►Think big

►Start small

►Act now

►Have fun

Welcome to Review #21 October 2007

Thanks! (especially to Bill C. and Karen N.)

Quarterly Review plan: Summer & Winter:

-Service Line focus --roadmaps & portfolio mgt Fall & Spring:

-Process improvement focus, org-dev, engagements Next: Monday, January 14, 2008

Logistics

Audience Participationaka “Social Networking”

During the day, make a list of things you think need to change in C&C

Mark a couple as most important Send or give to me by tomorrow night... I'll

anonymize, consolidate and post on wiki Think big, Start small, Act now, Have fun!

Introduction

Goal

Action Items from 6/5

Setting the Stage

Notes on the (R)evolution

Schedule

Meeting Goal

Make C&C even better!

Follow-up on 6/5 results Share info Propose some ideas Discuss key issues Help re-invent ourselves

Have some fun!

Action Items from 6/5

√ Break down silos √ Service line focus √ Be more agile √ Better global support Communicate better Reduce duplication Better metrics

VisionMission

Objectives

Strategy

Tactics

Setting the Stage

VisionMission

Objectives

Strategy

Tactics

Setting the Stage

Technology Vision

Providing Any time, Any where, Any device

access to Everything*

quickly, safely, dependablyand without intermediaries.

* for some value of everything

(c1975: hardware, software, data, people)

-building on the visions of Bush, Licklider, Fuller...

Bush's MEMEX (1945)

Bucky's World Game (1965)

VisionMission

Objectives

Strategy

Tactics

Setting the Stage

C&C Mission Redux

SUPPORT THE BUSINESSSUPPORT THE BUSINESS (discovery, learning, care) e.g. provide reliable and responsive services

DRIVE SYNERGY & PRODUCTIVITY IMPROVEMENTSDRIVE SYNERGY & PRODUCTIVITY IMPROVEMENTS e.g. provide great tools.

FOSTER PARTNERSHIPSFOSTER PARTNERSHIPS that enable extraordinary achievements by UW students,

faculty, staff, and clinicians.

FOSTER INNOVATIONFOSTER INNOVATION that transforms learning, research and health care.

SHOWCASE TECHNOLOGYSHOWCASE TECHNOLOGY that illustrates what is possible.

VisionMission

Objectives Strategy

Tactics

Setting the Stage

Objectives (Themes)

Take care of Take care of businessbusiness

Tear down the Tear down the wallswalls

Get out of the Get out of the wayway

1. Take care of business... e.g.

Basic infrastructure

Security

Reliability

Performance

2. Tear down the walls... between

Times Places Devices Organizations Technologies Applications Communities People & Resources

Alternate 2. Build Bridges

3. Get out of the way...

There's something happenin' here

(R)evolution

ComputingComputing MobilityMobility CustomerCustomer MarketMarket ExpertiseExpertise GovernanceGovernance OrganizationOrganization

Computing Evolution

MainframeMainframe

ClusterCluster

CloudCloud

PersonalPersonal

Mobility Evolution

AnywhereAnywhere

At homeAt home

At the institutionAt the institution

Near the MainframeNear the Mainframe

Customer Focus Evolution

IndividualIndividual

GroupGroup

DepartmentDepartment

InstitutionInstitution

Market Evolution

ConsumerConsumer

CommodityCommodity

PersonalPersonal

PriesthoodPriesthood

Expertise Evolution

Algorithms? Algorithms? -Death of Intuition-Death of Intuition

Crowds Crowds -Democracy now!-Democracy now!

Individuals Individuals -Power to the people-Power to the people

ElitesElites -Cabals and experts-Cabals and experts

Governance Evolution

SharedShared-Community-Community

FederatedFederated-Coordinated-Coordinated

DistributedDistributed-Autonomous-Autonomous

CentralCentral-Controlled-Controlled

Organizational Evolution

Ultra-Service Ultra-Service

ServiceService

SurvivalSurvival

EntitlementEntitlement

Entitlement

“We are the phone company... We are omnipotent.”

-Ernestine (Lily Tomlin)

Survival

Remaining relevant in Remaining relevant in changing times...changing times...

Like when you work for Like when you work for a central service a central service organization that no organization that no longer has a monopoly longer has a monopoly on IT :)on IT :)

Service

Focus on helping others Focus on helping others succeed, succeed, notnot on on organizational or organizational or individual self-interestindividual self-interest

Make their day!!Make their day!!

Make their day

Important safety tip

Do NOT confuse with

“Make MY day!”

Ultra-ServiceMake Their Day... Urgently!

Possible?

“You can have everything in life you want if you will just help enough other people get what they want”

--Zig Ziglar

How?

Respecting Autonomy

“It is not for me to change you. The question is, how can I be of service to you without diminishing your degrees of freedom?”

-R. Buckminster Fuller

Toward an IT Strategy

OIM Strategic Roadmap

Customer Pain Points

Service Line Management

Agility

Agility

Agility Wars :)

Agility Wars :)

40,900

75,900

22,000

The Agile Elephant

Global Support

Accessibility

Wrap-Up

► ►Think bigThink big

►►Start smallStart small

►►Act nowAct now

►►Have funHave fun

On with the show!

But first....

A word from Fearless Leader...

TheoryTheoryExperimentExperimentObservationObservationDiscovery!Discovery!

UW Technology:

Learn,

Discover,

Change the world!

Slide complements of Ed Lazowska Ron Johnson ronj@cac.washington.edu

VisionMission

Objectives

StrategyTactics

Setting the Stage

Toward an IT Strategy

Meta Strategy: Community Leadership

Community leadership

BusinessUnits

OIM UWM-ITS

AcademicUnits

UW Medicine

C&C

Strategies

Engagements

Shared Leadership

" ... it is imperative that we change the way " ... it is imperative that we change the way the university makes technology the university makes technology deliberations, decisions, commitments and deliberations, decisions, commitments and directions to one that is the product of broad directions to one that is the product of broad participation and shared *leadership* of folks participation and shared *leadership* of folks with expertise and direct relationships with with expertise and direct relationships with our faculty and students and clinicians our faculty and students and clinicians across the UW."across the UW."

--Ron Johnson

The Strategy Strategy--the night of a thousand SIGs

►Prepare

►Plant

►Fertilize

►Harvest

a thousand, Gracie??

Well, no, not really...Well, no, not really... Grassroots drivenGrassroots driven Led by CompDirsLed by CompDirs Catalyst survey soonCatalyst survey soon Many different flavorsMany different flavors Many different resultsMany different results Not just SIGsNot just SIGs

Changing Times... can bring hard questions

Does community leadershipmean we are no longer leaders?

FollowLead

Where should we be?

Engineering DrivenMarket Driven

Talk Listen

Not exactly...

Our challenge: learn Our challenge: learn whenwhen and and howhow to lead to lead With partnership, we're all in it togetherWith partnership, we're all in it together Always respect our partners' expertiseAlways respect our partners' expertise Always listen first, talk laterAlways listen first, talk later Understand the differences betweenUnderstand the differences between

Decisions our customers don't care aboutDecisions our customers don't care about Decisions they do care about, and we don'tDecisions they do care about, and we don't Decisions where we both care and may differDecisions where we both care and may differ

IT Strategy Framework

Personal & Group Tools

Media & Distribution

Systems

Administrative Systems

Academic Tools Healthcare

Systems

infrastructure

FinancePrivacy & Security

ComplianceBusiness Continuity

Community BuildingProcess & Policy

Information Management

User Services

DISTRIBUTION and MEDIA - ‘in-reach’ & outreach –TECH. and ‘CHANNELS’

eScience and

eResearch

UW Technology: Strategic Arenas, All Needing Attention

UW TECHNICAL INFRASTRUCTURE (networks, security, messaging, middleware etc.)

FINANCIAL (INFRA)STRUCTURE of Technology at/for the UW

C O M P L I A N C E

PERSONAL and GROUP‘PRODUCTIVITY ENABLING’

TECH.

eLearningand

eTeaching

S H A R E D P L A N N I N G & D E C I S I O N – M A K I N G

UW Administrative Information Systems,

and Information Mgmt.

UW's Hospitalsand

Clinic I.T.

Status?

►►Prepare --Summer 2007Prepare --Summer 2007

►►Plant --Fall 2007Plant --Fall 2007

►►Fertilize --Winter 2008 Fertilize --Winter 2008 (and beyond)(and beyond)

►►Harvest --Summer 2008Harvest --Summer 2008