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Resilience 360
DHL Global Forwarding CENAM & Caribbean
January 17, 2019
Are you ready?MAY 21, 2019
Nick Wildgoose, Senior Consultant RESILIENCE360
Mitigating risk in Modern Supply Chains
Global supply chain risks are a prevailing topic�
99% of companies experienced a
supply chain disruption in the past 5
years¹
57% of them with the potential to cause
bankruptcy¹
�resulting in long-standing consequences for businesses
30-40% lower stock returns for impacted
firms over the subsequent three years²
2% of surveyed disruptions caused
damages over 10 year period >$100M3
Sources: ¹Brüning & Bendul, 2017. ²Hendricks & Singhal, 2005. ³BCI/Zurich
Insurance Supply Chain Resilience Report 10 Year Trend
53%
41%
33%
30%
27%
23%
19%
19%
15%
15%
14%
14%
13%
13%
11%
10%
9%
9%
8%
7%
5%
2%
Unplanned IT or telecommunications outage
Adverse weather
Cyber attacks and data breach
Loss of talent/skills
Transport network disruption
New laws or regulations
Outsourcer failure
Health & Safety incident
Currency exchange rate volatility
Fire
Human illness
Energy scarcity
Insolvency in the supply chain
Civil unrest/conflict
Business ethics incident
Act of terrorism
Environmental incident
Intellectual Property violation
Earthquake/tsunami
Industrial dispute
Lack of credit
Animal disease
2018 Ranking of High-Impact Supply Chain Disruptions
Source: BCI Supply Chain Resilience Report 2018
Global Forwarding, FreightLeader in the forwarding business
ExpressNo. 1 in international express delivery220
Countries &
Territories
Post – eCommerce – Parcel (PeP)Europe’s largest postal service
Supply ChainNo. 1 in contract logistics4
million tons
AFR
3.25million TEU
OFR
~300 m International Express
Shipments per year
13.2 sqmsquare meters of
warehouse space
520,000Employees Worldwide
59 mLetters per workday in
Germany
Deutsche Post DHL Group, a Data Rich Company�
5
Disruptions Come in All Forms
May 2, 2018 FORD supplier fire shuts down
F-150 production for 19 days
Sept 22, 2017: Hurricane Maria shuts down
nearly 50 pharma plants in Puerto Rico
June 27, 2017: Maersk global IT breakdown
caused by cyber-attack
!
!
!
LOCAL
NEWS
Global Trade Disruptions
United States
25% import tariffs on
Chinese industrial
equipment & chemicals
United States
25% duties on 800+ Chinese
products including
semiconductors, low-tech
machinery & medical equipment
United States
Enacts tariffs on foreign
imports of steel (25%) &
aluminum (10%)
EU, Mexico, Canada
Tariffs on US imports worth
21 billion USD, including
manufacturing goods
China
Tariffs of 25% on over 545
US products including cars
& agricultural products
China
Retaliatory tariffs on US
medical equipment, steel,
cars & chemical products
March-June 2018 July 2018 August 2018 September 2018
United States
10% tariffs on additional
200 billion USD of
Chinese imports
(up to 25% in 2019)
China
60 billion USD in
retaliatory tariffs on
US imports
Best in Class Risk Prediction
Machine Learning and the Funnel of Relevancy
Clustering
by geography
Supplier Tagging industry
Grouping with
similar/duplicate
incidents
Business impact: HIGH
Sentiment: 0.96
Relevance – Automotive: 0.75
Relevance – User: 0.97
Impact on Shipment ETA: 0
Labor strikes in
France cancelled Risk Intelligence
TeamPlatform
500,000
employees
within DHL
8 mio
online
sources
9
2010: Eruption of Eyjafjallajökull: Total
airline industry loss of ~ €1.3 billion.
2011: Japan earthquake & tsunami: Total
economic loss over €275 billion.
The Origin of Resilience360
10
Resilience360: Module Overview
Where are we?
Supply Chain
Visibility
How prepared am I?
Risk & Impact
Assessment
How prepared are they?
Transparency
Portal
Are my partners OK?
Supply Watch
How to enable manage.?
Analytics
What’s going on?
Risk & Incident
Monitoring
Where is our stuff?
Shipment
tracking
11
Resilience360: Tool Demonstration
13
� 550+ homes & schools in 130+ countries & territories
� Global Emergency Response team based in Austria HQ.
� Customized satellite imagery map layer allows for
environmental damage and/or security assessments in the
wake of crisis events.
� Up-to-date intelligence is pushed, and situational feedback
received from – their vast network of affiliates and partners.
RESILIENCE360 Support SOS Children Village’s Emergency Response
� Enhanced visibility of time- and business-
critical shipments of components and
equipment used in major data-center
projects
� Early warning of potential supply chain
delays or transportation issues, to allow
proactive management of supply chain
exceptions
� Greater operational efficiency to help
logistics staff manage continued and
rapid growth in demand
RESILIENCE360 Powers Google Data Center Logistics
2018 Look Back & 2019 Predictions - Annual Risk Report
16
Nick Wildgoose
Senior Consultant, Resilience360
“It is difficult to make
predictions, especially
about the future.”
Appendices
17
Is Your Supply Chain Ready For Climate Change?
• 2018 4th warmest year on record
• 2019 warmest year on record?
• Climate risk & extreme weather
• Flood risk
• Wildfires
• Low water levels
• Droughts
• Melting ice
• Up to 20% of enterprise value at risk
Is Your Supply Chain Ready For Climate Change?
Forward Looking -Risk On Every
Point of the Planet
Where Is Your Risk Accumulating?
Fin
an
cia
l R
isk
Su
sta
ina
bil
itiy
Pe
rfo
rma
nc
e
Ca
pa
bil
itie
s
So
urc
ing
Re
lati
on
sh
ip
Etc
...
15% 7% 7% 8% 10% 10%
Risk Exposure Index
Customer-SpecificRisk Index *
Ea
rth
qu
ak
e
To
rna
do
Ha
il
Flo
od
Natural Disaster
Wa
r
Te
rro
ris
m
Civ
il U
nre
st
PoliticalViolence
Etc
...
Co
rru
pti
on
La
w E
nfo
rce
me
nt
Co
un
terf
eit
Th
rea
t
La
bo
r S
trik
e
Socio Political
Avia
tio
n
Gro
un
d
Cu
sto
ms
Eff
icie
nc
y
Ma
rin
e
Operational
Ca
rgo
Th
eft
Pe
rso
na
l F
ree
do
m
Wo
rke
rs R
igh
ts
En
vir
on
me
nt
Ch
ild
La
bo
r
Sustainability
De
ath
& I
nju
ry
De
ten
tio
n &
D
isc
rim
ina
tio
n
Kid
na
p &
Ra
ns
om
Risk to Individuals
12% 12% 82% 9%Etc... Etc...
Overall
Index
Category
Index
Exposure
Scores
* Weightings shown above are representative. Actual weightings determined
in collaboration with customer.12% Weighting based on Loss Expectation/Expert Analysis