© Infosys Technologies Limited 2005 - 06

Infrastructure Management Services

Infrastructure Management Services

Jeffrey Bannister

Associate Vice President - IMS

November 11, 2005 © Infosys Technologies Limited 2005 - 06

Safe HarborSafe Harbor

Certain statements in this Analyst Meet concerning our future growth prospects are forward-looking statements, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, industry segment concentration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks or system failures, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Infosys has made strategic investments, withdrawal of governmental fiscal incentives, political instability and regional conflicts, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry. Additional risks that could affect our future operating results are more fully described in our United States Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2005 and our reports on Form 6-K. These filings are available at www.sec.gov. Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the company's filings with the Securities and Exchange Commission and our reports to shareholders. The company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the company.

November 11, 2005 © Infosys Technologies Limited 2005 - 06

State of the businessState of the business

Services have a focus on IT infrastructure services for

global customers

Pune Operations Center

Parameter FY03 FY04 FY05 LTM Sep 2005

Revenues ($ m) 5.1 17.6 36.8 46.7

Delivery centers 1 1 2 3

Offshore Mix (%) 55% 58% 74% 78%

Over 1,100 resources in the business unitOver 1,100 resources in the business unit

Data Center Management

Technical Support /

Service desk

NetworkManagement

ITSM Process Consulting

Application Operations

Support

Strong trend towards offshoring

Cuts across industry verticals and

geographies

High potential for growth in all service towers

November 11, 2005 © Infosys Technologies Limited 2005 - 06

Trends in the marketTrends in the market

Trends

Offshore infrastructure management - A strong emerging trend

Potential - Bulk of Infrastructure Management Services can be offshored

Increasing complexity

Deals are becoming more modular

Selective outsourcing (help desk, email, security / network) growing

Outsourcing including asset / people transfer is approaching decline

Market size

By 2006, Infrastructure Services delivered in a Global Delivery Model from India to US companies will surpass $1 billion (80% probability) – Gartner

Services most likely to be sent to an offshore location

Forrester S-Curve on infrastructure trends

November 11, 2005 © Infosys Technologies Limited 2005 - 06

Trends in the market - Worldwide spending on external IT services, Trends in the market - Worldwide spending on external IT services,

IT outsourcing includes Infrastructure Outsourcing, which consists of Data Center Outsourcing, Desktop Outsourcing, Network Outsourcing and Enterprise Application Outsourcing. The combined Infrastructure Outsourcing segments equal 80 percent of the total outsourcing spending

Data Center Management

ServersDatabases

Mail InfrastructureHosting

DesignManage

Technical Support /

Service desk

Application Operations

Support

ITSM Process

Consulting

Technical HelpdeskService Desk

Desktop Support

Business Applications Enterprise Products

Infrastructure Off-shorability

ITSM ImplementationITIL / BS15000

Six Sigma

Design / ModelSupport / Operate

NetworkManagement

Enterprise Networks

Telco NetworksNetwork Devices

SecurityNetwork Operations

Centers

DesignMonitor / Manage

AdviseImplement

ProductionOperations

Monitor / Support

ITIL – IT Infrastructure Library, BS15000 – British Standard 15000, ITSM – IT Service Management,

November 11, 2005 © Infosys Technologies Limited 2005 - 06

Distinguishing strengthsDistinguishing strengths

Bangalore Operations Center

Management commitment and willingness to invest in IMS

Board-level sponsorship for IMS business

Infosys has outstanding customer references - AMR report, Nov 2004

Largest offshore-based network management engagement with a large European telecom service provider (size of 150-300 FTE’s)

Infrastructure and technology investmentsLarge high-capacity global IP network. 3 large Global Management Centers

Centers of Excellence - Competency building – certifications in technology, process and project management

Best-of-breed tools including BMC and leveraging Microsoft solutions

Strong business pursuit process - Effective cross-selling and enabled sales forceProcess - BS15000 certification and ITIL best practices Strong HR

Massive, scalable training model for infrastructure skillsHigh employee satisfaction in 24x7 model

Infosys strong results are because of its outstanding customer references for both the service offering and customer

relationship management. - AMR Research Report on Data center management – November 2004

First time we came in after Christmas and could start production without waiting for systems. I am proud of all of you at Infosys, and look forward to achieving more with you in providing cost-effective services to the our business. - CIO, Firmenich

November 11, 2005 © Infosys Technologies Limited 2005 - 06

Challenge Strategy

Pricing of infrastructure services » Element based pricing vs. traditional FTE

• Differentiation through process strengths, new solutions, technology

platforms and alliance partners

Security compliance and business

continuity planning for mission critical

services

Multiple levels of security tailored to customer needs. Disaster

recovery plans agreed and signed off

Service levels in remote management Strong process-oriented mechanism for operational level and

service level agreements definition and pyramid reporting

Asset acquisition Openness to new deal models and capability through strong

Partnerships.

Multilingual support Leverage corporate investments in Eastern Europe and China

Demonstrated ability in telecom provider story. Geared up with

internal capability as well as alliances

Challenges and how are we addressing them Challenges and how are we addressing them

© Infosys Technologies Limited 2005 - 06

Thank YouThank You

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