電子商務的 策略形成: 從虛擬到虛實整合epaper.gotop.com.tw/pdf/aee035500.pdf ·...

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電子商務的 策略形成: 從虛擬到虛實整合 導讀:從虛擬到實虛整合亞馬遜「實體書店」來了 號稱虛擬電子商務龍頭的「亞馬遜」,2015 11 月卻做了一件很復古的 事,開起了實體書店,這一點讓業界大為震驚,其實亞馬遜實體書店裡並不是 什麼書都賣,而是依照網路上讀者的評論,好評越多的書才會上架。 亞馬遜實體書店一早開門,店門外已經大排長龍,這家書店有什麼特別?因 為它是 Amazon 開的,是亞馬遜創立 20 年以來第一間實體書店。亞馬遜表示: 「很開心看到這家書店終於開幕了,我們籌備這家書店差不多一年的時間,我們 很高興看到顧客在這裡探索、搜尋他們喜歡的書。」 亞馬遜實體書店將向來都在網路上操作的商店搬到街道邊,實體書店內有舒 服沙發,還有親子區,而且店裡頭的書全都是封面朝外,旁邊還都有一塊小牌 子寫著讀者的評論,幾乎是把網路上的陳列方式,直接複製搬進實體書店裡 一位民眾表示:「我來看看亞馬遜所創造的兩種矛盾,實體與虛擬整合的感 覺,同時在逛書店的時候,我也在想是該買書、還是用 Kindle 買電子書?」 可能有不少人都像這位民眾一樣,邊逛邊糾結,到底是要買實體書還是電子 書,亞馬遜從虛擬轉戰實體的這一招讓人很驚訝,但亞馬遜說他們是有策略的, 店裡頭大約販售 5000 本書籍,而這些書怎麼挑選,全都是根據線上評價,暢銷 書或是讀者評價好的,才會被放進店裡面販賣。

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  • 2015 11

    Amazon 20

    Kindle

    5000

  • Part II

    6-2

    20

    Google

    Porter

    Roberts & Berry 8C

    6-1 6-1

    1.

    2.

    3.

    4.

    5.

  • 6-3

    06

    07

    08

    05

    --() -- --

    -- --

    --Roberts & Berry --

    -- --

    6-1

    1. Vision

    2. Mission

    3. Goal

    4. Objective

    1.

    2.

    3.

    4.

    SWOT 6-2

  • Part II

    6-4

    1.

    2.

    3.

    4.

    5.

    6.

    7.

    8.

    9.

    10.

    1. 2. 3. 4. 5. 6. 7. 8.

    /

    8C

    1.

    2.

    3.

    4.

    5.

    6.

    7.

    8.

    KSF

    ()

    ()

    SWOT

    6-2 Allan Afuah & Chistopher L. Tucci2003

    1.

    (1)

    (2) -

  • 6-5

    06

    07

    08

    05

    (3)

    2.

    (1)

    (2)

    (3)

    (4)

    (5)

    (6)

    (7)

    (8)

    (9)

    (10)

    3.

    4. SWOT

    5.

    (1)

    (2)

  • Part II

    6-6

    1.

    2.

    Whinston, Stahl & Choi1997 6-3

    (Pure dot-com)

    (Click-and-mortar)

    (Brick-and-mortar)

    6-3

    6-4

    1. emerging or fluid phasevalue chainvalue shop

    value network

    2. growth phase

    3. mature phase

  • 6-7

    06

    07

    08

    05

    -- --

    --

    --

    --

    --

    --

    --

    --

    --

    --/

    -- vs.

    -- vs.

    -- vs.

    6-4

    Allan Afuah & Chistopher L. Tucci2003

    1.

    (1)

    (2)

    (3)

    2.

  • Part II

    6-8

    3.

    Roberts & Berry1985

    capabilities gap Roberts & Berry

    1985

    Roberts & Berry1985

    6-5

    6-5 Roberts & Berry Roberts & Berry1985

  • 6-9

    06

    07

    08

    05

    educational acquisition

    6-1

    6-1

    Roberts, E.B, and C.A. Berry, 1985, Entering New Business : Selecting Strategies for Success, Sloan Management Review, p.8

  • Part II

    6-10

    6-2

    1. mediating technology

    B2BB2CC2CC2BP2P

    2. Universality

    3. Network Externalities

    (1) NN2Metcalfe

    (2) NN

    4. Distribution Channel

    (1) replacement

  • 6-11

    06

    07

    08

    05

    (2) extension effect

    5. Time Moderator

    (1) right now

    (2) any time

    6.

    7. Moores Law 18

    8. EDI

    9. creative destroyer

    (1)

    (2)

    (3)

    10.

  • Part II

    6-12

    8C

    1. contextcontact point

    6-6

    2. content

    3. community

    Blog

  • 6-13

    06

    07

    08

    05

    4. Customization

    5. Connection

    6. coordination

    7. Commerce

    B2BB2CC2CC2BP2P

    8. communication Cs C

    8C 6-2

  • Part II

    6-14

    6-2 8C

    8C

    8C Allan Afuah & Chistopher L. Tucci2003

    1. Tacit knowledge

    explicit knowledge

    2.

  • 6-15

    06

    07

    08

    05

    6-3

    1. macro environment

    2. industry environment competitive environment

    1. IPO

    2.

    3.

    4.

    Porter

    1.

    2.

    3.

  • Part II

    6-16

    4.

    5.

    6. complementors

    Porter

    Porter

    1.

    2.

    3.

    4.

    Porter

    1.

    2.

    Co-opetitors

  • 6-29

    06

    07

    08

    05

    1.

    2.

    3.

    4. Roberts & Berry

    5. 8C 8C

    6. 8

    7.

    http://www.mayuki.com.tw/

  • Part II

    6-30

    600 400 2012 11 3

    8 9 2011 8 2012 16 100%

    2004

    Yahoo!

    Yahoo! Yahoo!

    2009 2010 Yahoo!

    2007 5 56

    2007

    2009 10 600 2010 4 10 SOGO -2011 11 Outlet

    1.

    2. (key issue)

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