© ebsco the role of the subscription agent today & tomorrow margaret dunne ebsco information...

© EBSCO

The Role of the Subscription Agent

Today & Tomorrow

Margaret DunneEBSCO Information Services

© EBSCO

Topics to be covered

• The Information chain• The Supply chain and its characteristics• Serial supply ‘life cycle’• Business characteristics of the supply chain• Why agents/intermediaries exist• The changing landscape• ‘Agent’ Initiatives in the electronic environment• ‘The ‘big deal’• Who pays?• Meeting the needs of the community

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The information chain

• Author• Publisher• Subscription Agent• Library• Reader

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Author

Reader

? Publisher

? Subscription agent

? Library

The ‘Open Access’ publishing model suggests just this!

The information chain

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The supply chain

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The supply chain

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The supply chain – complexity

Authors?00,000

Publishers60,000+

Libraries?0,000

Readers?000,000

Titles280,000+

Online Titles14,000+

Organisations?,000

Select & Evaluate options

Catalogue records

Ensure delivered

Serials resource life cycle

Order & pay

Bibliographic changes

Missing issues/no service

Management

Information

Renewal criteria/decisi

on

The subscription

agent as intermediar

y

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© EBSCO

Provide Support

EvaluateMonitor

Administer

Provide Access

Acquire

Electronic resource life cycle

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Trial useTrial use

Assess need/budget

Assess need/budget

License terms

License terms OrderOrder

PayPayPricePrice

EvaluateEvaluate

Acquire


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IP AddressesIP Addresses

RegisterRegister

Proxy ServersProxy Servers

CatalogueCatalogue

Portals/Access lists


Campus authentication


URL maintenance

URL maintenance

Provide Access

Acquire


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ClaimingClaiming

User IDsUser IDs

Admin module information


Preferences (store)

Preferences (store)

Holdings listsHoldings lists

Access restrictions

Access restrictions

View rights for use

View rights for use

Administer

Provide Access

Acquire


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Provide SupportProblem logProblem log

Hardware needs

Hardware needs

Software needs

Software needs

Contact infoContact info

Troubleshoot/ triage


Administer

Provide Access

Acquire


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Provide Support

EvaluateMonitor

Problem logProblem log

Usage statsUsage stats

Downtime analysis

Downtime analysis

Review problemsReview

problems

User feedback

User feedback

Administer

Provide Access

Acquire


© EBSCO


ClaimingClaiming

User IDsUser IDs



Preferences (store)

Preferences (store)


Access restrictions

Access restrictions

View rights for use

View rights for use

Provide Support

EvaluateMonitor


Hardware needs

Hardware needs

Software needs

Software needs





Downtime analysis

Downtime analysis


problems

User feedback

User feedback

Administer

Trial useTrial use

Assess need/budget

Assess need/budget

License terms


PayPayPricePrice

EvaluateEvaluate IP AddressesIP Addresses

RegisterRegister


CatalogueCatalogue





URL maintenance

URL maintenance

Provide Access

Acquire

© EBSCO


ClaimingClaiming

User IDsUser IDs



Preferences (store)

Preferences (store)


Access restrictions

Access restrictions

View rights for use

View rights for use

Provide Support

EvaluateMonitor


Hardware needs

Hardware needs

Software needs

Software needs





Downtime analysis

Downtime analysis


problems

User feedback

User feedback

Administer

New processes introduced

Trial useTrial use

Assess need/budget

Assess need/budget

License terms


PayPayPricePrice

EvaluateEvaluate IP AddressesIP Addresses

RegisterRegister


CatalogueCatalogue





URL maintenance

URL maintenance

Acquire

Provide Access

© EBSCO


Provide Support

EvaluateMonitor

Title listsTitle lists

Administer

Provide AccessUsage statsUsage stats

Fulfillment reports

Fulfillment reports

Offer trialOffer trial

Marketing/ Sales

Marketing/ Sales

License terms

License terms

Order handling

Order handling

InvoicesInvoices

PricingPricing

Acquire

Hosting siteHosting site

IP AddressesIP Addresses



Metasearch/ Z39.50

Metasearch/ Z39.50

Durable URL Support

Durable URL Support

RegistrationRegistration

Subscription upgrades

Subscription upgrades

ClaimingClaiming

User IDsUser IDs

IP ChangesIP Changes

Title Lists for packages

Title Lists for packages

Enforce License terms

Enforce License terms

Title ChangesTitle Changes

Subscriptionproblems

Subscriptionproblems

Hardware problemsHardware problems

Software problemsSoftware problems

Customer Service

Customer Service

Technical Support

Technical Support

Publishers

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Business Characteristics of Serials Supply

Acquisition ManagementPayment

Multi Transactional & Low Margins & High Volume

•New Orders.•Transition.•Renewals.•Cancellations.•Customer Needs.•Publisher Needs.•Licensing.•Access.•Consolidation.

•Secure•In-Advance.•Prompt.•Methods.•Currency.•Invoicing.

•Claims.•Title/Frequency &•URL Changes.•Management Information.•Quality Assurance.•Archiving.•Authentication.•Usage Stats.

Awareness

•Alerting/SDI.•Catalogues.•Database.•Specimen Copies•Quotations•Inflation Forecasts

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Authors?00,000

Publishers60,000+

Libraries?0,000

Readers?000,000

Titles280,000+


Organisations?,000

So Why do ‘Agents’ Exist?

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Authors?00,000

Publishers60,000+

Libraries?0,000

Readers?000,000

Titles280,000+


Organisations?,000

So Why do ‘Agents’ Exist?

Agent

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So Why do ‘Agents’ Exist?Authors?00,000

Publishers60,000+

Libraries?0,000

Readers?000,000

Titles280,000+


Organisations?,000

Agent

Simplify

Add value

Representing thousands of libraries to the publishers

Representing thousands of publishers to the libraries

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Simplify & Add Value?• Economies of Scale

• Reduced Overheads through eased administration.• Rights Management• Currency Management

• Outsourcing/consolidation• Licensing & Authentication

• Awareness/Alerting• ILS Interfaces

• Abstract & Full-text Databases• Electronic Linking

• Industry Knowledge & Expertise

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Challenges……brought on by changes in the landscape

The changing role of Intermediaries in the electronic world

• Declining budgets• Price increases• New technology• eJournal Management• Linking & Open URL

• Access v Holdings• Outsourcing• ILS integration • Consortia• Distance learning

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‘Agent’ Initiatives in the Supply the Electronic Serials

Information

• Aggregation Services • Model Licenses

• Agents as negotiators• EDI & E-commerce

• ‘Software’ services & tools

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‘Traditional’ Text Aggregators

• Full text plus A&I– Potential one stop shop for user– Extra revenue stream for publisher

• Business model– Low entry cost for publishers– Aggregator does the work & takes risk– Recent volumes embargoed to protect

subscription revenue?– Library widen content base & electronic

availability

EBSCOhost ‘databases’, Ovid, ProQuest & Gale

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‘Contracted out’ Hosting Aggregators

• Hosts full text in place of publisher – Restricted to contracted publishers

• Business model- publisher outsourcing service– charge to publisher– Publisher retains subscription revenue

(existing model)

MetaPress, Extenza, Highwire & Ingenta

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Gateway & Hosting aggregators

• Point and hosts full text – Potential one stop shop for user

(headers/abstracts & full-text)– High usage– Avoids data ‘silos’

• Business model– Low /No charge to Agents customers– Publisher retains subscription revenue

(existing model)– Library widens content base &

electronic availability– Pay for view– Linking

EBSCOhost EJS & SwetsWise

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Model Licences

WWW.licensingmodels.com

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Agents as Negotiators

• NESLI (now replaced by non agent NESLi2)

• EBSCO & California State University (Journal Access Core Collection)

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EDI & E-commerce

• EDIFACT & X12– orders, claims, check-in, financial, & management

information.

• B2B business transactions – standards & protocols – integration with e-commerce platforms– ( Ariba and Commerce One etc).

• Pay per View

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Software services & tools

• Think of the ‘traditional’ role of the agent as an intermediary

• Apply that thinking to the electronic field

• Look to agent provide support in– License negotiation– Title management – A to Z listing– Link resolver services (Open URL)

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• Group purchasing brings the opportunity for economies of scale

• Electronic delivery can mean the sharing of resources

• Tendering improves the ‘transparency’ of the process– Providing the tender is framed ‘properly!’

Consortia purchasing:the tender process

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The emergence of ‘The Big Deal’

• ‘Bundling’ by publishers locking libraries into multi-year, no cancellation agreements

• Increasing proportion of library budget ‘ring-fenced’

• Increased availability of electronic content

• ‘Off the shelf’ (one size fits all) license• Role of agent?

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• (Some) libraries resistance to renewing TBD

• Fragmentation of bundles

• ‘Bespoke’ (tailored) license

• Role of agent?– Detailed invoices– ILS integration & information– Managing ‘bytes’ of information

‘The Big Deal’ (phase two)

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The ‘Big Deal’ ?

• “The University of… and other research libraries are holding out, convinced that the Big Deal serves only the big publishers. Many other university and college libraries are also investigating their options, recognising – as we all do – that the push to build an all-electronic collection can’t be undertaken at the risk of; 1)weakening that collection with titles we neither need or want, and 2) increasing our dependence on publishers who have already shown their determination to monopolise the information marketplace.”

• Kenneth Frazier – Director of libraries U of Wisconsin. D-Lib magazine March 2001

– http://www.dlib.org/dlib/march01/frazier/03frazier.html

• “…I was surprised to hear speaker after speaker declare that they thought that the ‘Big Deal’ was unsustainable and likely to go sooner rather than later

• Comment on the launce of the Ingenta Institute report “The Consortium Site Licence – is it a sustainable model?” September 2002

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Who pays?

• Agent (and all intermediaries) need resources to develop and deliver service(s).

• Traditionally the agent’s income derived from a combination of publisher discount and library ‘service’ charge.

• The changes we are witnessing are forcing a revision to this traditional model.

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• Cost to organisation of placing an order…

• Cost to organisation of raising/paying an invoice…

• The need for profit– To ensure stability– To invest in new service developments– To deliver quality service

Who pays?

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Publisher discounts

• The high value title– Sub price (say) £1000– Publisher discount to agent 10%– Income for agent £100

• The low value title– Sub price (say) £50– Publisher discount to agent (unlikely!) 10%– Income to agent £5

• The importance of the ‘mix’ of titles

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• Does it cost the agent (or the library for that matter) any less to process the ‘low value’ title?

• Result is that the high value titles subsidise the low value ones (or the departments that subscribe to the high value titles subsidise the departments that subscribe to the low value titles)

Publisher discounts

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• If a library decides to place such high value subscriptions direct with the publisher, then the subsidy is removed.

• The ‘mix’ is disturbed

• The consequence (in the long term) could be higher (agent) charges for libraries for the titles that remain via an agent.

Publisher discounts

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Alternative pricing models

• The need for transparency…and to be able to determine ‘value for money’

• Cost plus models– Where the discounted price has an agreed mark-up added

• Low/no discount– Where those titles that do not generate enough revenue

for the agent are marked up to an agreed level prior to terms being applied

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In a fragmented world of change

…as the complexity of the industry grows –

- the value the agent/infomediary brings to both the publisher and

the library grows

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Meeting the needs of the community

•single point of access for E-journals

•single authentication per user session

•linking to fulltext

•ensuring user can locate resource

•integration of EJournals, databases & library catalogue

•single intermediary library/publisher

•licensing

•‘customisable’ access profiles - flexibility

•library ‘branding’

•publication information

•ATHENS

•usage statistics

•financial security

•value for money

•quality assurance

•stability

•order generation & checking

•claim generation & processing

•‘named’ contact for customer service

•management reporting

•‘outsourcing’ journal receipt (consolidation)•innovative technology partnership

•invoicing flexibility

•‘validated’ links

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