ............................................... 89