© Synthetron 2015

Syntehtron presentation extract

CSW globalSingapore

20125

1. Change if people change2. CS needs corporate fit3. Make choices4. Engage5. Avoid pitfalls6. Develop competence7. NOT a decission delegation

Recap7 lessons

© Synthetron 2015 CSW global Singapore

© Synthetron 2015

•Wrong crowd•CS when not sincere, use crowd •Ill prepare• Hear out, flat or wide questions, induce groupthink•Promiss crowd what will not be delivered•Manipulate data

Don’ts

© Synthetron 2015

•Be sincere to Listen•Recrute well•Prepare well and focus•Think of the crowd journey

• it, them, us, we, I, leader• Ratio- emo, feedback- feedforward

•Respect data, outcome•Follow up

Do’s

© Synthetron 2015

Crowds are a great corporate source & lever

for corporate change

dont miss out on their capacity

to help your business progress faster

get their actionable insights

© Synthetron 2015 CSW global Singapore