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    PowerPoint Presentation by Charlie Cook

    The Environment of Managing

    Gary Dessler

    Principles and Practices for Tomorrows Leaders

    Copyright 2004 Prentice Hall, Inc. All rights reserved.

    Strategic Management

    5CHAPTER

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    Copyright 2004 Prentice Hall. All rights reserved. 52

    Technology Strategy (2) ObjectivesAfter studying this chapter and the case exercises at

    the end, you should be able to:

    1. Develop a workable strategic plan for an

    organization using SWOT analysis.

    2. Identify a companys current corporatestrategies, and list its strategic options.

    3. Develop a vision and mission statement.

    4. Accurately identify a companys core

    competence.

    5. Explain each of the strategic planning tools

    you think the CEO should use, and why.

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    Copyright 2004 Prentice Hall. All rights reserved. 53

    Checklist 5.1

    The Strategic Management Process

    Define the business and its mission.

    Perform external and internal audits.

    Translate the mission into strategicgoals.

    Generate and select strategies to

    reach strategic goals. Implement the strategy.

    Evaluate performance.

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    Copyright 2004 Prentice Hall. All rights reserved. 54

    A Comprehensive Strategic-Management Model

    FIGURE 51Source: Adapted from Fred David, Strategic Management(Upper Saddle River, NJ: Prentice-Hall, 2001), p. 77.

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    Copyright 2004 Prentice Hall. All rights reserved. 55

    Examples of Mission Statements

    FIGURE 52

    APEX ELEVATOR

    To provide a high-reliability, error-free method for moving people andproducts up, down, and sideways within a building.

    UNITED TELEPHONE CORPORATION OF DADE

    To provide information services in local-exchange and exchange-access

    markets within its franchised area, as well as cellular phone and paging

    services.

    JOSEPHSON DRUG COMPANY, INC.

    To provide people with longer lives and higher-quality lives by applying

    research efforts to develop new or improved drugs and health-care

    products.

    GRAY COMPUTER, INC.

    To transform how educators work by providing innovative and easy-to-use

    multimedia-based computer systems.

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    Copyright 2004 Prentice Hall. All rights reserved. 56FIGURE 53

    Strategies in Brief

    Source: Arit Gadiesh and James Gilbert, Frontline Action, Harvard Business Review, May 2001, p. 74.

    COMPANY STRATEGIC PRINCIPLE

    America Online Consumer connectivity firstanytime, anywhere

    Dell Be direct

    eBay Focus on trading communities

    General Electric Be number one or number two in every

    industry in which we compete, or get out

    Southwest Airlines Meet customers short-haul travel needs at fares

    competitive with the cost of automobile travel

    Vanguard Unmatchable value for the investor-owner

    Wal-Mart Low prices, every day

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    Checklist 5.2

    How to Test the Quality of Your Strategy

    Does your strategy fit with whats going on in the

    environment?

    Does your strategy exploit your key resources?

    Will competitors have difficulty keeping up withyou?

    Are the elements of your strategy internally

    consistent?

    Do you have enough resources to pursue this

    strategy?

    Can your strategy be implemented?

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    FIGURE 54

    Relationships Among Strategies in

    Multiple-Business Firms

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    FIGURE 55

    Forces Driving Industry Competition

    Source: Source: Reprinted with the permission of The Free Press, a division of Simon & Schuster from Competitive

    Strategy: Techniques for Analyzing Industries and Competitorsby Michael E. Porter. Copyright 1980 by The Free Press.

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    FIGURE 56

    How the Internet

    Influences

    Industry Structure

    Source: Adapted from Michael Porter, Strategy and the

    Internet, Harvard Business Review, March 2001, p. 67.

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    Copyright 2004 Prentice Hall. All rights reserved. 511FIGURE 77

    Examples of a Companys Strengths, Weaknesses,

    Opportunities, and Threats

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    Copyright 2004 Prentice Hall. All rights reserved. 512FIGURE 58

    Worksheet for

    Environmental

    Scanning

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    Copyright 2004 Prentice Hall. All rights reserved. 513

    Checklist 5.3

    How to Benchmark

    Focus on a specific problem and define it

    carefully

    Use employees who will actually implement

    changes to identify the best-practicescompanies and to conduct on-site studies.

    Be willing to share information with others.

    Avoid sensitive issues such as pricing, anddont look for new product information.

    Keep information you receive confidential.

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    Copyright 2004 Prentice Hall. All rights reserved. 514

    FIGURE 59

    Cineplex

    Odeon

    TOWSMatrix

    Source: Fred David, Strategic Management(Upper

    Saddle River, NJ: Prentice-Hall, 2001), p. 207.

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    Copyright 2004 Prentice Hall. All rights reserved. 515

    FIGURE 510

    BCG Matrix

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    Copyright 2004 Prentice Hall. All rights reserved. 516

    Checklist 5.4

    Scenario Planning Principles

    Scenarios inform decision makers and

    influence decision making.

    Scenarios add value to decision makingonly when managers and others use

    them.

    In developing scenarios, the emphasis is

    on improving managers mindsets and

    knowledge.

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    Copyright 2004 Prentice Hall. All rights reserved. 517

    Checklist 5.4 (contd)

    Scenario Planning Principles

    Alternative projections must challenge

    managers current mental models.

    The consideration of alternative futures

    directly affects managers knowledge.

    Scenarios must include indicators so

    that managers can track how the future is

    evolving.

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    Copyright 2004 Prentice Hall. All rights reserved. 518

    Checklist 5.4

    Scenario Planning Principles

    Scenarios have value only to the extent that

    they inform decision makers and influence

    decision making.

    Scenarios add value to decision making onlywhen managers and others use them to

    systematically shape questions about the

    present and the future, and to guide how to go

    about answering them.

    In each step of developing scenarios, the

    emphasis must be on identifying, challenging,

    and refining the substance of managers

    mindsets and knowledge.

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    Copyright 2004 Prentice Hall. All rights reserved. 519

    Checklist 5.4 (contd)

    Scenario Planning Principles

    Alternative projections about a given future

    must challenge managers current mental

    models by creating tension among ideas,

    hypotheses, perspectives, and assumptions.

    The dialogue and discussion spawned by the

    consideration of alternative futures should

    directly affect managers knowledge.

    Scenarios should include enough indicators sothat managers can track how the future is

    actually evolving so that the learning and

    adaptations stimulated by the scenarios are

    continuous.

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    Copyright 2004 Prentice Hall. All rights reserved. 520

    FIGURE 511

    Southwest

    Airlines

    ActivitySystem

    Source: Reprinted by permission of Harvard Business Review. From What Is Strategy? by Michael E. Porter,

    NovemberDecember 1996. Copyright 1996 by the President and Fellows of Harvard College; all rights reserved.