© federal statistical office of germany, sections human resources development and questionnaire...
TRANSCRIPT
© Federal Statistical Office of Germany, Sections “Human Resources Development” and “Questionnaire Pretesting, Data Collection
Methods”
Upward feedback at the Federal Statistical office of germany
Workshop on Human Resources Management and Training
Budapest, 5 September 2012
slide 2© Federal Statistical Office of Germany, Sections “Human Resources Development” and “Questionnaire Pretesting, Data Collection
Methods”
Agenda
History and context of upward feedbacks at Destatis
Aims
Implementation
Communication and the challenge of data protection
Follow-up process
Lessons learnt
slide 3© Federal Statistical Office of Germany, Sections “Human Resources Development” and “Questionnaire Pretesting, Data Collection
Methods”
History and context (I)History of upward feedback
First round: Oct 2001 until Jan 2003 (external service provider)
In 2003: upward feedback as one module of the first human
resources development concept
In 2009: leadership behaviour identified as a main focus of
attention for future staff satisfaction surveys
Implementation 2011/2012: Human Resources Development &
Institute for Research and Development at Destatis supported by a
project team
slide 4© Federal Statistical Office of Germany, Sections “Human Resources Development” and “Questionnaire Pretesting, Data Collection
Methods”
History and context (II)Context
Structural information about the Federal Statistical Office
Roughly 2,500 active employees (incl. around 260 superiors)
Different educational backgrounds and functions within four
service categories (ordinary service, intermediate service,
higher intermediate service and higher service)
Destatis operates in three locations
slide 5© Federal Statistical Office of Germany, Sections “Human Resources Development” and “Questionnaire Pretesting, Data Collection
Methods”
Aims Provide superiors and employees with a formalised opportunity
to broach the issue of cooperation
Positively influence the working atmosphere
employees communication superiors
Get the chance to communicate their individual perception
Receive assistance to question their own
leadership behaviour to address changes
systematically
slide 6© Federal Statistical Office of Germany, Sections “Human Resources Development” and “Questionnaire Pretesting, Data Collection
Methods”
Implementation Survey in five stages, top-down from President to lowest
level of superiors, head of sections (field phase nearly 6
months)
Most employees evaluated two superiors
Online questionnaire
Self-assessment questionnaire
Job tenure of at least three months required
slide 7© Federal Statistical Office of Germany, Sections “Human Resources Development” and “Questionnaire Pretesting, Data Collection
Methods”
Communication & data protection (I)
Communication plays major role in processes of change
Measures: Flyers, posters and give-aways
for all employees Around 30 one-hour informative
meetings held at all office locations
Own website including FAQ on the Intranet
Communication
slide 8© Federal Statistical Office of Germany, Sections “Human Resources Development” and “Questionnaire Pretesting, Data Collection
Methods”
Communication & data protection (II)
Employees do not want to be identified in their individual feedback
Superiors need to be assured of receiving their individual
results for their own
High(er) participation& honest answers
Upward feedback as an instrument of
support, not of control
Comprehen-sive data
protection measures
slide 9© Federal Statistical Office of Germany, Sections “Human Resources Development” and “Questionnaire Pretesting, Data Collection
Methods”
Communication & data protection (III)
user name and password => no connection to name,
superior or organisational unit
no statistical information collected from the respondents
aggregated answers in all final reports: at least 5
respondents per superior and item
Human Resources division could neither access individual
data nor individual reports (individual results provided only
for the respective superior)
Comprehensive data protection measures, for example…
slide 10© Federal Statistical Office of Germany, Sections “Human Resources Development” and “Questionnaire Pretesting, Data Collection
Methods”
Follow-up process
Workshops for preparation
One-to-one coachings
Team-workshops
Meetings within the departments
2
1
3
4
obligatory for all superiors with at least five staff members
led by an external advisor
obligatory for all superiors in current workplace
=> Controlling of participation
slide 11© Federal Statistical Office of Germany, Sections “Human Resources Development” and “Questionnaire Pretesting, Data Collection
Methods”
Lessons learnt External support for first round advisable
High amount of preparation
Questionnaire and evaluation system should not be
bought ready-made
Continuous and comprehensive communication (data
protection!)
Follow-up measures important and helpful
Evaluation necessary for future rounds
© Federal Statistical Office of Germany, Sections “Human Resources Development” and “Questionnaire Pretesting, Data Collection
Methods”
Thank you for your attention!
Katrin Dorka
Phone: +49 611 75 2502
Email: [email protected]
www.destatis.de