SAFECONNECT. CONTROL. COMMUNICATE.

THE UNIFIED PLATFORM FOR MISSION

CRITICAL OPERATIONS.

Company unclassified | Export controlled

Issue | © Saab

CONTROL ROOM TRENDS

Officer ContactPublic Contact

EmergencyNon-Emergency

C&C

ICCS

Inc

TelephoneIncident Mgt

PNE Dispatch

C&C

ICCSInc Incident Mgt

PNEDispatch

999 / 112

Telephone

C&C

ICCS

Inc Incident Mgt999 / 112

DispatchPNE

Contact Management

C&C

ICCS

Inc Incident Mgt

Dispatch

Company unclassified | Export controlled

Issue | © Saab

Single modular multi-functional application

Workflow based with user configurable UI

Maximising 4G/LTE capabilities (video, images)

Software only, flexible, virtualised, hosted / cloud,

mobile/tablet

CONTROL ROOM TRENDS

Command & Control

ICCS• Radio Dispatch (Airwave, ESMCP)

• Telephony

• CCTV monitoring

• Access Control

• Intercom

Incident Management

Dispatch

CRM• Multiple Channels

• Contact History

• Faster & Informed decisions

• Resolution at first contact

• ASB Victims, Vulnerable People,

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Multiple Channels:

999, 101, SMS,

Email, WebChat,

Social Media

Automatically Create

Incident /

Diary Appt

Dispatch

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Multiple Channels:

999, 101, SMS,

Email, WebChat,

Social Media

Company unclassified | Export controlled

Issue | © Saab

Single modular multi-functional application

Workflow based with user configurable UI

Maximising 4G/LTE capabilities (video, images)

Software only, flexible, virtualised, hosted / cloud,

mobile/tablet

CONTROL ROOM TRENDS

Sh

are

in

fo w

ith

:•

Reco

rds M

gt

Syste

m

•L

oca

l A

uth

ori

ty

•O

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r fo

rce

s

Multiple Channels:

999, 101, SMS,

Email, WebChat,

Social Media

Dispatch

SAFECONNECT. CONTROL. COMMUNICATE.

THE UNIFIED PLATFORM FOR MISSION

CRITICAL OPERATIONS.

Chief Superintendent.

Damien Smethurst

Cheshire Constabulary Digital Transformation

IT Strategy - Vision

We will have Information Technology Solutions and Services that enable the Constabulary to fight crime

effectively; deliver excellent service to the public, and in particular to victims of crime; to facilitate agile and

mobile working across the Constabulary; and to improve the efficiency of all our operations

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• Public focused – ensuring every contact matters & that every police action counts

• Enabling a cultural and operational change in how police officers and staff interact with the Force Control Centre and the community

• Provide the link to the ESN and open up the potential for partner working with other agencies

• Flexible, versatile and innovative – UK leading design with significant interest from other UK Forces

• Unique approach to procuring an ‘End to End’ solution, providing front-end and back office users with live-time operational information for incident management

• Replacing 7 systems, from 4 suppliers multiple ‘integrations’ with a single system from a single supplier with a single integration

Our Objectives

Procurement Process

Requirements Based?

Pros:- Ensures the customer has considered all their requirements in advance Shortened Evaluation process compared to Outcomes Based ITT

Cons:- Stifles Innovation ITT requirements are significantly larger, often with more mandatory

requirements Requires the customer to know what is available – IT / product perspective Encourages traditional restrictive responses from potential suppliers

Procurement Process

Outcomes Based?

Pros:- Innovative and encourages new ideas/solutions Shorter less prescriptive requirements More flexible solution with options to suit current and future needs Acknowledges that suppliers may have better ways of providing the same service Makes use of supplier expertise Closer alignment of objectives between customer and supplier More responsive to customer requirements Greater efficiency in service delivery, through allowing the supplier flexibility in its

method of delivery and adapt to technological advances Better outcomes for the customer Encourages customer to improve practices/policies/procedures

Cons:- Lengthy evaluation required Often leads to significant ‘configuration’ requirements Difficult to compare solutions

Our Key Requirements

• Multi-channel public contact (999, 101, webchat, email, sms, video, social media)

• Contact Management (contact history with flags for vulnerability, etc)

• Incident Management with adaptive search and decision support

• Resource Management and Resource Location (ARL)

• Configurable workflows and Customisable UI

• Fixed / Web / Mobile working - allow all users to share information and self-serve

• Integration with other systems, e.g. CCTV, DMS, HR, RMS, etc

• Advanced GIS and event triggering

• Real time Business Intelligence

• High Availability open architecture with SDKs and APIs

• TETRA integration and ESN transition ready

Systems being replaced

A single UNIFIED solution from a single supplier to replace legacy systems

from multiple suppliers:

1. ICCS (Integrated Communication Control System)

2. C&C/CAD (Command & Control / Computer Aided Dispatch)

3. Contact Management (CRM)

4. Telephony routing (Automatic Call Distribution, skills based routing)

5. Mapping (GIS)

6. ARLS (Automatic Resource Location System)

7. Voice Recording

8. Mobile Data solution

Framework

SAFECONNECT. CONTROL. COMMUNICATE.

• Multi-channel public contact

• Intelligent contact history

• Adaptive search and decision

support

• Configurable workflow driven UX

• Fixed / Web / Mobile working

• Radio integration (PMR, TETRA, LTE)

• Share information and self serve

• Advanced GIS and event triggering

• Real time Business Intelligence

• High Availability open architecture

THE UNIFIED PLATFORM FOR MISSION

CRITICAL OPERATIONS.

Company unclassified | Export controlled

Issue | © Saab

UNIFIED… AND MODULAR

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Company unclassified | Export controlled

Issue | © Saab

OPEN INTERFACES

Company unclassified | Export controlled

Issue | © Saab

A CLIENT FOR EVERYONE…

Company unclassified | Export controlled

Issue | © Saab

SAFE MOBILE – IT’S JUST ANOTHER CLIENT!

19

Company unclassified | Export controlled

Issue | © Saab

CONFIGURABLE WORKFLOWS & CUSTOMISABLE UI

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SAFECONNECT. CONTROL. COMMUNICATE.

• Multi-channel public contact

• Intelligent contact history

• Adaptive search and decision

support

• Configurable workflow driven UX

• Fixed / Web / Mobile working

• ESN transition ready

• Share information and self serve

• Advanced GIS and event triggering

• Real time Business Intelligence

• High Availability open architecture

THE UNIFIED PLATFORM FOR MISSION

CRITICAL OPERATIONS.

Company unclassified | Export controlled

Issue | © Saab

THANK YOU FOR LISTENING!

If you have any further queries please email:

publicsafety@saabgroup.com