© Prentice Hall, 2004 Business in Action 2e Chapter 13 - 1

Managing Human Managing Human ResourcesResources

© Prentice Hall, 2004 Business in Action 2e Chapter 13 - 2

Human Resource Human Resource ManagementManagement

• Planning for staffing needs

• Recruiting and hiring

• Training and development

• Appraising performance

• Managing compensation and benefits

• Overseeing employment status

© Prentice Hall, 2004 Business in Action 2e Chapter 13 - 3

Planning for Staffing Planning for Staffing NeedsNeeds

• Estimate demand for employees

• Estimate supply of employees

• Perform job analysis

• Write job descriptions

• Write job specifications

© Prentice Hall, 2004 Business in Action 2e Chapter 13 - 4

Forecasting Supply and Forecasting Supply and DemandDemand

• Part-time employees

• Temporary workers

• Outsourcing

© Prentice Hall, 2004 Business in Action 2e Chapter 13 - 5

Evaluating Job Evaluating Job RequirementsRequirements

• Job analysis

• Job description

• Job specification

© Prentice Hall, 2004 Business in Action 2e Chapter 13 - 6

Recruiting EmployeesRecruiting Employees

• Internal searches• Newspaper ads• Internet ads• Employment agencies• Union halls• Colleges• Trade shows• Headhunters• Referrals

© Prentice Hall, 2004 Business in Action 2e Chapter 13 - 7

How Employers and Job-How Employers and Job-Seekers Approach Seekers Approach

RecruitingRecruiting• Look inside the company

• Networking and personal references

• Employment agency or search firm

• Unsolicited résumé

• Newspaper or Internet want ads

© Prentice Hall, 2004 Business in Action 2e Chapter 13 - 8

The Hiring ProcessThe Hiring Process

• First stage– Select qualified candidates

• Second stage– Screen candidates

• Third stage– Conduct interviews

• Fourth stage– Evaluate final candidates

• Fifth stage– Check references

• Sixth stage– Select the best candidate

© Prentice Hall, 2004 Business in Action 2e Chapter 13 - 9

BackgroundBackground Checks Checks

• Employment verification

• Criminal records check

• Drug screen

• Reference checks

• Education verification

• Motor vehicle records

© Prentice Hall, 2004 Business in Action 2e Chapter 13 - 10

Hiring and the LawHiring and the Law

• Equal Employment Opportunity Commission

• Negligent Hiring

• Immigration Reform and Control Act

© Prentice Hall, 2004 Business in Action 2e Chapter 13 - 11

Preemployment TestingPreemployment Testing

• Job-skills tests

• Psychological tests

• Drug tests

© Prentice Hall, 2004 Business in Action 2e Chapter 13 - 12

Training and Training and DevelopmentDevelopment

• Orientation

• Training

• Retraining

© Prentice Hall, 2004 Business in Action 2e Chapter 13 - 13

Appraising PerformanceAppraising Performance

• Written evaluations

• 360-degree review

© Prentice Hall, 2004 Business in Action 2e Chapter 13 - 14

Administering Administering Compensation Compensation

• Wages and salaries

• Incentive programs

© Prentice Hall, 2004 Business in Action 2e Chapter 13 - 15

Employee Benefits and Employee Benefits and ServicesServices

• Insurance

• Retirement benefits

• Employee stock-ownership plans

• Stock options

• Family benefits

• Other benefits

© Prentice Hall, 2004 Business in Action 2e Chapter 13 - 16

Overseeing Changes in Overseeing Changes in Employment StatusEmployment Status

• Promotion

• Reassignment

• Termination

• Retirement