外语系

纺织商务英语

Textile Business English

Module Four

Banquet Activities

Task 2

Making Reservation

1 To master the expressions of making reservation

2 To know how to make a reservation3 To know how to take reservation notes

Learning Objectives

Lead-in—Group discussion

1. How can we make a successful reservation?

2. How important is a reservation note ?Why?

Useful expressions and patterns

1. I’m writing to invite you to our dinner party at … (place) on … (date).

2. Would you like to come to our dinner party on Saturday evening?

3. Would you care to come to our party? 4. I wonder if you would be able to join us for dinner

tomorrow evening. 5. We are having a party at ….(place) on … (date). We

would be pleased if you could come.

Useful expressions and patterns

6. Will you and Mrs. Lawrence have dinner with us on Saturday, the 12th of May at six thirty p.m.?

7. I shall be very glad / pleased if … 8. It would be an honor to me if you

would accept our invitation. 9. It would be a great pleasure to me if

…

Listening

Dialogue 1

Notes to the dialogue

1 recommend: 推荐，介绍。 2 book a table: 预定座位 3 reserve: book, 预定 4 Under what name? 以谁的名义预定？ 5 a table with a view of a garden 靠花园边的位置

Listening

Listen to dialogue 1 and answer the following questions:

1. Which restaurant does Karen recommend to Sam?

2. Why does Karen suggest Sam to book a table?3. Does Sam have special requirements for the b

ooking?

Dialogue 2

Notes to the dialogue 1 What is the rate, please ？费用是多少？ 2 What services come with that? 有什么样

的服务？ 3 free of charge ： 免费 4 confirm ： 确认

Listening

Listening

Listen to dialogue 2 and complete the following answers:

1. John wants to book a single room with a bath from the afternoon of July 5 to the morning of July 8.

2. For $120 you’ll have a color television, a telephone and a newspaper delivered to your room every day. And you can enjoy your breakfast free of charge.

3. They’ll mail John a reservation card confirming your booking as soon as possible.

More Practice

Making Reservation

More Practice

Brainstorming Question

What are the key elements in a reservation?

A Reservation FormAMBASSADOR HOTELRESERVATIONSMr./Mrs./Miss/Ms* __________________ (Surname)Date of Arrival:___________ No. of Nights:__________Room No: ____________________Suite/Double/Single/Economy*Room Rate: ￡ 95/ ￡ 65/ ￡ 50/ ￡ 30 per night*Method of Payment: creditcard/cheque/cash**(Delete as applicable)Additional Remarks:_______________________________________________________________________________________________

________________________________

Discussions

This is the hotel reservation form. Fill in the form, using the information from the telephone conversation.

Note that some items should be crossed, as they not applicable.

What additional remarks need to be made?

A Hotel Reservation

Information Transfer

This is an information gap activity. Work in pairs. Do not look at your partner’s information.

A Hotel ReservationPerson A: You are the secretary at Fileco. You

are telephoning a hotel in order to make a reservation for your boss. Use the information below to complete your part of the dialogue.

Person B: You are the receptionist of the Ambassador Hotel. You receive a phone call from somebody who wishes to make a reservation. Use the information on the right of the page to complete your part of the dialogue.

A Hotel ReservationInformation for Person A:

FILECOTWO-DAY Sales Conference ForArea Sales Representatives22nd and 23rd October

The Sales Manger of Filecowill hold a two day SalesConference to introduce youto the new product range for next year.

Conference starts 9.00 amCoffee and Lunch providedPlace: Ambassador Hotel. Birmingham

A Hotel ReservationInformation for Person A:

MEMOTo: Jill From: David

Date:25th Sept. Subject: hotel booking

Jill,

Would you book me in at the Ambassador Hotel, Birmingham for 3 nights from 21st October. I’d like a single room with a bathroom. Don’t pay too much!

I’ll also need a small conference room for about twelve people for two days. Ask them if they can provide morning coffee and a simple buffet lunch.

I’ll be leaving on the morning of the 24th. The company will be paying. Thanks!

A Hotel ReservationInformation for Person B:

AMBASSADOR HOTELROOM RATES

Suite,__________________ ￡ 95 per night(with bathroom and private sitting room)

Double Room____________ ￡ 65 per night(with bathroom and full bar facilities)

Single Room_____________ ￡ 50 per night(Double room, single occupancy rate)

Economy Rooms_________ ￡ 30 per night

All rooms are fully equipped with Bathrooms and televisions.

Prices include a continental breakfastServed in the room or a full buffet

Breakfast in the Coffee Shop.

A Hotel ReservationInformation for Person B:

Ambassador Hotel October 22nd Conference Room BookingsThai RoomChamber of Commerce 9.30 am – 4.30 pm.American Ballroom and BarUniversity of Hull 10.00 am – 11.00 pm..Egyptian Room-------------------------------------------------------Chinese RoomSino-British Friendship Scoiety 11.30 am – 3.30 pmIndian RoomClosed for re-decoration

SPECIAL PRICES FOR BUSINESS GROUPSBuffet Lunch ￡ 10 per personA choice of hot and cold dishes, with dessert and coffee.Buffet Lunch ￡ 6per person Salad with cold meats, dessert and coffeeBuffet Lunch ￡ 4 per person A selection of sandwiches with coffee.

In-class Activity

Dialogue and Class Presentation

Assignment

Dialogue:

You will go to Hawaii for a business trip, and you’d like to book a return ticket. Make a dialogue with your partner.

Reference For more topic-related information , Pease refer to the following websites:

http://sina.echineselearning.com/english/contents/survival-chinese/making-reservations-for-seats.htmlhttp://www.wwenglish.com/en/club/a/oe/8277.htmhttp://www2.sdwfvc.cn/jpkc/english/whcy/book2/4.htmhttp://www.examda.com/bec/shijian/

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