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EMPLOYEE-OWNED

A Division of HB McClure

WILLSOON BE

FALL 2020

A LETTER FROM MANAGEMENTNearly two years ago, Air, Plumbing & Heating Solutions joined HB McClure, and in the next few months, you will see a new look at our Randallstown location

as we change our name to HB Home Service Team.

Along with our new name, you’ll also see our new slogan: Homes Serviced Better. That’s more than just a tagline. It’s our commitment to work toward delivering a WOW experience for every job we do for you. We want to exceed your expectations and continue to be your trusted advisors for all your plumbing, heating, and cooling needs.

We will also be upgrading our website and rebranding our fleet during this transition. Please rest assured that we remain committed to our roots in this community and will continue to serve you with the same technicians you have trusted in the past.

Our entire staff at Air, Plumbing & Heating Solutions is excited about these changes, and we now have even more resources available to deliver the services you depend on. We want to be known as a company who is easy to work with—setting convenient appointments, being timely with pricing requests, and providing friendly expertise while promptly resolving your family’s home comfort issues.

We thank you for your loyal patronage, and we look forward to remaining your choice for home comfort for years to come.

Sincerely, Alan Schwarzschild and the Air Solutions/HB Home Service Team

COMMITTED TO KEEPING YOU SAFEWe remain committed to the safety, health, and well-being of our customers and our staff as we continue to monitor the COVID-19 situation. To keep you informed and up to date, below is a list of the precautionary measures we are currently taking to ensure that we can safely deliver the HVAC and plumbing services that you depend on.

No Contact Service CallsOur customer care team will gather your information and provide you with a date and time for service. The service technician will call you upon arrival to request permission to enter your home and will discuss the steps required to complete the service. Once finished, the service technician will call you again to confirm the work is complete, review your invoice, and answer any questions before leaving your home.

No Contact Replacement EstimatesFollowing the same protocol as our no contact service call, our customer care team will gather basic information from you and schedule a date and time for an estimator to come to your home. The estimator will contact you upon arrival to get permission to enter your home and will contact you again once finished. The estimator will then call you to discuss your replacement options and budget and an estimate will be emailed to you.

Technician PrecautionsOur technicians wear gloves, shoe covers, and face masks for every in-home visit, and they sanitize their hands before and after entering and leaving each residence. We also follow guidelines for social distancing, which includes maintaining a distance of six feet from others, and only team members that are asymptomatic are permitted to work.

Our team thanks you for continuing to trust us to service all of your home comfort needs, and we’ll continue to do whatever it takes to keep your family and ours as safe as possible.

MELISA HAROIAN CO-OWNER SPOTLIGHTMelisa Haroian has been an HVAC maintenance technician for three years, and she joined our team in 2019. She refers to herself as a military brat and has traveled and lived in many places. Melisa says she likes to stay focused on work, school, and accomplishing her goals. One of her goals is to be able to take care of her mom, so they can have a good life. When she’s not working, Melisa enjoys salsa and bachata dancing, working on home improvement projects, and making jewelry.

“My job isn’t always easy, but I value our customers greatly and am thankful for the support of my amazing team,” says Melisa. “I couldn’t ask for a better company to work with.”

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FALL HVAC MAINTENANCE AND TUNE-UP TIPS

WHAT’S INCLUDED IN A DUCT CLEANING SERVICE?

If you’ve decided that it’s time to have the ductwork in your home professionally cleaned, it’s important to understand what’s included in the service, as not all services are created equal. Here’s an overview of our duct cleaning service, so you know what to expect. • Our residential duct cleaning

is usually completed in one day for a single heating/cooling duct system.

• Duct cleaning technicians begin with an assessment of the duct layout.

• A large HEPA vacuum is connected to a central location of the supply air duct. The vacuum provides high intensity suction to all supply ducts, vents, and registers throughout the home.

• Starting at each vent or register opening, technicians use specialized tools and high-pressure air to loosen compacted debris and move the loosened material into the main trunk line of the duct system.

• The technicians then clean the main trunk line using theHEPA vacuum system.

• Once the supply duct is cleared, the technicians repeat the same process to the return ducts.

As part of our comprehensive duct cleaning service, we also use registered sanitizing agents and specialized equipment to clean the parts of the heating and cooling system that most commonly become dirty and reduce system efficiency. These parts include:

• the indoor/evaporator coil.• the air handler’s blower assembly.• the condensation system.

Cleaning these and other components is a critical part of the process and can have a direct effect on your home’s air quality and the efficiency of your system. This is also the part of the process that is often missing from the discounted services offered by other companies, which is why it’s important to know what you’re paying for.

Fall is the perfect time to take care of some basic maintenance around your home that will help ensure your comfort during the coming winter months. It’s also the best time to schedule your heating system tune-up, so you can have the peace of mind that your system will perform reliably through another heating season. Here is a list of tasks that we recommend as part of your fall maintenance plan.

1. Clean leaves and debris out of gutters. Clean gutters prevent blockage and unwanted leaks along the gutter line. It also helps protect from ice buildup once winter arrives.

2. Change or clean the filter on your furnace. A clean filter will help reduce the amount of dust, pet dander, and other airborne particles that circulate throughout your home. It will also help your system run more efficiently.

3. Schedule a heating system tune-up. A Preventive maintenance is key to maximizing the life of your HVAC system, and it offers a variety of other benefits, including:

• a reduction in energy consumption by up to 20%.• reduced likelihood of an emergency.• longer equipment life.

Call us at 410-356-4016 to schedule your tune-up appointment and ask about our Gold Shield® preventive maintenance plans. If you already have a Gold Shield® plan for your HVAC system, your annual tune-up is included in your coverage.

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SAFEGUARD YOUR HOME FROM WATER LEAKS From faucets and toilets to washing machines and water heaters, water leaks can occur in a number of places around your home. One safety device that can help prevent disaster and put your mind at ease is Flood Stop. Flood Stop is a simple valve that can be installed on every appliance that uses water. Flood Stop valves prevent leaks and flooding by detecting the water leak as soon as it starts and shutting off the water supply. If you are away from home for business or travel or you have a vacation home that is only used periodically, adding these valves is a great way to get added peace of mind. You can also check with your insurance provider to see if they offer a discount on your homeowner’s policy when you add a leak detection device.

If you or your loved ones suffer from allergies or other respiratory issues during the fall and winter months, you may want to consider adding an indoor air quality system to your home. Here’s a look at three common indoor air quality issues and three solutions that can easily be added to your home’s HVAC system for better indoor air quality year-round.

Issue: Pollen, dust, mold spores, pet danderSolution: Whole-house air filtrationA whole-house air filtration system easily installs into your ducted HVAC system and uses a heavy-duty accordion-style filter to trap pollen, dust, mold spores, pet dander, and other airborne particles as small as 1.0 micron. This type of filtration is much more thorough than a single flat filter, and the filter only needs to be replaced once a year.

Issue: Bacteria, viruses, mold, fungi, odorsSolution: Whole-house air purification An air purification system also installs in the HVAC system. It uses powerful ultraviolet light to kill bacteria, viruses, mold,

and fungi and can also include a photo-reactive oxidation process to transform odors and VOCs into harmless, odorless water vapor and carbon dioxide. Air purification systems are ideal for homes with members who are concerned about germs or are sensitive to odors.

Issue: HumiditySolution: Whole-house humidifierA whole-house humidifier can be especially welcome in the winter when indoor air tends to have lower humidity. The lower humidity can cause sinus irritation, dry skin, and a general feeling of discomfort. Like the other whole-house systems, a whole-house humidifier installs in the ductwork to keep your entire home at a consistent humidity level. This also relieves homeowners from the burden of filling and maintaining individual, single-room humidifiers.

To learn more about these systems and how they can improve the indoor air quality in your home, contact us at 410-356-4016 or schedule an appointment online.

SUMP PUMPS 101: DIFFERENT TYPES, WHEN TO REPLACE, EMERGENCY BACKUPTo protect your belongings and keep your basement dry, it’s important to have a sump pump that you can rely on to pump water efficiently and effectively out of your home. To help you choose the right sump pump, know when to replace it, and how to add an emergency backup, here’s a quick crash course.

Read more about the different types of sump pumps and when to replace your sump pump at airplumbingheating.com/sump-pump.

3 COMMON INDOOR AIR QUALITY ISSUESAND HOW TO SOLVE THEM

UP TO $100 OFF NEW WATER HEATERReceive $100 OFF a new tankless water heater or $50 OFF a standard tank-type water heater. Prior sales excluded. May not be combined with other offers. Call for details. Offer expires 11/27/20.

REBATES UP TO $2,150 ON A QUALIFYING LENNOX® HOME COMFORT SYSTEM, PLUS 0% FINANCING

WE’RE ALWAYS HIRING!The employee-owners of HB Home Service Team are always looking to add more great people to our team. If you know someone interested in a career with our growing company, contact Human Resources in our Baltimore office at 410-356-4016.

9405 Liberty Rd.Randallstown, MD 21133www.airplumbingheating.com

410-356-4016

OUR FALL MONEY-SAVING OFFERS

ALL THE SERVICES YOU NEED Heating • Cooling • Plumbing

Rebate amount includes max. Lennox rebate of $1,350 and max. utility rebate of $800. Financing available for those who qualify. Many plans available. Some restrictions apply. Call for details. Offer expires 11/27/20.

UP TO $50 OFF GOLD SHIELD® BUNDLE

May not be combined with other offers. Call for details. Offer expires 11/27/20.

Save up to $50 when you bundle your HVAC and plumbing Gold Shield® plans. Call to enroll. Offer expires 11/27/20.

MD HVAC #5864MD Plumbing #10218

$100 OFF AND BACKUP PUMP COMBO OR $50 OFF STANDARD SUMP PUMP

NEWSUMP PUMP