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TRANSCRIPT
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40103 A4 24pp:_ 29/2/12 15:28 Page 1
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Newspaper Deliveries
Newspapers will be supplied to you in bundles. Check
quantities received against the accompanying delivery
note and make a note of any discrepancies. You need
to insert any supplements into newspapers.
Discrepancies in your Delivery?
Any discrepancies or damaged goods must be
reported to customer services on the day of delivery.
- Check all tote boxes and bundles received are yours.
- For newspapers: within 2 hours of delivery or thestore opening (whichever is latest).
- For magazines: By 3pm on the day of delivery.
Claims will be validated. You may be issued with a
credit, or supplied with replacement stock.
Delivery Location
A member of the Smiths News team will be visiting
you to determine the delivery and returns collection
location at your store. Your driver will track delivery
of your newpapers and magazines and will scan
your barcode sticker every day to record that your
magazines and newspapers were delivered, and at
what time they arrived. Your supplying house will
provide you with a barcode sticker which you must
display in your shop window or at point of delivery.
We strongly recommend you provide a secure / locked
place for your deliveries. Should you require a
security box, please speak to your Development
/ Territory Manager. If your delivery location is not
secure, the product is your responsibility once
delivered. Smiths News will not be accountable for
any losses incurred.
Delivery Time
Please talk to your supplying house to establish
your delivery time. Wherever possible, we will
deliver your supplies at the time you need them.
This is known as Required Delivery Time (RDT).
Magazine Deliveries
Each day’s delivery will have a number of plastic
boxes (which we call tote boxes) and full bundles
of newspapers and magazines; each tote will have
its own consignment note. You will receive a
Daily Priced Delivery Note (DPDN) for the whole
consignment.
Use the customer consignment note to check-in
your magazine supplies, recording any differences
in the actual delivery to that listed on the DPDN.
You can phone customer services or use
www.connect2u.co.uk to tell us of magazine
discrepancies.
Occasionally, stock can become damaged in transit.
Should this be the case, please contact us and
arrange to return any damaged goods at the
earliest available opportunity.
Newspaper claims or damages can only be reported
through customer services. If you have a claim for
a magazine you can use your supplying houses’
customer services or www.connect2u.co.uk.
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40103 A4 24pp:_ 29/2/12 15:28 Page 3
Merchandising
Put the new magazines and newspapers on the
shelves and remove any old issues – don’t forget
to check the stockroom and till area. Prepare old
issues for returning. We recommend you keep your
magazine and newspaper fixtures replenished
during the day.
Returns Procedures
Please ensure that if you receive supplies from more
than one wholesaler, you do not return product to
the wrong wholesaler! If you’re unsure where a title
should be sent, please ask your supplying house.
Magazine Returns
You will receive four magazine recall notes a week.
These are on Saturday, Tuesday, Wednesday and
Thursday. The day and frequency of returns collections
will vary by location and will be confirmed with
your supplying house. There are a minimum of four
collections a week. All returns must be placed in the
tote boxes that your magazines are supplied in. Please
label your returns clearly, ensuring your customer
number is visible in the little window on one end of the
box. All totes MUST be sealed with the plugs provided,
please contact customer services to order. They also must not exceed 17kg and not be more than three-quarters full. This follows our health and safety guidelines.
Enclose one copy of the completed recall note with your returns; retain and complete the second copy for your records, confirm the number of parcels to be returned, sign and date the recall note before sealing the tote. Please do not allow empty totes to accumulate in the store, leave them for collection with your magazine returns. Leave returns ready for your
driver to collect at the secured pick-up point.
Newspaper Returns
Bundle up any newspapers that haven’t sold at
the end of each day. Complete the newspaper
recall note, which will be dispatched with each
delivery. Attach the completed note to a securely
tied bundle (max weight -17kg). Please ensure
your customer number is clearly visible on each
bundle – use the barcode labels which are provided
by your supplying house.
Missed Returns
Any newspapers or magazines that you may have
missed should be manually entered on the next
available recall note and returned with your next
returns collection.
Returns Queries
Confirmation of all your credits is itemised on the
credit section of your DPDN. Should you have any
queries regarding your returns, please call your
customer service team. Please quote the relevant
returns note number, which is at the top of each
recall note.
Credit query deadlines are shown on the bottom of
each recall note.
Vouchers
Both newspaper and magazine publishers use
vouchers to support promotional campaigns. When
a shopper presents one of these vouchers to you
it is important that you only accept the voucher
as a part payment for the newspaper or magazine
printed on the voucher. The voucher will clearly
state the “value off” the purchase, the latest date
you can accept the voucher from your customer
and the latest date you can return it to us for
a full refund (plus handling allowance).
We will provide you with a voucher recall note
for you to record all the vouchers returned to us
and a pre-printed voucher envelope. Put the
vouchers in the envelope
and send them back to us with your magazine
returns. When we receive your voucher envelope
at our warehouse, it will be scanned and a
confirmation message will appear on your DPDN.
The value of the vouchers credited will appear on
a separate itemised voucher credit note, which
you will receive with your supplies every Saturday.
InvoicingWe will send you a summary of the previous
week’s deliveries called a Weekly Summary
Invoice (WSI). The WSI is sent out with your
supplies every Tuesday. This also includes all
charges and credits in the previous week.
PaymentsOur terms and conditions state that payment is
to be made by weekly direct debit.
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40103 A4 24pp:_ 29/2/12 15:28 Page 4
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BDLE TOTAL NO.QTY TITLE/ISSUE SIZE SUPPLY BDLS
4O DAILY MAIL (TUE) O5JUL 4O O
7 FINANCIAL TIMES (TUE) O5JUL 7 O
18 DAILY TELEGRAPH (TUE) O5JUL 18 O
BDLE TOTAL NO.QTY TITLE/ISSUE SIZE SUPPLY BDLS
25 GUARDIAN (TUE) O5JUL 25 O
2O INDEPENDENT(THE) (TUE) O5JUL 2O O
15 I DAILY (TUE) O5JUL 15 O
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Newspaper Packing SheetEvery morning along with your newspaper supplies you will receive a packing sheet / delivery note. Please
ensure the newspaper supplies match what is on the documentation. If you do notice any discrepancies
please contact your supplying houses’ customer services team.
Example of your newspaper PACKING SHEET
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40103 A4 24pp:_ 29/2/12 15:28 Page 5
Consignment note / magazine contents noteEach magazine delivery will contain a customer consignment note / magazine contents note. Please ensure the magazine supplies match what is on the documentation. If you do notice any discrepancies please contact your supplying houses’ customer services team.
You will also need to check the “late list”. This will advise you if any magazines have not yet been delivered to our depot.
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Example of your magazine CONSIGNMENT NOTE
ConsignEach magathe magazcontact yo
&&));';'ment note / magazineazine delivery will contain a cine supplies match what is on the documentation. If you do notice any discrur supplying houses’ custom
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ou will alsYYou will also need to check the “late list”. This will advise you if any magazines have not yet been deliverto our depo
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40103 A4 24pp:_ 29/2/12 15:28 Page 6
Goods & Delivery Procedure With each delivery you will receive a Daily Priced Delivery Note (DPDN) that shows all of the newspa-per and magazine product that has been delivered to you that day, detailing important information such as quantity delivered, retail price, discounts and VAT. Every day you need to check that the quantities of newspapers or magazines you receive matches the quantity on the DPDN.
Newspaper discrepancies should be reported to customer services within two hours of delivery or the store opening (whichever is latest).
Magazines discrepancies should be reported to customer services by 3pm on the day of delivery.
Customer services will give you a claim reference number, please keep a note of this number.
Credit or replacement stock, when available, will be delivered to you the following day. If you do not receive the product or a credit replacement, contact your supplying houses’ customer services.
You will also recieve daily confirmation of all cred-its and claims processed by us the previous day.All shortages and overpacks should be notified to Customer Services.
Important Information
If you cannot locate your DPDN then you must record the titles and quantities and then contact customer services at your supplying house.
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CDED F7>&8:-G775H&>/3-&>& I9523/ *3/F7>&8:-G775JKE LJ1MNDO LPL LLOMA&Q( LRLLPEECPS
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;CGTYEYCBT *UYYSOCH
LEMEZONCT *UYYSOCH
VAT ANALYSIS
DAILY AUSAF (TUE) 05JUL 1 0.500 0.125- 0.37 0.00 0.00 DAILY EXPRESS (TUE) 05JUL 8 0.450 0.109- 2.73 0.00 0.00 DAILY MAIL (TUE) 05JUL 36 0.500 0.121- 13.64 0.00 0.00 DAILY MIRROR (TUE) 05JUL 28 0.450 0.107- 9.60 0.00 0.00 DAILY RECORD (TUE) 05JUL 1 0.500 0.118- 0.38 0.00 0.00 DAILY STAR (TUE) 05JUL 19 0.250 0.061- 3.60 0.00 0.00 DAILY TELEGRAPH (TUE) 05JUL 2 1.000 0.233- 1.53 0.00 0.00 FINANCIAL TIMES (TUE) 05JUL 1 2.000 0.444- 1.56 0.00 0.00 GUARDIAN (TUE) 05JUL 3 1.000 0.250- 2.25 0.00 0.00 I DAILY (TUE) 05JUL 5 0.200 0.050- 0.75 0.00 0.00 INDEPENDENT(THE) (TUE) 05JUL 1 1.000 0.222- 0.78 0.00 0.00 IRISH INDEPENDENT (TUE) 05JUL 1 1.200 0.300- 0.90 0.00 0.00 POLSKI (TUE) 05JUL 1 0.750 0.188- 0.56 0.00 0.00 RACING POST (TUE) 05JUL 2 1.800 0.450- 2.70 0.00 0.00 SUN (TUE) 05JUL 94 0.250 0.070- 16.96 0.00 0.00 TIMES COMPACT (TUE) 05JUL 2 1.000 0.250- 1.50 0.00 0.00
ALL ABOUT SOAP 248 2 1.650 25.000% 2.47 0.00 0.00 AMATEUR GARDENING 09JUL 3 1.990 25.000% 4.48 0.00 0.00 ANGLERS MAIL 05JUL 1 1.800 25.000% 1.35 0.00 0.00 BELLA 28 6 0.870 25.000% 3.91 0.00 0.00 * BEN 10 HERO VIS NATIONAL 15 1 5.130 25.000% 3.85 0.00 0.00 1 0.860 25.000% 0.54 20.00 0.11 BEST 27 2 0.900 25.000% 1.35 0.00 0.00 CLOSER 09JUL 4 1.400 25.000% 4.20 0.00 0.00 GRAZIA 11JUL 1 1.950 25.000% 1.46 0.00 0.00 HEAT 09JUL 3 1.650 25.000% 3.71 0.00 0.00 HELLO 1182 1 2.000 25.000% 1.50 0.00 0.00 INSIDE SOAP 09JUL 2 1.500 25.000% 2.25 0.00 0.00 LOOK 11JUL 4 1.700 25.000% 5.10 0.00 0.00 MATCH 05JUL 2 1.990 25.000% 2.98 0.00 0.00 MATCH OF THE DAY WEEKLY 168 1 1.990 25.000% 1.49 0.00 0.00 MORE 11JUL 2 1.500 25.000% 2.25 0.00 0.00 MY WEEKLY 09JUL 1 0.850 25.000% 0.64 0.00 0.00 NATIONAL ENQUIRER 11JUL 1 1.000 25.000% 0.75 0.00 0.00 NEW 425 1 0.950 25.000% 0.71 0.00 0.00 NOW 11JUL 2 1.400 25.000% 2.10 0.00 0.00 NUTS 08JUL 1 1.800 25.000% 1.35 0.00 0.00 OK 784 1 1.490 25.000% 1.12 0.00 0.00 OK CELEBRITY BUMPER PACK 784 2 2.990 25.000% 4.48 0.00 0.00 RADIO TIMES LON-ANG MID 09JUL 5 1.200 25.000% 4.50 0.00 0.00 REVEAL 27 3 0.990 25.000% 2.23 0.00 0.00 SOAPLIFE 254 1 1.650 25.000% 1.24 0.00 0.00 STAR 11JUL 2 0.850 25.000% 1.27 0.00 0.00 TOP MARQUES 05JUL 1 3.950 25.000% 2.96 0.00 0.00 TOTAL TV GUIDE ENGLAND 28 4 1.000 25.000% 3.00 0.00 0.00
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TA!1*U"#A#V#H!$HIU**W#X$H*!FYXZ#U)J!1H)WLRR!$)KKIXZ$)X!A)#KUY$)XUY!D!C*FYAX(!OMPCESMDNOMLSMM
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VAT ANALYSIS
TV AND SAT ENGLAND/WALES 09JUL 4 1.400 25.000% 4.20 0.00 0.00 TV CHOICE ENGLAND 28 21 0.420 25.000% 6.61 0.00 0.00 TV EASY ENGLAND 09JUL 1 0.490 25.000% 0.37 0.00 0.00 TV TIMES ENGLAND 09JUL 1 1.200 25.000% 0.90 0.00 0.00 WHATS ON TV LOND/ANG/MIDL 09JUL 14 0.490 25.000% 5.14 0.00 0.00 WOMAN 11JUL 1 0.920 25.000% 0.69 0.00 0.00 WOMANS OWN 11JUL 1 0.920 25.000% 0.69 0.00 0.00 ZOO WEEKLY 08JUL 2 1.800 25.000% 2.70 0.00 0.00
* VOUCHER ENVELOPES O/SHOT 5 0.000 100.000% 0.00 20.00 0.00
& 6?>3I6+APES [ \1311]& 132?+APES [ \51311]& 6213J2+APES ;CP
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This documentation is referred to as a Daily Priced Delivery Note (DPDN)
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40103 A4 24pp:_ 29/2/12 15:28 Page 7
Newspaper Returns Procedure
A newspaper recall note arrives with your supplies every day. It is important to keep a record of any unsold newspapers that are sent back - don’t forget to complete and return the right hand side of your recall note.
Ensure your customer number is clearly visible on all bundles of newspapers that are returned; we are unable to credit any unidentified bundles. Please also ensure that the bundles you return are tied securely. You can purchase the string by contacting your supplying houses’ customer service team.
If your returns are not collected, it is very important that you contact your supplying houses’ customer service team to advise them. If you don’t advise them it could result in lost credit, please contact them and they will advise you what you need to do next.
A few points to remember:
Sunday returns.
customer number - it is important that they are both clearly visible.
Example of your newspaper RETURNS NOTE
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1/&;&9:B&![U2/79\$*U]!MNDO!LPL!NEOPA&6:??!X7/&!Q7>!67??&6/479!79 789:;18<(+,=>:?=''1H#Y%#$ H#=**^$_# >7295!B>&&9!W)SOC!H4/6849!A7:5UY P R1JYXI$*K!%IXZK)T
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DAILY AUSAF (FRI) 08JUL 0.50 DAILY EXPRESS (FRI) 08JUL 0.45 DAILY JANG (FRI) 08JUL 0.50 DAILY MAIL (FRI) 08JUL 0.50 DAILY MIRROR (FRI) 08JUL 0.45 DAILY RECORD (FRI) 08JUL 0.50 DAILY STAR (FRI) 08JUL 0.25 DAILY TELEGRAPH (FRI) 08JUL 1.00 GUARDIAN (FRI) 08JUL 1.00
I DAILY (FRI) 08JUL 0.20INDEPENDENT(THE) (FRI) 08JUL 1.00IRISH INDEPENDENT (FRI) 08JUL 1.20RACING POST (FRI) 08JUL 1.80SUN (FRI) 08JUL 0.25TIMES COMPACT (FRI) 08JUL 1.00
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DAILY AUSAF (FRI) DAILY EXPRESS (FRI) DAILY JANG (FRI) DAILY MAIL (FRI) DAILY MIRROR (FRI) DAILY RECORD (FRI) DAILY STAR (FRI) DAILY TELEGRAPH (FRI) GUARDIAN (FRI) I DAILY (FRI) INDEPENDENT(THE) (FRI) IRISH INDEPENDENT (FRI) RACING POST (FRI) SUN (FRI) TIMES COMPACT (FRI)
08JUL 08JUL 08JUL 08JUL 08JUL 08JUL 08JUL 08JUL 08JUL 08JUL 08JUL 08JUL 08JUL 08JUL 08JUL
✂
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40103 A4 24pp:_ 29/2/12 15:28 Page 8
Magazine Returns Procedure
You will receive a magazine recall note four days a week, on a Tuesday, Wednesday, Thursday and Saturday.
Use your recall note to remove all old issues from sale, you then need to put all your magazine returns into your tote boxes ready for collection.
A few points to remember:
Ensure all tote boxes are sealed with tote plugs (see picture below) - speak to customer services if you require these.
unable to credit any unidentified bundles.
your section of the recall note for your records.
should go in tote boxes.
items on manually. This applies to all Sale or Return (SOR) product. For firm sale, please contact your customer service department, who will advise on next steps.
This is a picture of a tote box. The secure plugs are in red on this tote box.
F7>&8:-G775!!$*U]!MNDO!LPL!LLOMA&6:??!X7/&!Q7>!67??&6/479!79 GA1BA718<(+$=>:?=''[SPRS\!$)KKIXZ$)X!=)A*@)A$T)$)!T)$)AJ#c!Z#A#Z*![SPRS=7>&672>/!172/8a7295$)KKIXZ$)XUY!O!EHA
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BIZARRE JUL 4.10 PC GAMER DVD JUL 5.99 RUGBY WORLD JUL 4.10 WORLD SOCCER SUM 3.90 ADDITIONAL RECALLED DETAILS BEST 26 0.90 BLOOMBERG BUSINESS WEEK 27JUN 3.00 CLOSER 02JUL 1.40 HEAT & CLOSER MULTI PACK 02JUL 1.95 HELLO 1181 2.00 INSIDE SOAP 02JUL 1.50 LOOK 04JUL 1.70 NEW 424 0.95 NUTS 01JUL 1.80 REVEAL 26 0.99
STAR 04JUL 0.80TOP MARQUES 21JUN 3.95ZOO WEEKLY 01JUL 1.80
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BIZARRE PC GAMER DVD RUGBY WORLD WORLD SOCCER ADDITIONAL RECALLED DETAILS BEST BLOOMBERG BUSINESS WEEK CLOSER HEAT & CLOSER MULTI PACK HELLO INSIDE SOAP LOOK NEWNUTSREVEAL
STAR TOP MARQUES ZOO WEEKLY
JUL JUL JULSUM
26 27JUN 02JUL 02JUL 1181 02JUL 04JUL 424 01JUL 26 04JUL 21JUN 01JUL
✂
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Example of your magazine RETURNS NOTE
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40103 A4 24pp:_ 29/2/12 15:28 Page 9
Daily Priced Delivery Note –checking credits
All newspaper titles that have been returned by you the previous day will show on the next credit note you receive. For magazines please allow three working days for returns to show. Please check that the titles and quantities credited match your copy of the returns note.
If a credit has been rejected it will show at the bottom of the note and will tell you the reason for refusal. If you have any queries about credits please speak to your supplying houses’ customer service
team.
Credit query deadlines are as follows:
All credit queries relating to newspaper and magazine returns should be made by contacting your customer service team by 3pm on the day your credit is received.
The exception being with Monday’s credits where all queries need to be made by 12pm (midday) on the Tuesday.
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VAT ANALYSIS
DAILY EXPRESS (WED) 06JUL 12 0.450 0.109- 4.09 0.00 0.00 DAILY MAIL (WED) 06JUL 3 0.500 0.121- 1.14 0.00 0.00 DAILY STAR (WED) 06JUL 8 0.250 0.061- 1.52 0.00 0.00 DAILY TELEGRAPH (WED) 06JUL 3 1.000 0.233- 2.30 0.00 0.00 FINANCIAL TIMES (WED) 06JUL 1 2.000 0.444- 1.56 0.00 0.00 GUARDIAN (WED) 06JUL 1 1.000 0.250- 0.75 0.00 0.00 INDEPENDENT(THE) (WED) 06JUL 3 1.000 0.222- 2.33 0.00 0.00 IRISH TIMES (TUE) 05JUL 1 1.200 0.300- 0.90 0.00 0.00 IRISH TIMES (WED) 06JUL 1 1.200 0.300- 0.90 0.00 0.00 LOOT LONDON (SUN - TUE) 04JUL 2 1.500 0.375- 2.25 0.00 0.00 RACING POST (WED) 06JUL 1 1.800 0.450- 1.35 0.00 0.00 SUN (WED) 06JUL 12 0.250 0.070- 2.17 0.00 0.00 TIMES COMPACT (WED) 06JUL 2 1.000 0.250- 1.50 0.00 0.00
AUTO EXPRESS 29JUN 1 2.250 25.000% 1.69 0.00 0.00 AUTOCAR 29JUN 1 2.900 25.000% 2.17 0.00 0.00 BEANO 02JUL 2 1.500 25.000% 2.25 0.00 0.00 CBEEBIES WEEKLY 270 2 1.990 25.000% 2.98 0.00 0.00 CLASSIC CAR BUYER 29JUN 1 2.400 25.000% 1.80 0.00 0.00 CLASSIC CAR WEEKLY 29JUN 2 2.400 25.000% 3.60 0.00 0.00 COMPUTERACTIVE 23JUN 2 1.950 25.000% 2.92 0.00 0.00 COSMOPOLITAN JUL 3 2.000 0.877- 3.37 0.00 0.00 DISNEY & ME 478 2 2.400 25.000% 3.60 0.00 0.00 DOCTOR WHO MI NAT P/W 4 1 2.600 25.000% 1.95 0.00 0.00 FUN TO LEARN FRIENDS 217 4 1.990 25.000% 5.97 0.00 0.00 GQ (UK) JUL 2 3.990 25.000% 5.98 0.00 0.00 GT RDS COSMO & COMPANY JUL 2 3.990 25.000% 5.98 0.00 0.00 HANNAH MONTANA 34 2 2.300 25.000% 3.45 0.00 0.00 HOMES & GARDENS JUL 1 3.800 25.000% 2.85 0.00 0.00 IN THE NIGHT GARDEN 94 1 1.990 25.000% 1.49 0.00 0.00 KERRANG 25JUN 1 2.500 25.000% 1.87 0.00 0.00 LUCKY SEVEN CROSWORD COL 132 8 2.200 25.000% 13.20 0.00 0.00 MOTOR CYCLE NEWS 29JUN 2 1.990 25.000% 2.98 0.00 0.00 PEOPLES FRIEND 02JUL 5 0.900 25.000% 3.37 0.00 0.00 PLAYSTATION MAG OFF UK JUL 1 5.990 25.000% 4.49 0.00 0.00 PSYCHOLOGIES JUL 3 3.700 25.000% 8.32 0.00 0.00 REVEAL+BEST+REALP VAL PK 26 3 1.800 25.000% 4.05 0.00 0.00 SHE JUL 1 3.990 25.000% 2.99 0.00 0.00 SIMPSONS COMIC 186 2 2.700 25.000% 4.05 0.00 0.00 SIMPSONS COMIC PRESENTS SPEC 2 2.990 25.000% 4.48 0.00 0.00 TOP SANTE HEALTH BEAUTY JUL 1 2.900 25.000% 2.17 0.00 0.00 WEIGHT WATCHERS JUL 3 2.650 25.000% 5.96 0.00 0.00 WOMAN & HOME JUL 3 3.700 25.000% 8.32 0.00 0.00 WOMAN & HOME COMPACT JUL 3 3.700 25.000% 8.32 0.00 0.00 WOMANS WEEKLY 05JUL 3 0.870 25.000% 1.96 0.00 0.00 XBOX 360 OFFICIAL 74 1 5.990 25.000% 4.49 0.00 0.00
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VAT ANALYSIS
YOUR HOME JUL 1 1.990 25.000% 1.49 0.00 0.00
SHE JUN 3 RETURNED TOO LATE TOTAL FILM JUL 1 RETURNED TOO LATE
00628828 07.07.2011 03:03:40 07.07.2011 10:38:23 40023714 07.07.2011 03:03:41 07.07.2011 10:26:25 60052067 07.07.2011 03:03:54 07.07.2011 10:24:44
& 6243J5+APES&[&\1311]& 6243J5+APES&;CP& 1311+APES&0"+& 6243J5+-+"$
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Your DPDN shows all credits that have been
processed to your account
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Weekly Summary Invoice (WSI)
Your weekly summary invoice is sent to you on a Tuesday with your delivery. If you don’t receive your WSI please contact your supplying houses’ customer service team.
This document is a summary of all the entries from that week’s DPDN, it also shows you the final payment due for that week, this document is a legal VAT invoice. Our invoicing week runs from Sunday through to Saturday.
DPDN summary:This total shows you the total net sale value from each DPDN you have received that week. It also shows you each day’s VAT value. These values can be checked against the DPDN to ensure you agree with the weekly total.
Weekly Product Summary:
This section splits the weekly total into different categories.
Supplies (- claims) - the value of your charges less any claims you have made.
Returns - shows the credit value of any newspapers or magazines you have returned.
Allowances - tells you the credit value of any handling allowances.
Miscellaneous items:
This section tells you the net sales value and VAT for any miscellaneous charges or credits for the week which have not been included in the DPDN and weekly product summaries.
VAT Summary:
This shows you the summary of the VAT values. Depending on the number of rows on your weekly summary invoice, the VAT summary could be printed on the reverse side of the sheet.
How to pay:
Payment is made by direct debit. A direct debit notification will be printed on your invoice showing the amount that will be debited from your account and the date it will be debited.
If you have any further questions about your weekly summary invoice, please speak to your supplyinghouses’ customer service team.
Please see overleaf for an example of the Weekly Summary Invoice.
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BorehamwoodHertsmere Indust EstChester RoadBorehamwood WD6 1WS0845 121 1150
L-+- <=&*L#+=*&\5@@6]&+-!!#;3.CPEOS ;ABPD_AUNH+-!!#;`+-;$8 2 @=.8.;a 215>@J1?I@>J215
Customer Number 239882Branch Number 2661Weekly Invoice Number 239882-02072011Invoice Week Ending Date 02.07.2011
& 5@Kb8;K66&54Kb8;K66&5IKb8;K66&5>Kb8;K66&J1Kb8;K66&16Kb8$K66&15Kb8$K66&15Kb8$K66& *"+8.!"%&&&<//)$%!'!; *UFFEBW&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&*8;!"%&&&&L-;!"%&&&+8/*!"%&&</!;/*!"%&&+=8.*!"%&&&,.#!"%&&&*"+8.!"%&"H^UTPFCNP&&+-+"$
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Goods Delivered 450.95 201.48 1,011.43 1,447.97 1,266.13 766.17 846.52 0.00 5,990.65Credits 0.00 0.00 268.13- 44.67- 368.27- 513.35- 675.20- 265.27- 2,134.89-Voucher Credits 76.03- 76.03-
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VAT 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
& +-+"$&&&&&&&&?213>2&&&&5163?I&&&&4?J3J1&&6c?1J3J1&&&&I>43I@&&&&5253I5&&&&&>235>&&&&5@2354K&Jc44>34J
SuppliesWeekly Product Summary (-Claims) Returns Net Value Retail ValueSunday Newspapers 458.33 119.31- 339.02 437.30Daily Newspapers 1,038.77 300.32- 738.45 973.15Weeklies 1,449.63 622.66- 826.97 1,129.65Magazines 2,893.00 928.96- 1,964.04 2,618.81Sundry Charges and Credits 0.00Vouchers 76.03-Handling Allowances 12.72-
& *UYYSOCT&*U_K+APES&&&&&&2cIJ>34J&&&&&&&6c>46352K&&&&&&Jc44>34J&&&&&&&2c62I3>6
Miscellaneous Items Net Value VAT VAT RateWHS Delivery Service 45.78 0.00 0%WHS Delivery Service 0.72- 0.14- 20%
& LOTRCSSENCAUT&*U_K+APES&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&?231@
Supplies + Miscellaneous Items 3,824.79+APES&0"+&dAB&PDC&GCCe&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&136?K
& +APES (DEBMCT&f&(BCHOPT&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&JcI5?3@2
+APES&!UC&,AB&<CCe&/NHONM&15Kb8$K66&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&JcI5?3@2
Vat Summary Retail Value Net Cost(Ex VAT) VAT Gross(Inc VAT)Net Supplies 0% 5,158.91 3,868.48 0.00 3,868.48 20% 0.00 0.00 0.00 0.00Miscellaneous Items 0% 45.78 0.00 45.78 20% 0.72- 0.14- 0.86-
& +APES&&&&&2c62I3>6&&&&&&&Jc>6J32?&&&&&&&&&&&136?K&&&&&&Jc>6J3?1
Example of your WEEKLY SUMMARY INVOICE (WSI)
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CDED F7>&8:-G775H&>/3-&>&!I9523/!*3/!F7>&8:-G775JKE!LJ1MNDO LPL!LLOMA&Q(!LRLLDCPLNC
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0-8(=/. /;0/$-'/ *8LL".%/NgCSAYC VPW VPW VPW VPW ;AN ;AP /EBSW.CdCBCNRC (SEOFCH .CRCOgCH (BCHOPCH .C^CRPCH a ;CGT =ENHSCH /QYOBCH .CPUBN
B163410 VCH D MAIL SAT 40P OFF 1 0.40 0.01 0.41 B163410 VCH EXPRESS M-SAT 10P OFF 32 0.10 0.01 3.52 B163410 VCH FT M-F £2 OFF 10 2.00 0.01 20.10 B163410 VCH FT M-F £2.50 OFF 2 2.50 0.01 5.02 B163410 VCH GUARDIAN M-F £1.00 18 1.00 0.01 18.18 B163410 VCH GUARDIAN SAT £1.90 OF 5 1.90 0.01 9.55 B163410 VCH I SAT 30P OFF 1 0.30 0.01 0.31 B163410 VCH INDEPENDENT M-F £1 OF 2 1.00 0.01 2.02 B163410 VCH LEIGHTON BUZ OB 50P 7 0.50 0.01 3.57 B163410 VCH OBSERVER £2.20 OFF 3 2.20 0.01 6.63 B163410 VCH SUN TIMES E7DV £2.20 7 2.20 0.01 15.47 B163410 VCH SUNDAY EXPRESS 25P 5 0.25 0.01 1.30 B163410 VCH SUNDAY TELE £2 OFF 16 2.00 0.01 32.16 B163410 VCH SUNDAY TIMES ZSF7 £2 2 2.20 0.01 4.42 B163410 VCH TELE HOME DEL £8.90 4 8.90 0.01 35.64 B163410 VCH TELE M-F £1 OFF 72 1.00 0.01 72.72B163410 VCH TELE SAT £1.90 OFF 14 1.90 0.01 26.74B163410 VCH TIMES ZSF1-5 £1 OFF 11 1.00 0.01 11.11B163410 VCH TIMES M/F E1-5DV £1 25 1.00 0.01 25.25B163410 VCH TIMES SAT E6DV £1.50 6 1.50 0.01 9.06B163410 VCH TIMES SAT FR ZSF6 £1. 2 1.50 0.01 3.02
B163410 248 245 245 0 0 0 0
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Newspaper and magazine vouchers – voucher credit note
Newspaper and magazine vouchers must be returned when available, but by Monday at the latest to allow us to process credit onto your next available invoice.
On the newspaper recall note there is a section that must be completed if you are returning vouchers - any queries please speak to your supplying houses’ customer service team.
Your supplying house will send you a voucher returns note and voucher recall envelope. The day you receive this document varies by location. Speak to your supplying houses’ customer service team who will be able to confirm this for you.
If vouchers are received by 12 noon on Monday, your credits will appear on the following Saturday’s voucher credit note. If the vouchers are not received until after 12 noon, it will take a week longer for the vouchers to be credited.
Example of your voucher CREDIT NOTE
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+-1*+%&(".#78?A7@CEB9%",))"+&"#+&DC9C GF 7DE9F7 R%$$"T 9C11EB-9CDC9C GF 7DE9F7 R%$$"T 9C11EB-9CP;2NL43 7.HN[J.HO/9C11EB-9CB?: * $_-
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We have added the following title(s) to your range as your sales of similar titles indicate these have an opportunity to sell atyour outlet:
Title On Sale Date Cover Price New Title On Sale Date Cover Price NewS PHOTO PACK WHS & INDIES , 12.07.11 5.99 7
We have removed the following title(s) from your range due to insufficient sales:S TAB WORDSEARCHES , 7
***DISNEY CARS 2 STICKERS & STARTER PACKS ***Cars 2 is due to release in cinema’s nationwide on 22nd July 2011, indigital 3DCars connect the world of vehicles and boys, satisfying boys need forspeed, racing, friendship, and humour. New characters are beingintroduced to extend and sustain the Cars property.On Sale 7th July 2011Stickers CDU Size - 50Sticker Price - 50pStarter Pack Price - £1.99Full SORPlease make amendments as required
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Salespoint
You will receive a copy of salespoint every day only if changes to your order have been made or information is present. Your salespoint document shows you alterations to your supplies – this could include new or existing titles added to your range, titles that have been removed from your range or any amendments made by yourself.
Standing Order Management
If you need to make a large number of changes to your supplies, please request a standing order report or an MV4 from your supplying houses’ customer services team. You can make changes to your standing orders by calling your supplying houses’ customer service team. Alternatively you could use the free faxing service or email the customer service team.
Online Standing Order Management
Our online retailer website Connect2U also allows you to make amends to your magazine orders. To register or for more information log on to www.connect2u.co.uk.
Example of your SALESPOINT information
IMPORTANT information
Should you want this salespoint information service for newspapers then youneed to contact your supplying houses’ customer services team to request it.
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Managing Your SuppliesSmiths News have experienced teams who allocate newspapers and magazines using your sales history and information received from publishers. Your supplies will be based on the anticipated consumer demand which is likely to increase if a title is promoted or a big story breaks.
Changes To Your OrderYou can make changes to your order by calling
the customer service team at your supplying
house, or by using www.connect2u.co.uk, our
website for retailers. If you wish to stop titles,
please give us as much notice as possible.
We will advise you if we delete a title due to
lack of sales and will let you know if we add
any new magazines.
Any large volume of alterations can be sent in
by post, fax or email. Please speak to your
supplying house for further details.
A standing order report lists all the titles
(newspapers and magazines) that you receive
from us. You can always request an MV4 which
will show you all your sales and supply by title.
We can send you a copy on request by
contacting your supplying houses’ customer
service team.
Magazine ExtrasProvided we have the copies in stock, you will
receive any extras ordered the following day.
New Magazine TitlesFrom time to time we may send you titles that are either on national promotion or a new launch that we believe will sell well in your shop. We base this on your sales of similar titles.
We strongly recommend that you do not immediately return these as they may be backed by a major advertising campaign - TV ads almost always create large demand. Please support with a good display.
Early returns are a major cause of lost sales opportunities for all customers.
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Smiths News provides an exclusive service
to its independent retailers offering impartial
advice and support on all aspects of newspaper
and magazine display.
We can offer:
The display systems offered by our preferred shop
fitting partners are innovative and up-to-date. Their
services are offered to independent retailers supplied
by Smiths News at an exclusive discounted rate.
If you’d like to know more about the shop
development services provided by Smiths News,
just contact our shop development team
on 01905 745633 or email
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With Connect2U you can:
delivery status e.g. late titles and re-runs.
and news of trade products.
standing orders.
sell-outs at a glance.
Delivery Notes (DPDN).
for easy ordering*.
* Only applicable if your EPoS provider is working with Connect2U - contact your EPoS provider for more information.
Connect2U "# $% &$#' () *#& +&,#"(&-&#".%&-!&#/&0"$11'!2)3!3&($"1&3#4!5(!!&%$,1&# ')* () 6$%$.& ')*3!76"(8#!!9&+#!)3-&3#!$(!')*3!0)%:&%"&%0&4!!5(!"#!$:$"1$,1&!;<!8)*3#!$!-$'=!!>?@!-$'#!$!'&$34
5( "# $1#) $ :$1*$,1& #)*30&!)2!"%2)36$(")%!-&#".%&- () A&&/ ')* */B()B-$(& +"(8 $11(8& 1$(&#( /3)-*0(!%&+#!2)3!(8&!%&+#/$/&3 $%- 6$.$C"%& 0$(&.)3'4
How to get startedRegister online by visiting
www.connect2u.co.uk where you will be given
a username and password.
Alternatively, email
or call us on 0845 120 3078.
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40103 A4 24pp:_ 29/2/12 15:28 Page 17
6&')C80.-''%$"?#D)$(0Problem Check Further Action
No Daily Priced Delivery Note
(DPDN) received.
Check all parcels including
supplements.
Record supplies and quantities
and contact customer services.
Supply different to that on
delivery note (excluding store
simplification).
Check late list and part supply
notes detailing discrepancies.
Contact customer services with
details of title, issue, quantity
received and ordered. Record this.
Late delivery.
Check for text message information
on your mobile phone or log onto
www.Connect2U.co.uk and look at
the daily bulletin.
Contact customer services.
Non receipt of recall note. Check all parcels.Contact customer services and
request a replacement copy.
Title not appeared on recall note.Check previous recall notes
and special notices.
Contact customer services
with title, issue, quantity and
date charged.
You have missed returning a title.Check which recall note the
title is on.
If missed from last two recall
notes, manually enter on the next
one available. If older check with
customer services.
Returns not collected.Ensure they can be clearly seen
and are available.Contact customer services.
Non-receipt of invoice. Check all parcels. Contact customer services.
Invoice discrepancy.Re-check delivery notes and check
no extra copies were ordered.
Contact customer services
with title, issue, quantity and
date charged.
No returns credited.
Check returns have been collected
and check miscellaneous section
of the DPDN.
Contact customer services with
title, issue, quantity and reference
number obtained from claim.
Returns credit discrepancy.
Check quantity returned on
the recall note and check
miscellaneous section of the DPDN.
Contact customer services with
title, issue, quantity credited along
with recall week number.
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40103 A4 24pp:_ 29/2/12 15:28 Page 18
Feedback on Customer Service
Should our service fall short of your expectation
please contact your customer service team at
your supplying house who will be pleased to
address any concerns you may have.
Should your supplying house not resolve your
query satisfactorily please contact our Careline
team on 0845 125 5222 for further support.
Careline is open between 8am and 4pm Monday to
Friday. Voicemail is in operation out of hours. You
can email [email protected] or
fax 0800 915 2381.
How Are We Doing?
Customer service lies at the very heart of ourbusiness so we value regular feedback from our
customers to tell us how we are doing.
Our customer service values set out the standards of service that we will provide and what all customers can expect from us. More details are available on
request.
Top Tips Read your Salespoint – it will advise you with
important information including new launches.
Downloading your delivery information from
Connect2U to your EPoS system can save up to 30
minutes every morning.
Make use of the free fax facility for changing your
standing orders.
Make sure that you tie your newspaper returns
properly and that your customer number is clearly
visible and make sure your tote returns are secure.
This saves time for everybody concerned and also
reduces the risk of missing credit.
Invest time in the category. Diligently checking
deliveries, preparing paperwork, sorting out returns
and refreshing your display everyday will pay huge
dividends.
Some customers are losing hundreds of pounds
every year just because they don’t return to us their
redeemed vouchers – don’t be one of them!
Any service issues that you have, please contact
your supplying house customer services team
as soon as possible to make them aware of your
concerns. This will support a speedy resolution.
The free text messaging service is an excellent way
for retailers to get all the up to the minute information
straight to their phones.
Ensure that your display always follows a
recommended planogram which can be found on
Connect2U. This ensures when a new issue of a
magazine is delivered to the store it has a set place
on your fixture. It also helps you manage any unsold
copies and prompts you to return them for credits.
Always ensure you have a claim reference for
each claim that is made. Customer services will give
you a claim number when you call. If you have to
follow up the claim, the claim reference number will
be required.
We have been using customer feedback for the last few years to make changes and improvements to our service. We carry out regular telephone surveys across all our customers to hear all comments first-hand. We find this an extremely useful way of gaining a true picture of our service. We complete 300 surveys per month.
The telephone survey is undertaken each month by an independent agency, which telephones a representative sample of customers across all Smiths News supply locations. If you are called please take the opportunity to help improve our service. The detailed responses we’ve received so far have given us a much better understanding of customer expectations. They’ve also provided us with clear understanding of areas you think need improvement.We establish what we are doing well and you tell us
what parts of our service are important to you.
Charges for Delivery
We charge a weekly delivery service charge based on the number of days you receive a delivery and the volume of product that you are supplied. These charges are reviewed regularly and we will provide you with six weeks notice of any changes to your delivery charge. Please speak to your customer service team should you require any further information.
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Allocation - your allocated newspaper and
magazine supply.
Box-in - a reduced supply of newspapers.
Box-out - an increased supply of newspapers.
Cage - trolley used in the houses to load vehicles
with deliveries.
Claims - reported copy shortages by a retail
customer.
Collectables - a variety of merchandise which
includes partworks, stickers and sticker albums.
Content notes - delivery details sent to our retailer
customers.
Contractor - a person who is contracted to work
for Smiths News.
Credits - refunds given by Smiths News to retail
customers.
Customer alterations - amendments made by
you to your supplies either using www.connect2u.
co.uk or by telephone or fax. Confirmation of
receipt is made to you by salespoint.
Connect2U - a website which allows retailers to
manage their orders online.
Daily newspaper - a newspaper produced from
Monday - Saturday.
Delivery Service Charge (DSC) - the cost to have
your newspapers and magazines delivered.
Daily Priced Delivery Note (DPDN) - providing
information on your deliveries.
The Development / Territory Manager (DTM) - a
Smiths News representative who can help grow
your business.
Due book - records kept by houses of titles on
order for retail customers.
Early returns - a facility to return product that is
not selling or required to your wholesaler before the
official recall date.
Exceeds supply - returns volume that exceeds
original invoice supply.
Firm sale - copies that cannot be returned to the
wholesaler for credit.
Full facing - a magazine displayed so the full cover
is on view.
Half facing - a magazine displayed behind others
so the top half of the cover is on view.
Home News Delivery (HND) - where newspapers
and magazines are delivered directly to consumers’
homes.
House - the alternative name for a distribution
centre.
Magazine Sales Centre (MSC) - responsible for
allocating copies of magazines to all our retail
customers.
Newspaper Sales Centre (NSC) - responsible for
allocating copies of newspapers and regional press
publications to all our retail customers.
Smiths News National Accounting Centre (NAC) - manages customer invoicing and payments.
Net sale - calculation of copies supplied taking
away copies returned.
Net Sales Volume (NSV) - quantity of copies sold.
National Federation of Retail Newsagents (NFRN) - trade association for independent retailers.
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D8'..4&9#'E #60&,.Not published - where a title is not published for
an issue.
One-shot or Special - one-off publication e.g.
World Cup, Royal Wedding.
Overpack - more copy than advised on the
Delivery Note (DPDN).
Overstock - copies left in the house after the initial
packing has been made.
Packing bench - moveable benches used for
packing newspapers in the house.
Partworks - publications produced in parts or issues
Periodicals - weekly and fortnightly magazines.
PDC – www.pressdistributionforum.com
Planogram - a plan that guides you where to put
magazines on a display.
Point of Sale (PoS) -advertise magazines.
Query Management - a computer based system
used by our customer service teams. The system
captures queries and escalates them to senior
managers if they are not resolved within a certain
timeframe.
Rascal - a returns checking solution.
Required Delivery Time (RDT) - for your supplies.
Recall note - a document informing the customer
of the titles to be returned for credit.
Re-run - when a late-arriving newspaper title into
the house is sent out on a second delivery run to
customers.
Retail Sales Value (RSV) - the value of total copies
sold.
Returned too late - titles which are returned past
their recall date and therefore not eligible for credit.
Run/Round - delivery route.
Salespoint - a document sent to you daily which
confirms your alterations and advises you of
amendments. It also includes information about
new launches and promotions.
SAP - the computer system used which supports
the daily distribution process.
Scanning - the use of barcode readers to record
information.
Scan gun - reader device used by drivers to record
to deliveries.
Shop-save - keeping magazines or newspapers
behind the counter for customers.
Shrink - lost newspapers or magazines
not accounted for through sales, returns or
stockholding. The common causes of shrink include
theft and disposal. Shrink does not include late return
outside of the Sale or Return period - this is known
as waste.
Sale or Return (SOR) - if the product is not sold it
can be returned for credit.
Stock cage - secured storage area located within
houses.
Supplement - publication sent in addition to either
a newspaper or magazine.
Text messaging - free service for registered
retailers providing timely, accurate delivery and title
information by round.
Tote - re-useable plastic box used to deliver
magazines at some Smiths News houses.
Turns - newspaper batch quantities supplied by the
publisher.
TWI - machinery used to pick and pack magazines.
Unsolds - unsold items returned to wholesalers by
retailer customers.
Vouchers - a discount coupon that consumers can
use against the purchase price of a newspaper or
magazine.
Waste - product for which a sale or credit cannot
be made.
Weekly Summary Invoice (WSI) - a summary of
the previous week’s deliveries. Sent out with your
supplies every Tuesday.
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;')&#*'"%4*%.#4%#+,$%-.#/01.
My customer number:
Supplying house name:
Customer Service telephone number:
Free fax number:
Territory/Development Manager’s name:
Territory/Development Manager’s telephone number:
Make a list of all the important contact names at your local Smiths News distribution house, and pin this to your notice board or keep it near the phone.
How can I contact Smiths News outside
of working hours?
You can use Connect2U to post messages to
your supplying house or make alterations to
your supply.
Web address: www.connect2u.co.uk
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