03 third issue quality focus
TRANSCRIPT
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SAQC Celebrated its Annual Open Forum for this year differently than its previous two years. This
time around we were able to bring in two outstanding speakers to celebrate our Annual Forum. The
topic chosen by the speakers were very much relevant with our objectives. Prof. Mohammed Zairi
S A Q C C E L E B R A T E S A N N U A LS A Q C CE L E B R A T E S A N N U A LS A Q C C E L E B R A T E S A N N U A LS A Q C CE L E B R A T E S A N N U A L
OP E N F OR U MO P E N F OR U MOP E N F OR U MO P E N F OR U M 2 0 0 32 0 0 32 0 0 32 0 0 3
N E W S L ET TE R D A T E : 1 5 J U N E, 2 0 0 3 V OL U M E 3 I S S U E 2 O F 2 0 0 3
Q U A L I T Y
F O C U S
I N S I D E TH I S I S S U E :
H ea lt h C a r e U pda t e
N e w C o r p o r a t e
Membership
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2
Saud i -Emi ra t i Qual -
i t y Sym pos i um3
QA Exper i ences in
P r oc t e r & G am bl e
Qual i ty Web Watch
N ex t P l an t Tou r
( A L J )
ASQ 57th AQC
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3
3
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I n f o r m a t i on C or ne r 4
Member ship Br ief
R em i nde r t o a l l
SAQC Member s
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S A Q C M I S S I O NS A Q C M I S S I O NS A Q C M I S S I O N
The Saudi ArabianThe Saudi ArabianThe Saudi Arabian
Quality CouncilQuality CouncilQuality Council
(SAQC) in the West-(SAQC) in the West-(SAQC) in the West-
ern Region advancesern Region advancesern Region advancesindividual and organ-individual and organ-individual and organ-
izational perform-izational perform-izational perform-
ance excellence byance excellence byance excellence by
providing opportuni-providing opportuni-providing opportuni-
ties for learning,ties for learning,ties for learning,
quality improvementquality improvementquality improvement
and knowledge ex-and knowledge ex-and knowledge ex-
changechangechange
SAUDI ARAB IAN QUAL ITY COUNC IL (West er n Region )(West er n Region )(West er n Region )(West er n Region )P.O. Box 17610, Jeddah 21494, Saudi Arabia
Tel : 644-7713 Fax : 644-1123 E-Mail : [email protected]
Corporate Members of Saudi Arabian Quality CouncilCorporate Members of Saudi Arabian Quality CouncilCorporate Members of Saudi Arabian Quality CouncilCorporate Members of Saudi Arabian Quality Council ((((WRWRWRWR))))
From the Desk of the DirectorFrom the Desk of the DirectorFrom the Desk of the DirectorFrom the Desk of the Director
was the first to
speak and the
subject of his
presentation was
The Arab
World, Globaliza-
tion, The Digital
Economy and
Knowledge BasedCompetition.
The second to
present was the
speaker from
Saudi Arabian
A i r l i n e s
Mr.Essam Gari.
The presentation
w a s t i t l e d
I n n o v a t i v e
Thinking. Both
the speakers high-
lighted impor-
tance of how we
need to improve
the way we are
running our lives.
Prof. Zairis pre-
senated the sum-
drastically to
becoming world
class corpora-
tions. With his
usual humorous
styled presenta-
tion, Mr. Esam
Gari cheered
and brought lifeback into the
audience, who
after a thought
proviking pres-
entation from
Prof. Zairi were
given much
deserved relief.
Overall the
event was ahuge success,
thanks to the
over whelming
attendance of
150 plus parti-
ciapants from
different or-
ganizations. We
appreciate your
support.
-mary of the United Nations Report on the Human Develop-
ment in the Arab World. The findings are good enough to take
a serious look on how we are conducting our day-to-day busi-
ness and what should be done to ensure we are improving
Above, Dr. Ayed T. Amri is seen receiving a plaque of appreciation for SAQC
from Annokhbah. Mr. Ahmed Younus and Engr. Sobhi Batterjee presented
the plaque to Dr. Ayed for the societys achievements. Below are the audience.
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Bassam Mutabbagani Enter-
prise & Partners, a company
dedicated to training and de-
velopment has joined the club
of Golden Corporate Mem-
bers. BME & Partners is the
8th Corporate Member in the
Saudi Arabian Quality Coun-
cil. The corporate Membership
plaque was presented to the
Chairman of BME & Partners
Mr. Muttabagani by Engr.
Sobhi Batterjee and Dr. Ayed
BASSAM MUTABB AGANI ENTERPRI SE & PARTNERS BECOMESBASSAM MUTABB AGANI ENTERPRI SE & PARTNERS BECOMESBASSAM MUTABB AGANI ENTERPRI SE & PARTNERS BECOMES GOLDENGOLDENGOLDEN
MEMBERMEMBERMEMBER OF SAUDI ARABI AN QUALI TY COUNCI LOF SAUDI ARABI AN QUALI TY COUNCI LOF SAUDI ARABI AN QUALI TY COUNCIL
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Health Care Interest Group : Progress Upd ate Below..
BME & Part ners Group Becomes Corporate Golden Member of SAQC...
Corporate Members Of Saudi Arabian Quality CouncilCorporate Members Of Saudi Arabian Quality CouncilCorporate Members Of Saudi Arabian Quality CouncilCorporate Members Of Saudi Arabian Quality Council ((((WRWRWRWR))))
H E A L T H CA R E I N T E R E S T GR O U P :H E A L T H CA R E I N T E R E S T GR O U P :H E A L T H CA R E I N T E R E S T GR O U P :H E A L T H CA R E I N T E R E S T GR O U P :H E A L T H CA R E I N T E R E S T GR O U P :H E A L T H CA R E I N T E R E S T GR O U P :H E A L T H CA R E I N T E R E S T GR O U P :H E A L T H CA R E I N T E R E S T GR O U P :H E A L T H CA R E I N T E R E S T GR O U P :H E A L T H CA R E I N T E R E S T GR O U P :H E A L T H CA R E I N T E R E S T GR O U P :H E A L T H CA R E I N T E R E S T GR O U P : P R OGR E S S U P D A T EP R OGR E S S U P D A T EP R OGR E S S U P D A T EP R OGR E S S U P D A T EP R OGR E S S U P D A T EP R OGR E S S U P D A T EP R OGR E S S U P D A T EP R OGR E S S U P D A T EP R OGR E S S U P D A T EP R OGR E S S U P D A T EP R OGR E S S U P D A T EP R OGR E S S U P D A T E . .. .. .. .. .. .. .. .. .. .. .. .
We appreciate the sup-
port extended by BME
by joining the society
and contributing to its
successes. We also take
this opportunity to
thank them for being
one ofour sponsors for
the forthcoming event
of Saudi Emirati Joint
Symposium for Quaity
to be held on 17-18
June in Hilton Jeddah.Dr. Ayed T. Al-Amri with Engr. Sobhi Batterjee presented the Golden
Corporate Membership Plaque to Mr. Bassam Muttabagani
Prof. Mohammed Zairi delivering his presentation on Human Develop-
ment in the Arab World summarizing a UN Report during the Forum
Esam Gari presenting his views on Innovative Thinking. The presentation
was received with huge applauds from audience in the Annual Forum
The Health Care Interest Group held its 2nd Meeting in Saudi
German Hospital on Tuesday 13th May, 2003. The Meeting
was attended by leading professionals from Health Care In-
dustry - Dr. M.H. Khoshim, ED, KAMC-NGHA, Dr. Ad-
nanMazrou, Medical Director, KAUH, Dr. Jameel Atyah,
Director Quality Improvement Program, MSD, MODA,
Dr. Rashed Kawan , Director Patient Services, KFSH-RC,
Dr. Osamah Bahanan, AGM Healthcare, Saudia Medical,
Dr.M.S. Ghamdi, Chairman, SSFCM, Jeddah, Prof. Samir
Mousa, Director, Academic Affairs, SGH Group, Dr.
Ayed T. Al-Amri, Director, SAQC (WR)
Dr. Abdulsalam Shehri, Chairman, HIG, SAQC (WR), and
Coordinator of Health Care Interest Group Mr. Baraa T.
Alhaj-Hussein. The Steering Committee discussed differentaspects of Health care industry and a brainstorming session was
conducted to come up with the scope of work for the group.
The committee has agreed upon to meet during June, 2003 to
review the vision, mission, values and scope of work. Further-
more, the group will work along with other health care socie-
ties to further its mission and objectives. WE WISH THE
GROUP ALL THE BEST OF LUCK.
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SAQC in partnership with Saudi Geo-
logical Survey (SGS) will be organizing
a two day Symposium on Quaity Ap-
plication in the Governmental Sector.
The Symposium is first of its kind being
organized in Saudi Arabia. The event is
organized under the patronage ofH.R.H.
Prince Abdulmajid Bin Abdulaziz Al
Saud, Governer of Makkah Al Mukar-
ramah Region. Eight different organiza-
tions will share their experiences in qual-
ity application. Saudi Geological Survey,
King Faisal Specialist Hospital,
S A U D I S A U D I S A U D I --- E M I R A T I J OI N T SY M P OS I U ME M I R A T I J O I N T S Y M P OS I U ME M I R A T I J O I N T S Y M P OS I U M
ON QU A L I T Y A P P L I C A T I ON I N T H EON QU A L I T Y A P P L I C A T I ON I N T H EON QU A L I T Y A P P L I C A T I ON I N T H E
GOV E R N E M E N T A L S E CT ORGOV E R N E M E N T A L S E CT ORGOV E R N E M E N T A L S E CT OR
Page 3 P&G Shares its QA Experience with SAQCP&G Shares its QA Experience with SAQCP&G Shares its QA Experience with SAQCP&G Shares its QA Experience with SAQCP&G Shares its QA Experience with SAQCP&G Shares its QA Experience with SAQCP&G Shares its QA Experience with SAQCP&G Shares its QA Experience with SAQC
P R O C T E R & G A M B L E J E D D A HP R O C T E R & G A M B L E J E D D A H S H A R E SS H A R E S
I T S Q A E X P E R I E N C E S W I T H S A Q CI T S Q A E X P E R I E N C E S W I T H S A Q C
SAQC had its Technical Meet-
ing for the month of May on
Tuesday 13th May, 2003. Proc-
ter & Gamble shared its experi-
ence of Implementing Quality
Assurance in their organization
in Jeddah with SAQC Members.
The speaker for the event was
Jamal Mohammed Eghrib, Qual-
ity Assurance Leader of 2 plants
of P&G (MPC & MIC). The
meeting was well received by 55
attendees. Mr. Jamal Eghrib pre-
sented the 19 points program of
how the Quality Assurance is
managed in Procter & Gamble.
Following the presentation the
Q&A session was organized. Thepresentation was delivered in Ara-
bic Language. This was the 2nd
presentation during 2002-2003
which was delivered in Arabic
language as requested by
SAQC Members. The meeting
was rated excellent by 70% of
the attendees and 20% rated it
to be good. SAQC takes this
opportunity to thank P&G
Management for sharing
knowledge with our members.SAQC also appreciate Mr. Ja-
mal Eghrib for his contribution
to the society.
Q U A L I T YW E B W A T CH
Good websites :Good websites :Good websites :Good websites :
www.ebenchmarking.comwww.ebenchmarking.comwww.ebenchmarking.comwww.ebenchmarking.com
www.benchnet.comwww.benchnet.comwww.benchnet.comwww.benchnet.com
http:/ / leadership.gc.cahttp:/ / leadership.gc.cahttp:/ / leadership.gc.cahttp:/ / leadership.gc.ca
www.km.orgwww.km.orgwww.km.orgwww.km.org
www.aworldofquality.comwww.aworldofquality.comwww.aworldofquality.comwww.aworldofquality.comwww.bin.co.ukwww.bin.co.ukwww.bin.co.ukwww.bin.co.uk
www.zigonperf.comwww.zigonperf.comwww.zigonperf.comwww.zigonperf.com
www.freequality.comwww.freequality.comwww.freequality.comwww.freequality.com
King Abdulaziz University and Saudi Ara-
bian Airlines from Saudi Arabia and Dubai
Police, Executive Office, Customs Dept.
(Jebel Ali Seaport) and Electronic Faculty
for Total Quality from UAE are the par-
ticipants in this event The venue is Jeddah
Hilton Hotel and the date is 17-18 June,
2003. A discounted registration fee of
SR.200 is offered for all the SAQC Mem-
bers, both
Corpoate and
Individual .
The following are the specific objectives
of the symposium :
To know up-to-date applications for com-
prehensive quality management in governe-
mental sectors in both UAE & KSA
To discuss comprehensive quality pro-
grams in different government bodies for
the sake of increasing their productive out-
puts in order to meet the highest expecta-tions of quality applications
To study the requirements of the develop-
ment of professional work environments to
assist in applying comprehensive quality in
all government departments and bodies,
and to enhance quality standards
American Society For Qualitys 575757th Annual Qualityth Annual Qualityth Annual Quality
Congress (AQC) and ExpositionCongress (AQC) and ExpositionCongress (AQC) and Expositionwas held during May19-21, 2003 in Kansas City Convention Center in Kansas City,
Missouri, USA. Over 100 educational sessions were organized
ranging from Customer Satisfaction, Environmental Quality,
Health Care, Risk Management,ISO 9001:2000, Lean Princi-
ples, Six Sigma, Software Quality The Key Note Speakers
were: Horst Schulze, Former President & CEO of Ritz Carl-
ton, Dr. J. Gerald Suarez, Expert organizational designer &
thinker, Clyde Fessler, Former VP of Business Development
for Harley-Davidson Motor Co. The event was a great success.
SAQC will be conducting its 3rd Plant Tour for the year20022003 at Abdul Latif Jamils Guest Relationship Man-
agement Division on 26th June, 2003. The attendees will be
given a presentation titled Quality at ALJTheory
and Pratice, followed by highlights of Guest Relationship
Management activities which leads to guest delight. The for-
mal invitation thru email to members will be done in the 3rd
week of June, 2003 by SAQC. Meanwhile, please do not hesi-
tate to contact Mansoor Ali for advance registration to this
Plant Tour by calling at 05-875 2915.
ASQASQASQASQssss 5757575 7 t ht ht ht h SAQCs Plan tSAQCs Pla n tSAQCs Pla n tSAQCs Pla n t
Tou r i s P lan n edTou r is P lan n edTou r i s P lan n edTou r is P lan n ed
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PPPP....OOOO.... BoxBoxBoxBox 17610176101761017610
JeddahJeddahJeddahJeddah 21494214942149421494
Kingdom of Saudi ArabiaKingdom of Saudi ArabiaKingdom of Saudi ArabiaKingdom of Saudi Arabia
PhonePhonePhonePhone:::: 966 2 644966 2 644966 2 644966 2 644----7713771377137713
MobileMobileMobileMobile :::: 05 87505 87505 87505 875----2915291529152915 ((((Mansoor AliMansoor AliMansoor AliMansoor Ali))))
FaxFaxFaxFax:::: 966 2 644966 2 644966 2 644966 2 644----1123112311231123
Email: info@saqcEmail: info@saqcEmail: info@saqcEmail: [email protected]
www.saqcwww.saqcwww.saqcwww.saqc----wr.orgwr.orgwr.orgwr.org
S A U D I A R A B I A N QU A L I TYC O U N C I L ( W R )
S A U D I A R A B I A N QU A L I T Y CO U N CI L ( W R ) : M E M B E R S H I P B R I E FS A U D I A R A B I A N QU A L I T Y CO U N CI L ( W R ) : M E M B E R S H I P B R I E FS A U D I A R A B I A N QU A L I T Y CO U N CI L ( W R ) : M E M B E R S H I P B R I E F
We are Online
Www.saqc-wr.org
The International Human Resources Associa-
tion is organizing the 4th International Hu-
man Resources Congress 29 September 2
October, 2003 in J.W. Marriott Hotel in
Dubai. The following are the objectives of theCongress : Improve organizational effective-
ness and bottom line results & Best practice in
training and
IIR Dubai is to organize a seminar on Effective Construction Management and QualityEffective Construction Management and QualityEffective Construction Management and QualityEffective Construction Management and QualityControlControlControlControl during 21-25 June, 2003 in Intercontinental Hotel in Riyadh. For more info :http:/ / www.iirgulf.com/construction/http:/ / www.iirgulf.com/construction/http:/ / www.iirgulf.com/construction/http:/ / www.iirgulf.com/construction/
Page 4
Development. The congress will include
interactive, skill building workshop ses-
sion. Best available speakers will be shar-
ing their knowledge with the attendees. For
more information on the event please login
to the following link : http://www.iir-
global.com/nav.cfm?hl=http://www.iirg
ulf.com
44444444th International Human Resources Association Congressth International Human Resources Association Congressth International Human Resources Association Congressth International Human Resources Association Congressth International Human Resources Association Congressth International Human Resources Association Congressth International Human Resources Association Congressth International Human Resources Association Congress
SAQC (Western Region) would like to welcome aboard all the new Members, both Corporate and Individuals. We appreciate your support
and commitment to the Society. A reminder also to all members whose membership has already expired, please do renew your member-
ship to continue receiving the benefits of the membership. By renewing your membership, you will enable us to do more for you.
Thanks for your support, Membership Director Bandar Al-Qahtani
SAUDI ARABIAN QUALITY COUNCIL in the Western
Region is proud of serving more than 300 members from
more than 100 organizations, professionals ranging from
Quality Control Inspectors / Engineers to Quality Directors,
Managers, Presidents and Managing Directors. From just 33
members in 1998 SAQC has grown by leaps and bounds with
currently 326 members on its database, both Corporate and
Individual. SAQC (WR) has to-this-day 8 Corporate Mem-
bers, out of which 7 are Golden and one Silver. We at SAQCare determined to achieve the 500 membership enrollments
during next year. We appreciate your continued support to
the Society and look forward to new Memberships.
Statistics on SAQC Membership 2003
4
15
15
3
3
5
4
4
5
4
15
13
45
7
88
8
5
15
20
7
28
10
3
0 20 40 60 80 100
Abdullah Hashim
Al-Hada & Tai f M i l i tary Hospi ta l
Annokhbah
Balubaid
B a s a m a h
Saudi Binladin Group
Col lege of Technology
Dal lah & Barakah
Hidada
IP A
Nashar Me at
K A A U
Saudi Arabian Airlines
Saudi Aramco
Others
Saudi Cable Co.
Saudi Ensas
Saudi German Hospi ta l
Saudi Geological Survey
ST C
S C E C O
Sleep High
Zahid Tractors
Number of Members