04 – THEATRE WEBSITE AND ONLINE TICKETING SYSTEMS

B063 – OCER Theatre

Web Technologies

Web 1.0 is the read only web for information only with very little human interaction.

Web 2.0 Provides a lot more interaction. Examples include:• Blogs• Wikis • Video Sharing sites• Online shopping sites• Forums• Social Networking• Hosted services• Web applications e.g. Google Maps, Hotmail

Web Technologies

Web 1.0 in the theatre• Static web content

• Location of theatre• Show information• Theatre restaurant menus and information• Details of local accommodation• Contact details

Web Technologies

Web 2.0 in the theatre• Dynamic Web Content

• Online ticket booking• Mailing list signing • Customer registration• Social networking pages

• Twitter• Facebook• Linkin• Pinterest• Blogs

• RSS Feeds for information• Embedded videos of shows

Web Technologies

The theatre and social media. Why use it?

Theatre Website

Pages:• Home• Events• Media Gallery• Location page• News• Education• Login Page• Friends Page• Contact Us

Example Page:

http://www.everymantheatre.org.uk/

Theatre Website

Benefits to customer and theatre of using websites

Theatre Website

Customers purchasing tickets or using theatre websites services will need to register an account first. Example show below:

Theatre Website

An example of a process for ordering tickets is shown below:

Theatre Website

Process in more detail

1) Firstly the customer selects the seats they are interested in purchasing by pointing to them with a mouse, an details of the seat are displayed and a running total is kept. Discounts can be applied or a promo code.

2) Tickets are added to a “basket”3) Customer can then “Checkout” and purchase the tickets

by entering in payment details. On some systems these are already stored when the customer sets up an account.

4) Transaction is done over HTTPS protocol which is encrypted

Theatre Website

Ticket delivery options

1) Tickets are either sent by post• Extra costs may be included.• Risk of tickets not arriving in time or getting lost.• Most theatres will reprint tickets on the door if this is

the case• Print at home. Sent as an email – usually with a PDF

attachment.