© nihilent - confidential 1 future of it bommireddipalli ravi teja nihilent january 21, 2011

© Nihilent - Confidential1

Future of IT

Bommireddipalli Ravi TejaNihilent

January 21, 2011January 21, 2011

Living Systems Theory

By definition, living systems are open, self-organizing systems that have the special characteristics of life and interact with their environment.

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A Living Enterprise

A living enterprise is sensitive to the environment

it learns, innovates, adapts and manages the changing needs of its customers, citizens, employees and

investors, within its business context,

for the sole purpose of its survival and growth

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Future economy

• Agriculture Economy• Land, Resources and Labor• Individuals

• Industrial Economy• Money and Machines• Workgroups

• Knowledge Economy• Intangibles• Networks

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21st century enterprise


Peter Drucker said


“The single most important thing to remember about any enterprise is that there are no results inside its walls. The

result of a business is a satisfied customer.

The purpose of business is to create and keep a customer.”


Future enterprise

CustomerCustomer

Open and boundary less

markets

Anticipate customer needs & deeply connect to customer psyche

With customers, employees,

partners, vendors and agencies

Act as listening posts with

everyone having an idea

“A Great Brand taps into emotions. Emotions drive most, if not all, of our decisions. A brand reaches

out with a powerful connecting experience. It’s an emotional connecting point that

transcends the product.

“A Great Brand is a story that’s never completely told. A brand is a metaphorical story that connects with something very deep - a

fundamental appreciation of mythology. Stories create the emotional context people need to locate themselves in a larger experience.”

Scott Bedbury/ Nike, Starbucks

Emotional connect with customer

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Impact on IT

Serving virtual, real-time driven, networked enterprises will mean substantial changes to IT

The really big return on knowledge-based IT is building capability for the future. Verna Allee

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Future of IT


When Social Software is understood as a

comprehensive platform used in daily business….

then out of a hierarchical viewpoint comes… …

complete transparency… …over experts, topics

and… …(informal) networks….. So the right people

meet… …and new ideas are developed together.

Social software

Mobile device would be the primary connection

device (By 2015 almost 300 billion transactions

worth more than US $ 860 billion will be

conducted using mobile phone). Some of the

services will include: Mobile Banking, Mobile

trading, Mobile commerce, Mobile advertising

and marketing, etc.

Mobile computing

Internet will be everywhere. It will be an

additional layer connecting everything to everyone

Keyboards and mouse will seem quaint. Touch,

eye, voice and possibly even brain controllers will

be commonplace

Ubiquitous connectivity and interfaces

Future of IT is moving away from data center,

system and infrastructure management and more

toward business process improvement.

SaaS provides organizations with ‘turn-key’

software solutions that can be implemented quickly,

while avoiding infra costs & admin resources

Software as a service (SaaS)

Impact of IT on developing economies

• Developing countries are proving to be partners eager to extent the IT market by becoming suppliers and investors in IT.

• As suppliers, they are keen to take advantage of export-led growth (a la Asian economies)

• As investors, they are providing the infrastructure for modern global business and life long learning

• IT may help to reduce the gap for some of those who are disadvantaged or marginalized

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Future of Indian IT

• Thought capital of the world ?

• Thought process outsourcing ?

As Lao Tzu said in the 6th century B.C., “Those who have knowledge, don’t

predict. Those who predict, don’t have knowledge.”


© nihilent - confidential 1 future of it bommireddipalli ravi teja nihilent january 21, 2011

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