Yoda Motors

Steps for Better Decision Making

Recognize the problem and the need for a decision

Identify the objective of the decision Gather and evaluate data and diagnose

the situation List and evaluate alternatives Select best course of action Implement decision Gather feedback Follow-up

Recognize the Problem & the Need for Decision

Accelerator pedals were sticking to floor and floor mats were trapping them in place

Poor communication between management teams to prevent and solve problem

Injuries and deaths occurred because of this defect

Customer loyalty decreasing because of defect and management’s knowledge prior to accidents occurring

Identify the Objective of the Decision

Identify source of defect Recall defective vehicles Replace parts in defective

vehicles Implementing preventative

tactics Re-evaluate procedures

Gather and Evaluate Data & Diagnose the Situation

Launch investigation with NASA engineers

National Academy of Science will aid in investigations

SMART will evaluate customer responses to problems

Chief Quality Officer will compile data from all sources in a report to be reviewed

List and Evaluate Alternatives

Expand use of Event Data Recorders

Expand use of Remote Communications

Incorporate a Brake Override System (BOS)

Re-evaluate the Quality Control System

Select the Best Course of Action

Recall all models that might have defective parts

Listen to and evaluate customers’ complaints about recalled models

Compile a package for customers injured by defective models

Implement the Decision

Company-wide memo stating our new plan of action

Meetings with each individual department to implement new strategies

Provide new training or training refresher courses for employees

Split employees into teams for each vehicle model

Gather Feedback

Survey car owners Check sales figures Survey and meet with quality

control teams to ensure new procedures are being followed and are working

Follow-Up

Six month plan to observe and analyze new procedures

Monthly meetings with management consultant and Yoda department heads

Bi-weekly meeting with Chief Quality Officer