sts customer overview. the sts advantages founded in 1994, sts provides ip telephony and managed...

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Page 1: STS Customer Overview. The STS Advantages Founded in 1994, STS provides IP Telephony and Managed Services to thousands of small to mid size enterprises

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STS Customer Overview

Page 2: STS Customer Overview. The STS Advantages Founded in 1994, STS provides IP Telephony and Managed Services to thousands of small to mid size enterprises

The STS Advantages

• Founded in 1994, STS provides IP Telephony and Managed Services to thousands of small to mid size enterprises

• STS is a privately held, profitable, and debt free organization

• Next generation network architecture that includes Cisco, Sylantro, Meta switch, Lucent, and Acme equipment

• One of 400 Companies Worldwide to earn Cisco Powered Network status

• Since 2005, STS has grown VoIP and IP related revenue more than 1000%

• Private IP network connects to its disaster proof POP at the NAP of the Americas

• No single point of failure philosophy to attain five 9's of reliability (99.999% uptime.)

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Page 3: STS Customer Overview. The STS Advantages Founded in 1994, STS provides IP Telephony and Managed Services to thousands of small to mid size enterprises

Company History

Founded in south Florida as a long distance reseller

Launched local services via UNE-P resale and expanded marketing to multiple Florida markets

Initiated build out of next generation IP based network and surpassed 5,000 business customers

Expanded to nation-wide coverage with MPLS network and achieved Cisco Powered Network status

1994 2001 2004 2008

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Page 4: STS Customer Overview. The STS Advantages Founded in 1994, STS provides IP Telephony and Managed Services to thousands of small to mid size enterprises

Mission Statement

To Be The Leading Provider Of Managed Services and

Internet Protocol (IP) Based Telephony To Small & Medium

Sized Enterprise (SME) Customers In Our Primary Markets

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Page 5: STS Customer Overview. The STS Advantages Founded in 1994, STS provides IP Telephony and Managed Services to thousands of small to mid size enterprises

Markets

STS targets through it’s partners small to mid sized enterprises that generally have from 10 to 500 employees

STS HAS WELL ESTABLISHED VERTICAL MARKETS

• Business Services

• Multi-location retailers

• Accounting & Legal

• Medical & Healthcare

• Hospitality

• Finance & Insurance

• Travel & Recreation

• Printing & publishing

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Page 6: STS Customer Overview. The STS Advantages Founded in 1994, STS provides IP Telephony and Managed Services to thousands of small to mid size enterprises

Products and Services

• Voice ServicesVPX (Hosted IP PBX)

Business 2 (Integrated T-1)

Business PRI

SIP Trunking

Conference Calling

• Data ServicesMEGA 1 (Data T-1)

T-3, OC 3 to OC 192

MPLS / VPN

Metro Ethernet

• Managed Applications*Microsoft Exchange

Microsoft SharePoint

Network Security

• Managed Services*Hosted Infrastructure

Hosted Servers

Data Storage & Recovery

Cloud Computing

* 1st Quarter 2009

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Page 7: STS Customer Overview. The STS Advantages Founded in 1994, STS provides IP Telephony and Managed Services to thousands of small to mid size enterprises

Business Challenges Solved by Hosted Solutions

No Control Over Adds, Moves

and Changes

Can’t afford an expert to manage phone system service issues

Upgrades or expansion can be

costly and unpredictable

Have to order applications and features to get a

complete solutionNo features to

support remote workers

Multiple locations are impossible to manage

Vendor service calls are costly and unpredictable

Discussion Points for

Sales Calls

Businesses dislike managing PBX’s

Features and buttons are hardly

used

Page 8: STS Customer Overview. The STS Advantages Founded in 1994, STS provides IP Telephony and Managed Services to thousands of small to mid size enterprises

EVOlution Customer Benefits

*Hurricane Proof Your Business*Lower Total Cost of Ownership

• -Lower up-front Capital Expense…no PBX equipment to buy

*Lower Operating Expense & Simplified Maintenance • -Lower overall Total Cost of Operation per seat• -Lower ongoing Operating Expense since maintenance is reduced • -Centralized operations and control

*Free On-Net Long Distance Calling • -30-50% of average business calling is intra-company traffic

Page 9: STS Customer Overview. The STS Advantages Founded in 1994, STS provides IP Telephony and Managed Services to thousands of small to mid size enterprises

EVOlution… a New Approach!

Customer Premises

Hosted Communications Solution without the large investment!

Dedicated T-1 Internet Access – Reliability, faster connection, multiple users & guaranteed speeds. Hosted Solution - Tie teleworkers or branches to home office from any Internet connection via personalized web portal. Easy To Use Features - No manuals or codes to remember; uses standard web-based prompts. Single Consolidated Offer – Eliminates buying multiple boxes, servers & other CPE; no large capital investment. Smooth Service Transition – Initial training session provided for staff on use of service.

Page 10: STS Customer Overview. The STS Advantages Founded in 1994, STS provides IP Telephony and Managed Services to thousands of small to mid size enterprises

Is EVOlution Right For You?

Does your business…

Want to eliminate costly PBX upgrades or expansions?Want to eliminate costs associated with managing branch offices?Want simplified control over moves, adds, and changes?Want to increase business productivity?Want immediate access to new features?Have a mobile or remote sales force?Use the phone as a critical factor for operations?Focus on customer service?Anticipate rapid or uncertain growth?

YES?

Then… EVOlution IS right for you!

Page 11: STS Customer Overview. The STS Advantages Founded in 1994, STS provides IP Telephony and Managed Services to thousands of small to mid size enterprises

Favorite Features Plus….

Call Forward

Call Waiting

Call Hold

Call Conference (3-way)

Call Transfer

Do Not Disturb

Call Park/Call Pickup

Cisco 7960G

Polycom IP600

Cisco 7960G

Page 12: STS Customer Overview. The STS Advantages Founded in 1994, STS provides IP Telephony and Managed Services to thousands of small to mid size enterprises

Compare The Alternatives

Element PBX EVOlution

Up Front Cap ExSystem purchase averages $25 – $100K

IP phones & router

No system or infrastructure

Telephones Proprietary IP, analog & digital

Facilities/Reach Customer premises management Anywhere could be on-net

Remote User FeaturesCustom network design

Special equipment

Work from any Internet connection

No special equipment

Upgrades or New Features

New investment

Installation required

No new capital investment

Browser based

Moves, Adds, Changes (MAC’s)

Maintain staff in-house or outsource to on call technicians

Office administrator tool for MAC reduces expense

Disaster Recovery

Loss of service outages possible

Must purchase extra equipment for redundancy

Reliability of STS Telecom network & platform

IP allows instantaneous re-routing of traffic

Page 13: STS Customer Overview. The STS Advantages Founded in 1994, STS provides IP Telephony and Managed Services to thousands of small to mid size enterprises

Network Overview

THE STSNATIONWIDE NETWORK:•OC-192 backbone in Southeast•National MPLS backbone•Metro E in key markets•Competitive costs in all major markets•Carrier partners include AT&T, XO, Global Crossing, TW Telecom, and FPL Fibernet

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Page 14: STS Customer Overview. The STS Advantages Founded in 1994, STS provides IP Telephony and Managed Services to thousands of small to mid size enterprises

Pricing

Dedicated Data T-1 and Integrated Voice/Data T-1 w/ Cisco Equipment

starting at

$349

Seats starting at $24.95 and complete VoIP and Data solutions

starting at

$549

High Speed Metro Ethernet for Business available in 10 mbps to 1000 mbps

starting at

$1199

Microsoft Exchange, Microsoft SharePoint, Network Security, Hosted Infrastructure, Hosted Servers, Data Storage and Recovery, Cloud Computing

MEGA ONE VPX METRO-E

MANAGED APPLICATIONS and SERVICES

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Page 15: STS Customer Overview. The STS Advantages Founded in 1994, STS provides IP Telephony and Managed Services to thousands of small to mid size enterprises

Training and Support

• Initial Customer Training provided at no cost

• On-line training available via our web portals (Webinar)

• 24 X 7 Customer service and Network support

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Page 16: STS Customer Overview. The STS Advantages Founded in 1994, STS provides IP Telephony and Managed Services to thousands of small to mid size enterprises

The STS Advantages

SINGLE SOURCE FOR IP AND IT MANAGED SERVICES

HIGH-PERFORMANCE NETWORK

INDUSTRY-LEADING CUSTOMER SUPPORT AND

SYSTEMS

• One provider with nationwide network.• Complete suite of Managed Services.• Commitment to Product Innovations

• Cisco Powered Network• Next gen architecture with best of breed• Partnerships with leading carriers

• Dedicated Channel Managers.• Responsive technical support.• Robust proprietary OSS/BSS

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Page 17: STS Customer Overview. The STS Advantages Founded in 1994, STS provides IP Telephony and Managed Services to thousands of small to mid size enterprises

In Summary…

STS EVOlution just makes good business sense!

Increases your productivity

Cuts monthly telecom costs

Scales according to your needs

Is simple to control, configure & customize

Allows you to focus on your business instead of your communications systems

Hurricane proofs your business!

Transform your business with

EVOlution – a flexible, scalable, business-grade

communications solution!