Joint Information Systems Committee 30/07/2009 | slide 1Joint Information Systems Committee Supporting education and research

Business and Community Engagement (BCE) Overview

Rob Allen

JISC Services BCE Manager

16 July 2009

Extending IT Support for External Engagement

Joint Information Systems Committee 30/07/2009 | slide 2

JISC Activities

JISC

Innovation Programmes (e.g. Digitisation)

Services (c.40, e.g. JANET, 6 Advisory Services)

Provides and develops ICT facilities and resources;

Provides support, advice and guidance; spreads good practice;

Creates collaborative networks at home and abroad.

JISC is driven by

The needs of the community it serves

Supporting the aims and objectives of the JISC’s funding partners

Political drivers e.g. DIUS’ Employer Engagement (Leitch) + Innovation Nation

Support for HE provision beyond HEIs (FE colleges, work place)

Working in collaboration with e.g. HE Academy, Becta, internationally,

Joint Information Systems Committee 30/07/2009 | slide 3

Developed in response to JISC’s Fifth Strategic Aim 2007-09:

– To develop and implement a programme to support institutions’

engagement with the wider community

The JISC BCE Programme supports institutions in their engagement with

the wider community. It aims:

– To enhance institutional efficiency, effectiveness and opportunities in

business and community activities

– To improve access to institutions’ knowledge assets for business and

community organisations.

What is BCE?

Business and Community Engagement (BCE) is the strategic management

of relationships with external partners and clients,

and of the related institutional services (e.g. knowledge exchange, workforce development).

JISC Business and Community Engagement (BCE) Programme

Joint Information Systems Committee 30/07/2009 | slide 4

Note: This diagram does not represent scale of activity

CommunityBusiness

Resources & opportunities

Private sector

Social & civic arena

Culturallandscape

Public sector

Efficiency,

cohesion

Business and Community Engagement

Diversity of scope of engagement and outcomes

Competitiveness,growth

Cultural

enrichment &

quality of life

ENHANCING INNOVATION & PRODUCTIVITY

DELIVERING ECONOMIC & SOCIAL BENEFIT

Joint Information Systems Committee 30/07/2009 | slide 5

What is BCE?

BCE involves:

– Innovation and knowledge exchange

– Strategic partnerships

– Workforce development and lifelong learning

– Public and community engagement

– Employer engagement

– External Service provision and delivery

Objective: to deliver benefits to economy and society - and the institutions, e.g. a more highly skilled workforce, a more efficient, dynamic and sustainable

economy and a more cohesive, knowledge-enabled society, (see Innovation Nation)

BCE is fundamentally about solving problems and creating opportunities

through external engagement.

Joint Information Systems Committee 30/07/2009 | slide 6

Business and Community Engagement – Enabling effective interaction

JISC: Supporting BCE; enhancing infrastructure and service-provision; breaking down barriers

Virtual collaborative

facilities for

institution/

external partner

co-development

External access

to HE and

innovation

information

resources

Service-orientated,

interoperable

systems (e.g. CRM);

cohesive IT

infrastructure; HE and FE

KNOWLEDGE

& EXPERTISE

Research,

Education

BUSINESS &

COMMUNITY

DEMAND

Problem/need

or opportunity

BCE PRACTITIONERSPrognosis and diagnosis of opportunity, need

Joint Information Systems Committee 30/07/2009 | slide 7

Examples of Institutional BCE Activities

Core: Knowledge Transfer/Exchange and Employer Engagement – the constituency is external

Activities are both research-led and education-led - with emphasis on service provision and demand-led service. Examples:

• Consultancy services;

• Collaborative research; Contract research

• Start-up companies and spin-off companies

• Alumni services

• CPD and training services;

• Workforce development services; Work-based learning; Work placements

• Lifelong learning;

• Enterprise facilities, activities and education

• Incubation facilities and services;

• Licensing of content and knowledge assets

• Regional development and Regeneration

• Events, festivals & facilities utilising the institution’s intellectual assets, such as

• public lectures; performing arts events; exhibitions – museums/galleries; museum education.

• Social entrepreneurship/corporate social responsibility;

• Volunteering schemes;

• Public service activities such as:

• Food and diet improvement; Health awareness programmes; Problem solving - crime, narcotics etc.; Services for targeted groups e.g. IT for the elderly.

Joint Information Systems Committee 30/07/2009 | slide 8

JISC Business and Community Engagement Programme –

Streams and Key Work-packages

5 - EMBEDDING AND COMMUNICATING BCE

4 - ENABLING

THE INTERFACE

3 - ENABLING CHANGE

2 - FACILITATING COLLABORATION

1 - ENHANCING KNOWLEDGE MANAGEMENT

6 - NEEDS ANALYSIS AND EVALUATION

CRMEmployer

Engagement

Online Tools

for BCE

Embedding

BCE

Supporting

Training & CPD

Extending

Access Mgt

Business

Info Resources

Facilitating

Open InnovationSME

e-empowering

VREs*

for BCE

*Virtual Research Environments

Awareness

in BCE in JISC

Comms. &

Marketing

Needs Analysis Formative +

Summative Evaluation

Joint Information Systems Committee

JISC Services

JISC TechDis JISC Netskills JISC InfoNet

JISC Legal JISC ProcureWeb JISC Digital Media

Working collaboratively on projects in:

– Business and Community Engagement

• Including tailoring/repackaging materials for BCE audiences

– Curriculum Design and Delivery (FE and HE)

– HEA Collaboration

Supporting JISC Innovation Programmes (including e-learning eg e-portfolios,

users and innovation – web2access, web2rights)

Advice, guidance, resources, information and support, good practice, staff

development, research and development

Working with senior managers to practitioners, representative groups,

professional bodies

30/07/2009 | slide 9

Joint Information Systems Committee

Projects/Topics

1. Embedding BCE

how are employer engagement , knowledge transfer and other functions organised and

integrated (or not) within the institution and how does this impact on their

effectiveness?

2. Awareness of BCE

are core institutional support functions (eg IT, HR) fully aware of the needs of staff

working these functions?

what institutional barriers are there to supporting these activities?

3. CPD and Staff Skills

do staff supporting these functions within an institution have the right skills (including

technology-related skills) to enable them to work most effectively

4. Online collaborative tools

what tools are in use to support collaboration between institutions and their partners

30/07/2009 | slide 10