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® pyright 2008 Adobe Systems Incorporated. All rights reserved. Bobby Caudill Solution Architect, Global Government August 2008 Adobe Solutions for Government Information Assurance to Protect PII for Employees and Veteran

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Page 1: ® Copyright 2008 Adobe Systems Incorporated. All rights reserved. Bobby Caudill Solution Architect, Global Government August 2008 Adobe Solutions for Government

®

Copyright 2008 Adobe Systems Incorporated. All rights reserved.

Bobby Caudill

Solution Architect, Global Government

August 2008

Adobe Solutions for GovernmentInformation Assurance to Protect PII for Employees and Veteran

Page 2: ® Copyright 2008 Adobe Systems Incorporated. All rights reserved. Bobby Caudill Solution Architect, Global Government August 2008 Adobe Solutions for Government

®

Copyright 2008 Adobe Systems Incorporated. All rights reserved.

Personally Identifiable Information

Page 3: ® Copyright 2008 Adobe Systems Incorporated. All rights reserved. Bobby Caudill Solution Architect, Global Government August 2008 Adobe Solutions for Government

®

Copyright 2008 Adobe Systems Incorporated. All rights reserved.

Federal Laws

Privacy Act of 2005

Information Protection and Security Act

Identity Theft Prevention Act of 2005

Online Privacy Protection Act of 2005

Consumer Privacy Protection Act of 2005

Anti-phishing Act of 2005

Social Security Number Protection Act of 2005

Wireless 411 Privacy Act

US 'Safe Harbor' Rules (EU Harmonisation)

Title 18 of the United States Code, section 1028d(7)

Page 4: ® Copyright 2008 Adobe Systems Incorporated. All rights reserved. Bobby Caudill Solution Architect, Global Government August 2008 Adobe Solutions for Government

®

Copyright 2008 Adobe Systems Incorporated. All rights reserved.

OMB M-06-16

Protection of Sensitive Agency Information

1. Encrypt all data on mobile computers/devices which carry agency data unless the data is determined to be non-sensitive, in writing, by your Deputy Secretary or an individual he/she may designate in writing;

2. Allow remote access only with two-factor authentication where one of the factors is provided by a device separate from the computer gaining access;

3. Use a “time-out” function for remote access and mobile devices requiring user re-authentication after 30 minutes inactivity; and

4. Log all computer-readable data extracts from databases holding sensitive information and verify each extract including sensitive data has been erased within 90 days or its use is still required.

Page 5: ® Copyright 2008 Adobe Systems Incorporated. All rights reserved. Bobby Caudill Solution Architect, Global Government August 2008 Adobe Solutions for Government

®

Copyright 2008 Adobe Systems Incorporated. All rights reserved.

GAO-08-343

Protection of Sensitive Agency Information Encrypt all data on mobile computers/devices which carry agency data unless

the data is determined to be non-sensitive, in writing, by your Deputy Secretary or an individual he/she may designate in writing

22 agencies had developed policies Allow remote access only with two-factor authentication where one of the

factors is provided by a device separate from the computer gaining access

14 agencies had developed policies Use a “time-out” function for remote access and mobile devices requiring

user re-authentication after 30 minutes inactivity

15 agencies had developed policies Log all computer-readable data extracts from databases holding sensitive

information and verify each extract including sensitive data has been erased within 90 days or its use is still required

11 agencies had developed policies

Page 6: ® Copyright 2008 Adobe Systems Incorporated. All rights reserved. Bobby Caudill Solution Architect, Global Government August 2008 Adobe Solutions for Government

®

Copyright 2008 Adobe Systems Incorporated. All rights reserved.

Engagement

en·gage to induce to participate

Page 7: ® Copyright 2008 Adobe Systems Incorporated. All rights reserved. Bobby Caudill Solution Architect, Global Government August 2008 Adobe Solutions for Government

®

Copyright 2008 Adobe Systems Incorporated. All rights reserved.

The Engagement Challenges

Ease of use

Trust

Outdated

Mismatched expectations

Effective follow up

Speed of change

7

Page 8: ® Copyright 2008 Adobe Systems Incorporated. All rights reserved. Bobby Caudill Solution Architect, Global Government August 2008 Adobe Solutions for Government

®

Copyright 2008 Adobe Systems Incorporated. All rights reserved.

The Engagement Gap

Citizens

SuppliersOther

Agencies

ERP

CRM

HRM

Financial

LOB

Core Applications

Self-Enrollment

Tax Filing

Emergency Response

Citizen Portals

Permits & Licenses

Grants

Page 9: ® Copyright 2008 Adobe Systems Incorporated. All rights reserved. Bobby Caudill Solution Architect, Global Government August 2008 Adobe Solutions for Government

®

Copyright 2008 Adobe Systems Incorporated. All rights reserved.

Engagement Building Blocks

Collaboration & Training

Dynamic Document GenGuided Experiences

Secure Info Sharing

Rich Internet Apps

Intuitive Data Capture

Adobe Reader®

Adobe Flash®

HTMLAdobe AIR™

Page 10: ® Copyright 2008 Adobe Systems Incorporated. All rights reserved. Bobby Caudill Solution Architect, Global Government August 2008 Adobe Solutions for Government

®

Copyright 2008 Adobe Systems Incorporated. All rights reserved.

Adobe client software is deployed globally, today.

900 millionPCs and devices

Cross PlatformHardware / Browser

Page 11: ® Copyright 2008 Adobe Systems Incorporated. All rights reserved. Bobby Caudill Solution Architect, Global Government August 2008 Adobe Solutions for Government

®

Copyright 2008 Adobe Systems Incorporated. All rights reserved.

Engagement Building Blocks

Collaboration & Training

Dynamic Document GenGuided Experiences

Secure Info Sharing

Rich Internet Apps

Intuitive Data Capture

Adobe Reader®

Adobe Flash®

HTMLAdobe AIR™

Intuitive Data Capture

Page 12: ® Copyright 2008 Adobe Systems Incorporated. All rights reserved. Bobby Caudill Solution Architect, Global Government August 2008 Adobe Solutions for Government

®

Copyright 2008 Adobe Systems Incorporated. All rights reserved.

Store, Process

Pre-populate

Document Routing

Rights management

XML

Form Fragments

Print & Fill

Print & Read

Dynamic Collection

Data Capture

Guided Experiences

Fill & Print

Text Fields

Fill, Sign, Submit

Typed Fields

Validations

2D bar codes

Digital Signatures

5431 2

Interactive eForm

Dynamic eForm

Paper Form

Basic eForm

Form Guide

Data Capture: Spectrum

Intelligence

Page 13: ® Copyright 2008 Adobe Systems Incorporated. All rights reserved. Bobby Caudill Solution Architect, Global Government August 2008 Adobe Solutions for Government

®

Copyright 2008 Adobe Systems Incorporated. All rights reserved.

PDF – It’s more than a pretty picture

CRM

ERP

Digital IDs

Digital to Paper

Page 14: ® Copyright 2008 Adobe Systems Incorporated. All rights reserved. Bobby Caudill Solution Architect, Global Government August 2008 Adobe Solutions for Government

®

Copyright 2008 Adobe Systems Incorporated. All rights reserved. 14

LiveCycle Reader Extensions - How it works

Page 15: ® Copyright 2008 Adobe Systems Incorporated. All rights reserved. Bobby Caudill Solution Architect, Global Government August 2008 Adobe Solutions for Government

®

Copyright 2008 Adobe Systems Incorporated. All rights reserved.

Engagement Building Blocks

Collaboration & Training

Dynamic Document GenGuided Experiences

Secure Info Sharing

Rich Internet Apps

Intuitive Data Capture

Adobe Reader®

Adobe Flash®

HTMLAdobe AIR™

Secure Info Sharing

Page 16: ® Copyright 2008 Adobe Systems Incorporated. All rights reserved. Bobby Caudill Solution Architect, Global Government August 2008 Adobe Solutions for Government

®

Copyright 2008 Adobe Systems Incorporated. All rights reserved. 16

Freedom of Information Act – Redaction

Redact at an XML level

Redact in batch using “patterns”

Page 17: ® Copyright 2008 Adobe Systems Incorporated. All rights reserved. Bobby Caudill Solution Architect, Global Government August 2008 Adobe Solutions for Government

®

Copyright 2008 Adobe Systems Incorporated. All rights reserved.

The Last Line of Defense

Managed Environment(CMS, ERP)

Network Perimeter

Page 18: ® Copyright 2008 Adobe Systems Incorporated. All rights reserved. Bobby Caudill Solution Architect, Global Government August 2008 Adobe Solutions for Government

®

Copyright 2008 Adobe Systems Incorporated. All rights reserved.

Document Security

Dynamic Control Persistent

Protection

Authentic Documents

Verifiable Transactions

Acceptable Approvals

Legally Binding Agreements

Rights Management

Certification DecisionAccountability

Risks Confidentiality and Control Reliability Repudiation

Information

Integrated Risk Mitigation

Page 19: ® Copyright 2008 Adobe Systems Incorporated. All rights reserved. Bobby Caudill Solution Architect, Global Government August 2008 Adobe Solutions for Government

®

Copyright 2008 Adobe Systems Incorporated. All rights reserved.

Engagement Building Blocks

Collaboration & Training

Dynamic Document GenGuided Experiences

Secure Info Sharing

Rich Internet Apps

Intuitive Data Capture

Adobe Reader®

Adobe Flash®

HTMLAdobe AIR™

Collaboration & Training

Page 20: ® Copyright 2008 Adobe Systems Incorporated. All rights reserved. Bobby Caudill Solution Architect, Global Government August 2008 Adobe Solutions for Government

®

Copyright 2008 Adobe Systems Incorporated. All rights reserved.

Blended Solutions

To One (Asynchronous)

eLearning On-Demand Presentations Public Service

Announcements

Together (Synchronous)

Web Conference Tele-work Virtual Classroom

Collaborate, Present and Train Online – Live and On-Demand

To One (Asynchronous)

eLearning On-Demand Presentations Public Service

Announcements

Together (Synchronous)

Web Conference Tele-work Virtual Classroom

Blended Solutions Maximize Productivity

Page 21: ® Copyright 2008 Adobe Systems Incorporated. All rights reserved. Bobby Caudill Solution Architect, Global Government August 2008 Adobe Solutions for Government

®

Copyright 2008 Adobe Systems Incorporated. All rights reserved.

Bringing It all Together

Synchronous Collaboration

Asynchronous Collaboration

Shared Desktop Information Visualization Presence & Awareness Shared Reviews

Personalized Experiences

Familiar Metaphor Online/Offline Reader Enabled Geospatially Enabled

Rights Management Certified Documents Accountable Decisions Doc Generation Process Automation

Collaborationand Training

Intuitive Data Capture

Secure Information Sharing

+ + = Synergy

Page 22: ® Copyright 2008 Adobe Systems Incorporated. All rights reserved. Bobby Caudill Solution Architect, Global Government August 2008 Adobe Solutions for Government

®

Copyright 2008 Adobe Systems Incorporated. All rights reserved. 22

DEMONSTRATION

Page 23: ® Copyright 2008 Adobe Systems Incorporated. All rights reserved. Bobby Caudill Solution Architect, Global Government August 2008 Adobe Solutions for Government

®

Copyright 2008 Adobe Systems Incorporated. All rights reserved.