006 benefits & knowledge management
TRANSCRIPT
Benefits Management
Benefits Manageme
nt •Benefits management can be
defined as: “a core activity and continuous ‘stream’ throughout the programme.
Benefits Manageme
nt •It provides the programme with a
framework for benefits realisation and a means of monitoring achievement against its targets”
Benefits Management
Benefits management focuses on the
realisation of benefits as an effect of outcomes resulting from change
delivered by the programme.
Benefits Management
Benefits Manageme
nt
•Identifying, monitoring and measuring benefits is essential to ensure that the programme delivers the strategic objectives described in the programme vision.
Benefits Manageme
nt •Benefits are the main driver of the
programme, as their identification sets the targets and objectives of the work.
Benefits Management
In some cases the programme will need to change its work streams to
ensure that the benefits are achieved.
Throughout the duration of the programme the identified benefits needs to be tracked and assessed.
This strategy will consist of the following elements:
1-Benefits Identificatio
n2-Benefits Profiling
3-Benefits Planning
4-Benefits Monitoring and Review
Finally
5-Benefits Realisation
Benefits ManagementThe approach to benefits management within the programme will continue
throughout the full life cycle of the project, and in particular beyond the
completion of the project.Note-Some benefits may not be fully realised until after
completion.
Benefits Management
Benefits Management
Benefits Management
Benefits/Dis-benefits
Benefits/Dis-benefits
Quantifiableimprovement
Measurable improvement
Benefits Management
Knowledge Management (KM)
•KM IS A CONCEPT IN WHICH AN ENTERPRISE GATHERS, ORGANIZES, SHARES, AND ANALYZES THE KNOWLEDGE OF INDIVIDUAL AND GROUPS ACROSS THE ORGANIZATION IN WAYS THAT DIRECTLY AFFECT PERFORMANCE”
Benefits Management
“KM IS THE PROCESS THROUGH WHICH
ORGANIZATIONS GENERATE VALUE FROM THEIR INTELLECTUAL AND
KNOWLEDGE-BASED ASSETS”
Benefits ManagementKM involves the
identification and analysis of available
knowledge and required knowledge.
This knowledge is needed to fulfil the
organizational objectives in a
comparative market.
WHAT IS KNOWLEDGE MGMT?
KNOWLEDGE MGMT
ProcedurePoliciesBest practices
DataCompany rulesinformation
PublicationResearchOn going projectsConferencesSeminarsBest practicesEtc.
WHAT IS KNOWLEDGE MGMT?
KNOWLEDGE MANAGEMENT
ProcedurePoliciesBest practices
DataCompany rulesinformation
PublicationResearchOn going projectsConferencesSeminarsBest practicesetc
To achieveorganizational
objectives
THE ABILITY TOTRANSFORM TACIT
AND EXPLICITLEARNING
INTO HABITS, BETTERPLANNING, AND
EXECUTION”
Highproductivity
KNOWLEDGE MANAGEMENT
Benchmark andBenchmarking
Applied KnowledgeManagement
Operational industry indicesBest practices
(National-International)Strategic cost MGMT
Supply ChainPartnership
Technological advancement SW Development Kits / API, SW MGMT
JDBC, GOOGLE API, iODBC, OOPCODE LIBRARIES
SEI IMPLEMENTATION ANDCERTIFICATION
CALL CENTER’S (HELPDESK) EXPERTSYSTEM
WORLD WIDE WEB
KNOWLEDGE MANAGEMENT
BENEFITS OFKM
USA-ON-TIME DELIVERYIMPROVEMENT FROM
70% TO 16%.•DEFECTS FROM 8/DEV
TO 2/DEV
BENEFITS:COSTSAVINGS
CALL RESOLUTION TIME(CRT)FROM DAYS TO
HOURS
2004-GLOBALHELPDESK KMINSTITUTED
2003: ITTECHNICAL
REVIEW BOARD
IMMEDIATEBENEFITS:
•COST REDUCTION(%)
2000-SHAREDSERVICE CENTER
(SSC)
BENEFITS OF KM IMPROVED TEAM COMMUNICATIO
N
REDUCED PROBLEM
SOLVING TIME
IMPROVED PROFITABILI
TY
CONSISTENCY
BENEFITS OF KM IMPROVED PROJECT MGMT
CUSTOMER PARTICIPATI
ON
SUPPLY CHAIN
REDUCED PROCESS
CYCLE TIME
BENEFITS OF KM
CLOSE TO MARKET
BUSINESS PROCESS
IMPROVEMENT
BENEFITS OF KM Technological
Factors
SocialFactors
ManagerialFactors
SOCIAL
TECHNOLOGICAL