Hipmunk.com

1) Description: Calendar selection doesn’t show fully on the screen, need to scroll down. It also doesn’t show the year, and no hard entries or separate drop down selections. Heuristic: Freedom – limited defaultsRating: 2

2) Description: Passenger selection: Too many classes of passengers available on display ie infant and lap infants. And needs to scroll down to see cabin class, which also includes too many options, such as ‘Air Taxi’?Heuristic: Minimalism – too much information on display.Rating: 3

3) Description: By selecting Air taxi, the search returns no results, but error doesn’t tell you why.Heuristic: Error recovery.Rating: 3

4) Description: Doesn’t show search progress bar.Heuristic: VisibilityRating: 1

5) Description: Pop up box doesn’t show X to exit – not consistent with previous screen.Heuristic: ConsistencyRating: 0

6) Description: After search, too much clutter comes before the need to know information.Heuristic: Minimalism.Rating: 1

7) Description: When you click on compare on partner sites, each check box brings up a pop up window, which distracts from the original screen.Heuristic: Flexibility – advanced task not fluid or efficient.Rating: 3

8) Description: When using the flexible date option, and if prices for dates are too high, the prices are not displayed. Users have to actually click on the dates and do a search for the prices. Heuristic: Recognition – information hard to discover.Rating: 4

9) Description: When you click on ‘My Saved flights’, An message comes up to say I didn’t save any flights, even though I had saved flights to get notified. Wording is confusing.Heuristic: Consistency and Error Recovery.Rating: 3