J. L. Ogan12208 NW Heady Ave., #145 Ferrelview, MO 64163 jlogan5561@gmail.com Cell: 816.572.7639

Alternate: 660.584.4235

Subject matter expert leadership with over 35 years experience selling PBX, Key Systems, analog, digital, satellite voice and data communications. Program management and certification of multiple wireless infrastructures, pre and post released handset certifications in isolation chambers / drive tests.

Respected instructor and mentor in smart classrooms / presentations in academia, business, non-profit associations, and one-to-one wisdom sharing. Enthusiastic commitment to process improvement and overall customer service as a key driver of company goal attainment, safety first / foremost.

Areas of Expertise30 years Business OwnershipSamsung / Motorola PCS PM

Customer Service / Relations ExpertDWDM Program Mgr with recall experience

Positive Attitude Coordinator/Speaker360 Customer service excellenceWireless Optimization EngineeringComplaint Handling and Resolution

Fiber Optic connector / splice savvyProactive approach to sales / support Higher Education Technical ProfessorIncrease output / decrease labor costs

Professional ExperienceAPT College, Pinnacle Career Institute, DeVry University Higher Education Professor / Instructor 7/99 to present

Formal instruction of telecommunications courses to AT&T employees, both in-classroom and online courses through DETC accreditation.

Electronics Technicians Association (ETA) Certified Fiber Optics Installer Test Administrator focusing on multiple types of connectors and fusion splicers.

Taught up to 30 students during a term in smart classroom environments with their associated labs. Promoted to Sr. Adjunct status during tenure for assistance with special project requests from the Dean.

Taught AC / DC electrical course with PLC focus and equipment / cabling lab.

Thunderbird Wholesale, Lucent Technologies, Sprint PCS (STIC Lab, NOCC, Access Management, PM group) 7/74 to 7/99Proven performance to increasingly responsible positions in business hierarchy, culminating in multiple leadership roles, one position feeding another one.

Successfully built a wholesale electrical, plumbing, and telephone business from the ground up with businesses and area contractors in the building trades. Acquired top products to attract clientele.

Single point of contact for A and B side access circuit pricing to Sprint sales teams across the nation. Increased quote output by 111%.

Lead drive test teams and optimized wireless networks for AT&T, Sprint, Cellular One, Ameritech, AirTouch, including an international border.

Answered Tier 1 alarms and dispatched Cell Technicians to equipment outages nationwide for NOCC. Escalated issues exceeding MTTR.

Managed a nationwide recall of Ciena SONET boards coordinating 25 locations weekly for 2 months.

Program managed, scheduled formal training, hosted weekly Motorola and Samsung Switch and Radio Engineering team vendor meetings.

Administered a 24x7 test-impact matrix schedule for 76 telecom professionals on 8 lab teams, to 160 engineers across 17 lab teams.

Produced a report for the Sprint PCS CTO documenting an average of 2,700 bugs discovered by lab engineers annually.

Supported the first successful call between two dissimilar networks (IOS) completing a seamless phone call, which previously was impossible to do. Also awarded 2 “Sprint Values Excellence” on special project tasks.

Certified all pre and post launched software functionality in handsets on multiple network platforms.

Education, Training, and Associations

DeVry University, Kansas City, MO - Bachelor of Science in Telecommunications Management 7/92 to 6/96

Midwestern Baptist Theological Seminary, Kansas City, MO - Coursework towards Master of Divinity in Christian Education 6/05 to 7/05

Formal training in diverse wireless technologies including Lucent, Nortel, and Samsung – Overview, installation, and maintenance

Past Electronics Advisory Board Member - Business & Technology College, Kansas City Metropolitan Community Colleges

Past President / Director / Webmaster – Mid America Telecommunications Association

Mid America Regional Council Basic Telecommunicator Training Certificate

Kauffman Foundation FastTrac New Ventures Entrepreneurial Certification

Missouri Jaycees Individual Development Vice-President, Attitude Coordinator, Region 1 Director, District Director, President and member of local chapters

Lifetime Senator #33710 - Jaycees International

MO Chauffer’s License, 30 years of 15 passenger van safe driving

Multimedia Technologist– Pleasant Valley Baptist Church, Liberty/KCI campuses

Past Master - Ray Masonic Lodge #223, AF&AM, Camden, MO

Honorary Warrior “Walks with Spirit Friend” - Tribe of Mic-O-SayLeadership, accountable, loyal, educator, telecommunications engineer, belief in Jesus, technically savvy, liaison, coordinator, planner, scheduler, program manager, fiber optics, wireless,data, certification, supervisor, detail oriented, delegator, concise, efficient, time management

Leadership, accountable, loyal, educator, telecommunications engineer, belief in Jesus, technically savvy, liaison, coordinator, planner, scheduler, program manager, fiber optics, wireless,data, certification, supervisor, detail oriented, delegator, concise, efficient, time management