· mechanistic period catalytic period organistic period strategic period. ... human resource...

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FINALTERM EXAMINATIONFall 2008

MGT501- Human Resource Management (Session - 1)Marks: 85

Question No: 1__ ( Marks: 1 ) - Please choose one

The actions of people at work place are studied under which of the followingdiscipline?

Psychology

Organizational behavior

Sociology

Anthropology

Question No: 2 ( Marks: 1 ) - Please choose one

Why Interpersonal skills are essential for employees to remain effective in their

jobs?

Helpful in the employees' motivation

Enhance the employees' skills

Increase the profitability of an organization

Promote the centralized culture in an organization


HR department became the main force behind all changes during:

Mechanistic period

Catalytic period

Organistic period Strategic period

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According to which act, pay discrimination on the basis of gender for same position &performance is prohibited?

Equal pay

Worker compensation

Age discrimination

Civil rights


A special form of recruitment that involves placing a student in a temporary jobwith no obligation either by the company to hire the student permanently or by thestudent to accept a permanent position with the firm following graduation, is known as:

Cooperative work

Student placement

Internship program

Student leasing

Question No: 6 __ ( Marks: 1 ) - Please choose one

Strategic managers are responsible for overall:

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Controling

Changes


ABC is a small company having 30 employees only, to facilitate this number ofemployees, organization hire 2 people to perform all necessary HR functions for theorganization. I n such a case these HR personnel are considered as:

HR executives

HR generalistsHR specialists HR department

Question No: 8 ___( Marks: 1 ) - Please choose one

Which of the following skill/s is/are required for an effective team?

Problem-solving skills

Technical skills

Interpersonal skills

Al l of the given options


Which of the following statement depicts 'Permissible bargaining'?

Issues not necessarily to be bargained



Management has pointed out M r . Haseeb as a low performer & shows theirdissatisfaction with his performance, Mr . Haseeb had tried a lot to put more & moreefforts but still unable to satisfy the management, after some time he startedoverlooked the appraisal reports as he perceived that management is habitual ofcriticizing the employees performance. This reaction by Haseeb is resulted due to:

Lack of trained raters

Unserious attitude towards appraisal

Lack of proper feedback

Management is biased


The following pay structure represents which of the following job evaluationmethod?

HourlyRate

Pay for. Skill

Pay forEffort

Pay forResponsibility

Pay for WorkingConditions

Secretary $9.00 4.50 2.00 2.00 0.50Admin $11.00 5.50 2.50 2.50 0.50AssistantSupervisor $15.00 6.00 3.50 4.00 1.50Manager $21.00 9.00 3.50 7.00 1.50

Classification method

Critical Incident method

Ranking method

Factor comparison method

Issues that have no legal standing

Legal issues necessary to resolve

Essential employees related issues

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.comQuestion No: 15- ( Marks: 1 ) - Please choose one

All of the following could be the reasons of an employee stress, EXCEPT:

Supervisors rude attitude No recognition of efforts

Job insecurity and safetyMissing out the thanking notes


Who is the primary person, responsible for doing the actual appraising of anemployees performance?

The employees direct

supervisor The company's

appraiser

The human resource manager TheEEO contact person


Suppose you have five employees to rate. You make a chart of all possible couples ofemployees for each trait being evaluated. Then, you indicate the better employee fromeach couple. Finally, you add up the number of positives for each employee. I n thiscase, which of the following method of performance appraisal you are going to use?

Graphic ranking scale

Alternation ranking

Paired comparison


Question No: 15- ( Marks: 1 ) - Please choose oneForced distribution

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Management by objectives (MBO) refers to an appraisal method, which:

Evaluates progress made toward the accomplishment of measurable goals

Assigning scale points with specific examples of good or poor performance

A log of positive and negative examples of a subordinates work-related behaviorAs signing predetermined percentages for different performance categories

Question No: 16- ( Marks: 1 ) - Please choose one

The best way of reducing the problems of leniency or strictness in performanceappraisals is to:

Rank employees

Train supervisors to avoid it

Impose a distribution for performance Consider the purpose of the appraisal


Due to which of the following reason, subordinates may feel dissatisfied with theirappraisal interviews?

They feel threatened during the interview They

can influence the course of the interview

Constructive interviewer is conducting the interviewTheir poor performance is being highlighted


Which one of the following is an example of downward communication?


Birthday parties & official dinners

Customers' responses through telephone calls

Monthly performance discussion meetingsCompany's prospectus for stakeholders


Human resource management activities relevant to large business organizations are:

Little specialized of HR functions

Performed under a separate department

All performed by HR managerAre ambiguous and complicated


Which of the following is a forecasting method in which requirement is estimated atdepartment level and the information is gradually transmitted to upper level to makefuture hiring of employees?Top-down approach

Bottom-up approach

Zero-based approachEmployee-based approach


Which of the following method includes the exchange of informationbetween organizational member & the applicant through a goal-orientedconversation? Counseling simulations

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All of the following are sources of workforce diversity, EXCEPT:

Resentment

Education

AgeGender


Few years back in Pakistan women advocates would not be able to appoint ashigh court judge due to which of the following constraint?

Reverse discrimination

Glass ceiling effect

Grievance practices

Equal employment opportunity


The process of discovering potential candidates for actual or anticipatedorganizational vacancies is known as:

HR planning Job

analysis Recruitment

Vocational interest test

Role playing

Employment interview


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I n order to make recruitment process more efficient, organizations shift thisresponsibility to outside firms with expertise in the recruitment services. Which ofthe given term represents this shifting of responsibility by an organization?

Outsourced hiring

Employee referrals

Employee leasing Job

advertising


Among the given methods, which is NOT a type of On-the-job training?

Job rotation

Action learning

Apprenticeship programs

None of the given options


Organizations put maximum effort in measuring performance oforganizational people because:

It makes procedures cost effective

It helps in ensuring legal compliance

It assists in implementing new technology


I t leads to product innovation

Question No: 28 __ ( Marks: 1 ) - Please

choose one Ranking method is only effective for :

Large number of jobs

Non-managerial jobs Few

jobs to be evaluated

Executive level jobs only


On achieving maximum recovery of dead loans, the bank has awarded M r . Ali(recovery officer), with the title of best employee for the month. This award title is saidto be:

The most expensive reward for him

The extrinsic reward for himThe motivational effort made by the bank The intrinsic reward to appraise his

efforts


What type of pay plan is being used when workers are paid a sum for each unit theyproduce?

Base pay

Competency-based pay

Bonus pay

Question No: 31 ( Marks: 1 ) - Please chooseone

Piecework pay

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The compensation philosophy; "higher pay for higher contribution" is known as:

Competency-based pay

Skilled-base pay

Merit-based pay

Seniority-based pay


Which one of the following is NOT a feature of 'Scanlon plan'?

A philosophy of cooperation

An emphasis on individual achievement

An involvement system


When an employee is being rewarded on the basis of his or her individualperformance, i t is said to be a:

Merit-based pay

Variable pay

Job-based pay Piecework pay


A power base that depends on fear comes under which of the following category of

A sharing of ideas & issues

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.compower?

Reward power


Mandatory issues Permissive issues

Coercive power

Referent power

Legitimate power


Asif has punished his subordinate for the reason that he had refused to drop Asif'schildren at school. What type of power Asif practiced over his subordinate?

Referent power

Social power

Personal power

Charismatic power


According to which of the following view, "conflict is bad and should be avoided"?

Behavioral view

Traditional ViewHuman Relations View

Interactionist View


The labor union of 'SAGA Trading Pvt L t d ' is demanding company to buy resourcesfrom their settled place. Company didnt bother about raising such issue by theunion, as the issue comes under:

Labor issues

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Prohibited issues


All of the following would be considered as sources of conflicts, EXCEPT:

Goal incompatibility

Different values and beliefsLack of resources and finances

Strengthened team dynamics


WhWhich of the following is never be a party in collective bargaining?

Society

UnionManagement Government

Question No: 40 --------------------( Marks: 1 ) - Please choose one

Which of the following criteria is said to be essential for an effective

communication?

Sender and receiver are using the same code\language

At least two people are involved & willing to communicate

A channel to communicate should be present

All of the given options

Question No: 41 -------( Marks: 1 ) - Please choose one


"Sales managers of different regions of a company circulate details of potentialcustomers to each other". Identify this type of communication.

Diagonal communication

Horizontal communication

Upward communicationDownward communication

Question No: 4 2 ( Marks: 1 ) - Please choose one

Which one of the following is NOT included in the content of 'Employee Handbook'?

Fringe benefits

Safety procedures

Financial statements JobdutiesQuestion No: 43 __ ( Marks: 1 ) - Please choose one

'Honda Pakistan', implemented a safety & health program for its employeesafter consulting experts and management in the organization. But, noreduction in the accidents or injuries is observed. Identify a reason which isleast possible to the failure of this Safety & Health program?Company is not considering inputs of employees regarding safety decisions Safety

& health program is not communicated properly to all employees Proper

safety & health training has not been provided to the employees Proper

budget is not allocated to safety and health program as required


Commissions are awarded to employees on the basis of the respective sales made bythem. This commission is distributed among employees according to:

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Procedural justice

Distributive justice Due

process

Just cause


The 2 factors used by Hertzberg in Two factor theory are:

Expectancy & relatedness

Hygiene & motivators People X &

people Y Self-esteem &

security


Involuntary bodily pressures like heart beat rate are controlled through:

Biofeedback

Transcendental meditation

HypnosisBurnout


Hassan, a Pakistani citizen working as a branch manager in Allied Bank Limited(ABL), Anarkali branch. ABL has its branches in Middle East as well, but itsheadquarter is in Karachi. Hassan is a/an:

Expatriate Third-country national


Home-country nationalHost-country national


is the early return of an expatriate manager to the home countrywithout completion of an overseas assignment.

Culture shock Expatriate

return

Expatriate failureRepatriation


A process of shifting worker to lower level of duties & responsibilities alongwith the reduced pay is termed as:

Retirement

Resignation

Lay-offDemotion


Which of the following term is used to represents theemployees disappointment with their management & employers?

Arbitration

Mediation

Boycott

Grievance

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Question No: 51- ( Marks: 5 )

Most of the workers usually avoid wearing ear plugs inside the production plant, sothat they can easily communicate with each other. How do you analyze this habit ofworkers?


Being a manager how can you make the performance appraisal system of yourorganization legally defensible?


What are the multiple opinions about 'Conflict'? Elaborate each in detail.


What measures can be taken by organizations in order to control & reduce theworkplace accidents?


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