1. James A Robertson and Associates Effective Strategic Business Solutions Why your ERP is NOT delivering and how to fix IT2. What is ERP? REALLY?The Real Issues in WorldClass ERP and the CriticalFactors for ERP InvestmentSuccessDr James Robertson PrEngCopyright 2004 through 2009James@JamesARobertson.com

2. Engineers design bridges NOT tofall down 3. Factors causing ERP failure1. Mythology, hype &tradition -- 30%6%3%2. Executivecustody, governance, policies -- 19%12% 30% 3. Strategicarchitecture, alignment, etc-- 16%14% 4. Data engineering andconfiguration -- 14% 19%16% 5. Soft issues and changeimpacts -- 12%6. Engineering approach --6%7. Technology issues -- 3%Strictly confidential privileged information 4. The value of technology is determinedby the person using the technology 5. Technology is only 5% of what causesfailureSoftware defects CAN be preventedTake a stand 6. Is IT moving so fast you cannotkeep up? 7. Implementation scenariosThe Real Potential 1. Where many areOpportunity of ...10 2. Where the10industry is 3. Where thetechnology can goCommon Viewof Best Practice 4. Where you can go10 5. High qualitydesign gives highquality outcomes4 2 at much loweroverall lifetimeoperating cost000 8. What is a computer?A person 9. What is a computer?Adding machine / calculator 0 1 1+1=10 1+1+1=11 1+1+1+1=100 Called a bit 8 bits make a byte 2 bytes make an ASCII character A=41 hex 10. What is a computer?Memory and disk00110101010101101010101010101010101011100010101010000000111111100101010101010101010101010101010101010101010110......... x billions ofcounts 11. What is a computer?Communications / postal serviceto .... 00110101010101101010101010101010101011100010101100000111111100101010101010101010101010101010101010101010110......... x from ... 12. What is a computer?Databases00110101010101101010101010101010101011100010101100000111111100101010101010101010101010101010101010101010110......... Filing cabinet Warehouse File etc 13. What is a computer?Software source codeto .... 00110101010101101010101010101010101011100010101100000111111100101010101010101010101010101010101010101010110......... x from ... 14. What is a computer?Software human output view 15. What is a computer?Software source code 16. What is a computer?Software hexadecimal 17. What is an ERP?Tables 18. What is an ERP?Executable programs 19. What is an ERP?Examples 20. What is an ERP?Examples 21. What is an ERP?Examples 22. What is an ERP?Examples 23. What is an ERP?Example -- the @#$%^&*XX^#%system has LOST my data!!! 24. What is an ERP?Reports 25. What is an ERP?Examples 26. What is an ERP?Reports 27. What is an ERP?REALLY? 28. vs Deleting a building 29. What is an ERP?Refurbish 30. What is IT?REALLY?The MOST important skill? 31. What is an ERP?General ledger? 32. What is an ERP? REALLY?"Attendees of Gartners Business Intelligence Summit in Londonlast month were not surprised to hear that most enterprises arestill failing to use business intelligence (BI) strategically.Gartners survey of over 1300 CIOs returned some unimpressivefindings about the state of BI implementations: Gartners vice:president of research summed up the situation nicely by saying:"Most organisations are not making better decisions than theydid five years go." 33. Questions?Dr James Robertson PrEngJames A Robertson & AssociatesTelephone: ++27-(0)86-111-5409 / ++27-11- 782-5996/7Cell: 083-251-6644 (preferred)Fax: ++27-(0)86-540-0178P O Box 4206, Randburg, 2125, SouthAfricawww.JamesARobertson.comemail: James@JamesARobertson.com Please remember to complete the evaluation formsFinding the missing pieces of your I.T. and strategy puzzles