Would you be surprised to know that calls come into the PCard Office from Cardholders, Reconcilers, Approvers and Liaisons that do not know who their dept. PCard Liaison is?

› It happens – yes, even some Liaisons seem to be unaware

What is the single transaction limit on my PCard?

Do I have any enhancements on my PCard?› Dept. PCard (when transfers occur – the

individual needs to be aware of all limits and enhancements associated with the PCard)

Why is my PCard Declining?› This is something that the PCard Office can

assist in determining cause

Liaison Information

› Located in PCard Policy 2.1.3 Liaison› Acts as Departmental Contact for PCard

Administration› Is the designated signer on all

documentation including but not limited to; change forms, delete forms, transfer forms and new applications In addition departmental program changes Except on their own PCard, Access or Role

Applications and agreements› Forward to PCard Office› PCard Notification of Application submitted

Pass Phrase/Password on Application

› Original Application Required› Maintains copies of cardholder

applications, agreements, # of cards, files…

Department contact for Lost or Stolen PCards and notifies the PCard Office› 1st point of contact› Assists in Cardholder/Responsible

Cardholder notification for verification of transaction validity

› JPMC 1.800.270.7760 after normal business hours, weekends, or when unable to reach PCard Administration Pass Phrase Last 4 digits of SS# = Last 4 digits of EMLP ID

Assists with cardholder process in resolving merchant issues/steps for dispute via JPMC PaymentNet

Fraud is Fraud and not disputable What is a disputable transaction?

› Reference PCard Policy 10.0 What is a Fraudulent transaction?

› Reference PCard Policy 11.0 11.1 Individual PCards 11.2 Department PCards

Disseminates information from PCard Administration to cardholder› Discussions within Departmental meetings› PCard Newsletter› Listserv notifications

Handles staff questions relating to PCard Program

Monitors Card Activity in Department

Store infrequently used PCards in a secure location› Reduced Limit = Reduced Risk› Determine actual need for the PCard

Options available

Suspension & Transfers› Individual PCards Temp. suspension during

absence of Cardholder i.e. Sabbatical leave, extended vacations,

extended illness, etc.

Suspension & Transfers› Department PCard

Holds Department PCard until Transfer paperwork has been processed

Holds Department PCard until RCH returns from extended vacation, extended absences, etc.

Reduced limits = Reduced Risk

Physical Card Collection, Forms, Notifications, etc.› Cardholders › Dept. PCard RCH› Reconcilers› Approvers› Liaisons

Timely notification to the PCard Office› Reduction of Risk to the University

Notification of Cardholder traveling out of the country on University Business› JPMC notations› Possible holds on PCards› Importance of Liaison

Advises the Department Head of problematic cardholders

Advises the Department Head of Misuse of a PCard› Reference PCard Policy 14.8› References University Misuse of Assets

Policy

Not turning in receipts Self Disclosure issues Violations

› 14.1 Pyramiding› 14.2 Not Approved› 14.3 Not Reconciled› 14.4 Single Established PCard Limit

Violation› 14.5 Unauthorized Sharing of a PCard

Violations › 14.6 Purchase Rewards› 14.7 FSO Compliance› 14.8 University of Arizona’s Misuse of

Assets Policy

Original applications must be received in PCard Office› Faxed copies can begin the process› Original application must be received prior

to release of the PCard Be realistic in limits requested on

application› Single transaction Amount› Monthly transaction Amount› Number of daily transactions› Number of monthly transactions

Policy Training/Exam for applicant› 4 weeks or cancellation of application

Enhancements at time of original applications› PCard Plus * online exam (reconcilers &

approvers) Legal Name in UAccess/ISW signature

verification

Non-Home Department Card Issuance› Reference: Policy 2.3.6

Effective July 31, 2009: Issuance of a PCard from another Department other than the Employees listed Department in UAccess/ISW will require submission of documentation from both Departments including acknowledgement of responsibilities associated with the PCard Transactions

Multi-Card Issuance› Reference 2.3.7› Similar in nature to Non-Home Department

card issuance

Please contact to us arrange a department refresher cardholder training

› Karen Brookbanks 520.621.3288› Dureen Berg 520.621.3099

Ensure your cardholders know who you are and how to contact you, as well as how to reach the PCard Main number and JPMC Customer Service› Call the Main PCard number will general

questions 520.626.9091› PaymentNet Password resets› Status on applications

PCard Administration is available to come out to your department and meet with you and your Reconcilers, Approvers, or Cardholders

Please don’t hesitate to contact the PCard Office

A certificate of Liaison Refresher Training attendance will be sent out to you via email and a copy retained in your Department’s Master file in the PCard Office

Thank you