© copyright 2013 tone software corporation presented by: powered with: reliatel capability quick...

© Copyright 2013 TONE SOFTWARE CORPORATION

Presented by: Powered with:

ReliaTel Capability Quick Reference

2013


Þ ReliaTel Management Capabilities - At-A-Glance

Þ Fault Management

Þ Alarms & Knowledgebase

Þ Alarm Customization

Þ Remote Access

Þ Audit Trail Notification and

Escalation

Þ Real-Time Dashboards

Þ Alarm and Performance Dashboards

Þ Operations-centric Activity

Þ Device-centric Activity

Þ Historical Trends

Þ Performance Management

Þ Trend Analysis

Þ Capacity Analysis

Þ CDRs

Þ Trend Real-Time Metrics

Þ Automation

Þ Automate Routine Tasks

Þ Automate Maintenance Procedures

Þ Faults Trigger Action

Þ Advanced Performance

Analysis

Þ Customizable Reporting

Þ Alarm Trends and History

Þ Performance Metrics

Þ CDR and Real-Time QoS

Þ Traffic Utilization and Capacity

Þ VoIP QoS Analysis

Þ Real-Time VoIP RTP and RTCP

Analysis

Þ QoS Dashboards

Þ QoS Thresholds

Þ QoS Performance

Integration with Business Processes

Trouble Ticketing Help Desk 3rd Party Systems


Þ ReliaTel – Resources and Metrics Monitored by Platform

Þ Avaya Aura

Þ RTCP VoIP QoS Metrics

Þ Call Detail Records

Þ Component Availability

Þ Component Reliability

Þ DSP\System Resources

Þ Component Connectivity

Þ License Usage

Þ Trunk Traffic Usage and Capacity

Þ Nortel

Þ Passive VoIP QoS Metrics




Þ System Resources


Þ License Usage

Þ Trunk Traffic Usage & Capacity

Þ Cisco - Lync - Others

Þ Passive VoIP QoS Metrics




Þ System Resources


Þ License Usage

Þ Trunk Traffic Usage

& Capacity

Þ Networking Components



Þ Component Resources

Þ Link Status, Availability &

ReliabilityÞ Link Bandwidth

Usage and Errors

Þ Trunk Status and Usage

Þ SIP Trunk Status, Availability &

Reliability

Þ Environmentals

Þ Application Servers



Þ HW/SW Resources

Þ Application Events and Processes

Þ HW/SW Connectivity

Þ DB Status and Performance

Þ Application Specific

Performance

Þ Environmentals


Session Border Controllers UC Applications SIP HandsetsSoftPhonesIP PBX

Routers/Switches Softswitch

4

ReliaTel Fault Management – Device Metrics Monitored

Hardware Status/Avail.

SIP Trunk Status/Avail.

Device Status/Avail.

SIP Trunk VoIP QoS Degradations

PBX HW/SW Status/Avail.

Line Card Status/Avail.

Devices Avail.

System Resources

License/Traffic Usage

Hardware Status/ Avail.

System Resources

Links Status Avail./ Perf.

Trunk / Channel Avail. and Capacity


SW/OS Performance

System Resources

Application Events

DB Events


Link Status Avail./ Perf.

Traffic Usage

System Resources


Registration Status

Configuration


Registration Status

Configuration

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ReliaTel for Microsoft Lync – Metrics Monitored and Managed

Standard

Edition

Front End Back End A/V

Conferencing

Edge

Server

Mediation

Server

Archiving

Server

Director Monitoring

Server

Exchange

Hardware Faults

Network Interface Faults

Bandwidth Usage

Application Service Usage

Operating System Usage

VoIP QoS Thresholds

Server Performance

Network Interface Performance

Bandwidth Usage

Application Services Performance

Operating System Performance

P2P Voice Call Session Summary

P2P Media Type

P2P Response Codes

P2P Raw CDRs

Conference Call Session Summary

Conference Response Codes

Conference Call Raw CDRs

Audio QoE Raw Records

Video QoE Raw Records

Þ Alarm ManagementÞ Real-Time Þ Dashboards

Þ Performance Management

Þ VoIP QoS Analysis

Aggregated Summaries

QoS Metric Histograms

Packet Loss

Jitter

Latency

Conversational MOS

Listening MOS

Burst and Gap

Degradation Factors

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