02 2013 integrate your process maps into your ongoing work

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PSG February 2013 Newsletter


  • 1.Having trouble viewing this email? Click hereYoure receiving this Newsletter because of your relationship with Process Strategy Group. Pleaseconfirm your continued interest in receiving our monthly Newsletter.You may unsubscribe if you no longer wish to receive our emails.Past NewslettersIn This Issue:Issue #30Integrate your processmaps into your ongoingworkHow is information aboutprocesses made available?PSG Content onSlideSharePSG AlliancesLinkedInRecommendations:"Assessment Services ofthe Process StrategyGroup are built onIndustry Standardmethodologies. (Malcolm-Baldrige, etc.). Instead oflooking specifically atquality related issues,they are looking for theProcess characteristics ofManagement. Customersare not concerned withthe Org Chart, they areconcerned with turningtheir payment intoproduct or service. PBMAssessments examine ifand how a company isProcess Perspectives NewsletterFebruary 2013 -Integrate your Process Maps into your Ongoing WorkWelcome to this months issue of the Process PerspectivesNewsletter!Our goal is to provide you with specific insights so you can help yourorganization make progress on the road to Process Based Management(PBM).In the main article we discuss how to integrate your process mapsinto the ongoing work that is performed.The Quick Assessment discussion this month is around the question:"How is information about processes made available?". We look at theresponses based on the role of the person completing the assessment,which provides insight into different perspectives. If you were tocomplete an organizational Quick Assessment, how would these rolesin your organization answer the question?In the last section, we review how we are using Slide Share to postpresentations and share insights into becoming process-based.Let us know if there is a specific topic you would like to see covered.Keep up the good work on process; your customers see thedifference.Pat DowdleJerry StevensProcess Strategy GroupIntegrate your Process Maps into yourOngoing WorkAll too often, a process will be mapped for a specific purpose, andthen that map will never be used again. If we are going to move

2. aligned with the ValueStreams of payment toprovision. ...where profitscome from."Click here or on theicon to see morerecommendations for ourproducts and services.Featured ServicesTry our FREE QuickAssessments!PBM Quick AssessmentPI Quick AssessmentPBMQuick AssessmentResultsEach month we willshowcase a question fromthe Quick Assessment.This monthHow is informationabut processes madeavailable?beyond a project focus, and move to managing our processes on anongoing basis, that has to change. How can we use the maps on anongoing basis, and integrate them into the daily work?Show the key metrics for that process on the map. Develop andmake available the current measures for those metrics on afrequent basis. By showing the measures on the map, it givesthose managing the process the ability to see where in theprocess problems may be occurring.Hang the process maps in the work area with sticky notes and apen available near by. Encourage those who work in the processto mark on the map where problems are occurring. The mapshould be the focus of discussions to identify how to resolveprocess issues.Include risks and controls on the maps. These are needed forcompliance reasons (such as Sarbanes Oxley), but also providethose responsible for managing the process the ability to seehow the process design addresses these key controls. This alsoprovides everyone working in the process key insight into whycertain steps are important.The process maps and related metrics should be part of theongoing discussion around performance. When problems arise (asshown by process metrics) or customer requirements change,the process map becomes the focus of the discussion of how tochange what we currently do.As people begin to use the maps on an ongoing basis, you need tohave a central location where all the current maps (and other processdocumentation) are stored. This process repository provides an areawhere anyone can find the current map showing how the processworks.This process repository is part of the foundation needed to supportyour ongoing process management efforts. The repository becomesvaluable when it is needed to support ongoing management ofprocesses. Keep it simple (for example , a folder on a shared drive)until you see the organization is committed to actually managingprocesses on an ongoing basis. With that commitment in sight, moveto a more robust (and expensive) tool to help enable the processmanagement efforts.February PBM Quick AssessmentResultsThis month we show a different view of the Quick Assessment results.We tabulated the responses by role on this Quick Assessment 3. View 5 minute Overviewsshowing what you getfrom the:Quick AssessmentQuick Assessment for anOrganization.PSG LinkedInCompany PageCheck out our companypage on LinkedIn for moreprocess insights!See what users aresaying about the PBMQuick Assessment!Quick LinksServicesRecent PresentationsProcess IssuesAbout UsContact UsIf have enjoyed thisnewsletter and have foundvalue in the information,please send it along toothers by clicking the linkbelow.question:Based on the the role completing the Quick Assessment, we seedifferent perspectives when we ask this question:Most respondents indicated that there is some communicationabout processes in newsletters, emails and departmentmeetings.Around 40% of the Process Team leaders indicate that there isfrequent communication around process efforts and results toprocess teams and performers. Only 20% of the Process Teammembers and Process Performers indicated this occurs.Less that 10% of any of the roles indicated that communicationis widespread (the green bar).Since ongoing communication is so key to moving an organization to aprocess focus, the results show there are issues. To get all roles in anorganization to buy in to this new mindset, constant and continuouscommunication is required. Everyone needs to understand theobjectives, the impact, and most importantly, "whats in it for me".The results show there is not enough communication occurring.You do not need to create all the communication material yourself.Take advantage of what other organizations have done; there aremany case studies available on the Internet. We post presentationsand white papers on our website and on SlideShare (see below). Takeadvantage of all these resources to help enhance and expand yourcommunication efforts.Since these responses are from various organizations, they do notprovide the level of insight that would come from many people in thesame organization taking the Quick assessment, and comparing thoseresults across roles.Do you know what the different roles in your 4. organization think about your process efforts? Ifnot, then our PBM Quick Assessment for anOrganization would be an ideal starting point!Process Strategy Groups SlideShare PageWe are now making many of our presentations, documents,newsletters and white papers available on SlideShare. To access ourpage, just click the SlideShare icon above.Following us will provide you:Access to the latest presentations and articlesRecent NewslettersThe latest findings and results from our PBM & PI Quick surveysForward emailThis email was sent to info@processstrategygroup.com by info@processstrategygroup.com |Update Profile/Email Address | Instant removal with SafeUnsubscribe | Privacy Policy.Process Strategy Group | 715 Foxdale | Winnetka | IL | 60093