rule #1 – speed of change rule #2 – we’re all in this together rule #3 – don’t patronize...
TRANSCRIPT
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WELC
OM
E
Working with Business
Christopher TerzichChair, Regional Consortium Coordinating
Council
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Rule #1 – Speed of Change Rule #2 – We’re All in this
Together Rule #3 – Don’t Patronize Me Connecting the Private
Sector SMART Teams
TodayO
bje
cti
ves
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Marine Corps – Military Police 25 Years Wells Fargo
Executive Protection, Security, Robbery, Kidnapping response, Workplace Violence
Enterprise Incident Management National Infrastructure Advisory
Council National Security Task Force Learned from the best…
LinkedInA
bou
t M
e
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Marine Corps – Military Police 25 Years Wells Fargo
Executive Protection, Security, Robbery, Kidnapping response, Workplace Violence
Enterprise Incident Management National Infrastructure Advisory
Council National Security Task Force Learned from the best…
Christopher TerzichA
bou
t M
e
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5
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Rule # 1
Speed of Change is Increasing, Get Used to It
Societal Changes
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Rule # 1
Speed of Change is Increasing, Get Used to It
Societal ChangesTechnologyClimate
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US Population
1964: 191 Million
Today: 311 Million
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120 Million Since 1964
Added Full US Population in 1936
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Rule # 1
Speed of Change is Increasing, Get Used to It
Societal ChangesTechnologyClimate
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Rule # 1
Speed of Change is Increasing, Get Used to It
Societal ChangesTechnologyClimate
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Rule # 1
Speed of Change is Increasing, Get Used to It
Societal ChangesTechnologyClimate
Already Doubled and May Triple in My Lifetime
200% of 1964
300% of 1964
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Rule # 1
Speed of Change is Increasing, Get Used to It
Societal ChangesTechnology
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Rule #1 – Speed of Change Rule #2 – We’re All in this
Together Rule #3 – Don’t Patronize Me Connecting the Private
Sector SMART Teams
TechnologyR
ule
# 1
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Rule #1 – Speed of Change Rule #2 – We’re All in this
Together Rule #3 – Don’t Patronize Me Connecting the Private
Sector SMART Teams
TechnologyR
ule
# 1
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Rule #1 – Speed of Change Rule #2 – We’re All in this
Together Rule #3 – Don’t Patronize Me Connecting the Private
Sector SMART Teams
TechnologyR
ule
# 1
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Rule #1 – Speed of Change Rule #2 – We’re All in this
Together Rule #3 – Don’t Patronize Me Connecting the Private
Sector SMART Teams
TechnologyR
ule
# 1
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Team
Bu
ild
ing
Exerc
ises
Describe team building exercises• 204 Million Emails Sent• 100,000 Tweets• 277,000 Facebook
Logins• 6 Million Facebook Views• 2 Million Google
Searches• 30 Hours of Video
Uploaded to YouTube
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Rule # 1
Speed of Change is Increasing, Get Used to It
Societal ChangesTechnologyClimate
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Describe individual and team areas for growth
• Nine of the 10 warmest years since 2000• Last 12 months warmest ever recorded• Great Lakes peak ice has seen a 71% drop since
1973• 95% of land-based glaciers are losing mass• Arctic losing 10% of sea ice every decade• Sea levels are rising• Flooding and extreme storms increasing frequency
and intensity • US: Winters are shorter, lakes melt earlier, plants
are moving north
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2011
• High Risk day 2011
Torn
ad
o R
isk
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Tornado Risk
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Tornado RiskA
pri
l 14-1
5,
2012
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2012
• March 2• March 19• April 14
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2011
• High Risk day 2011
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April 13
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Rule # 2
We’re All in This Together
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IF FACEBOOK WAS A COUNTRY…
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IT WOULD BE THE WORLD’S 3RD LARGEST… AHEAD OF THE US
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Six Degrees
6 – Connected to All3 – Level of Influence
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Six Degrees
6 – Connected to All3 – Level of Influence
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Rule # 2
We’re All in This Together
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Rule # 2
We’re All in This Together
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Rule # 2
We’re All in This Together
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Rule # 2
We’re All in This Together
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Rule # 2
We’re All in This Together
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Rule # 3
Don’t Patronize Me
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Don’t Patronize Me Unconfirmed threat to the D.C. Metro system
Someone traveled to Turkey last July to obtain a U.S. visa to come to the States to blow up an unspecified Metro station
Metro said commuters should always be vigilant and report any suspicious activity
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Rule # 3
an amorphous being used to
frighten people into behaving
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Rule # 3
• Not well understood• Large events are Black Swans• Threats can develop very
quickly• Threat evolves and is complex• Alert fatigue
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How to Communicate
• Treat me as a partner (85% CIKR)
• Tell me what you know when you know it
• Don’t be afraid to say “I don’t know”
• Show concern• Show competence and
expertise
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Pri
vate
Secto
r
Putting it Together: Connecting to the Private Sector
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Chair - Regional Consortium Coordinating Council
US Chamber – National Security Task Force Financial Services Sector Coordinating Council Regional Partnership Council
Chris Terzich
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P2CAT: How it works
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P2CAT: How it works
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P2CAT: How it works
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Wh
at’
s N
ext?
What’s Next?
Community Volunteers
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Other Models
• Create pilot teams• Train members• Conduct exercise
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Com
mu
nit
y
Volu
nte
ers
New Volunteer Community
• Focus is connected community
• Based on successful models• Virtual Operations Support Team
(VOST)• Community Emergency Response• SkyWarn
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SOCIAL MEDIA ACTIVE RESPONSE TEAM
SMART
Wh
at’
s N
ext?
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Socia
l M
ed
ia A
cti
ve R
esp
on
se
Team
SMART Team
• Identified before emergency• Members of community• Experts
• Trained• Emergency Response• Social Media
• Respond during crisis• Connected to official response
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Socia
l M
ed
ia A
cti
ve R
esp
on
se
Team
SMART Team
• Represent Citizen Perspective• Follow Media and Online
Communities• Identify
• Community Experience• Information and Resources• Emerging Threats• Inaccurate Information
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• Engage• Trusted Volunteers• Experts• Community
• Connect• Communities• Experts• Official Response
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SMART Team
• Engage• Trusted Volunteers• Experts• Community
• Connect• Communities• Experts
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