Unlimited

flexibilityfor perfect

organisation.

–

Tunstall presents its revolutionary nursecall system.

ContentsIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

flamenco® – Nursecall: by Tunstall . . . . . . . . . . . . . 4–5for management . . . . . . . . . . . . . . . . 6–9for nursing . . . . . . . . . . . . . . . . . . . 10–13for the engineering . . . . . . . . . . . . . 14–17

Service/TunstallPro . . . . . . . . . . . . . . . . . . . . . . 18–19

Holger E. Lucius, Managing Director, Tunstall GmbH

Pioneering flexibility and precision.

Current health sector reforms are forcing everyone in care provision to make fundamental changes. Instead of

sticking our heads in the sand, it is well worth our while to consider the positive factors in this process, because

they are mobilising huge potential for renewal in all fields. Hospitals are generating tremendous synergies by

merging operations or entering into partnerships. And with that extra commitment to efficient HR management

combined with optimised medical technology, they can gain a competitive edge in the contest for patients.

No matter where your strategic focus lies, all organisational

structures are subject to constant change, so they need

maximum flexibility. Tunstall’s innovative nurse call system

flamenco® is perfect for meeting this challenge. The very

name reveals its key virtues: precision, dynamics, speed,

the light touch that makes it so easy to use. Its qualities

range from simple installation and maintenance via the

integration of almost any external system, culminating in

a complete liberty to model organisational structures,

even across hospital boundaries.

flamenco® not only grants you the widest possible func-

tional variety offered by contemporary nurse call tech-

nology. It is already fully equipped to cope with future

trends – to make your patients more comfortable, to relieve

pressure on your staff and to enhance the benefits of

your investment.

The new dimension to self-determination.

Tunstall enjoys a worldwide reputation for intelligent

technical innovations that respond consistently to our

users’ hopes for complete reliability, flexibility and ex-

tensive convenience. With flamenco® we have thought

through all the implications of a user-friendly philosophy

and developed a light call system that you can adapt

totally to the needs of the moment – at any time and

on any scale.

In one matter we are never flexible, and that is quality.

To ensure you can always rely on our products, Tunstall

has been certified under the latest international quality

standard: DIN EN ISO 9001: 2000.

The heart of the system, the system control, meets even

tougher security requirements. That is because it not only

co-ordinates all our Tunstall components, but also has to

do the thinking for integrated third-party elements. Our

design therefore complies with DIN VDE 0834-4/2000.

flamenco® – Introduction 3

4 flamenco® – Nursecall: by Tunstall

In the nursing environment flamenco® supports a flawless

organisation of daily routines. Staff can swiftly adapt the

system to reflect present needs in their field of action.

Whether functions have changed or new components

have been added, it more or less configures itself thanks

to a smart bus technology that extends right into patients’

bedrooms.

flamenco® stands you in good stead for today’s challen-

ges, but also tomorrow’s. You can modernise step by

step, and its full functionality will unfold as you go. Even

small-scale solutions harbour the promise and power of

the fully fledged system.

Designed for growth, perfected for practice.

flamenco® links the parts into an organic whole. Its unique ability lies in the total flexibility of its organisational

structure. If rooms or departments change function, the nursecall system can easily be adapted to new conditions

without any physical alterations. Even isolated beds can be combined overnight to create a ward or assigned to a

different unit. This way the innovative network frees up capacity throughout the entire site.

Nimble, light, fast – the best system qualities for

future-oriented care!

6 flamenco® – for management

In this sense, efficiency means you can noticeably

reduce the pressures on staff while simultaneously

tapping major cost-saving potential – today and

tomorrow. Once you have installed flamenco® you

can extend it at will. It is compatible with legacy

systems and equipped for the future. This will enable

you to modernise step by step at your convenience.

Top product quality offers maximum operational security,

cuts maintenance costs and reduces your technicians’

workload. In other words, flamenco® deploys your

resources so effectively that everyone, from the nursing

to the technical staff, enjoys the benefits and performs

optimally.

Cluster spare capacity across wards.

flamenco® redefines the concept of economic efficiency – due to its total flexibility in creating organisational

structures. Single rooms, wards and even entire hospitals can be recombined into a temporary interdisci-

plinary cluster. These new formations can be reversed at any time. This is your opportunity to set up cross-

departmental services, generating major synergies.

– sets the pace for

new organisational libertyin hospital management.

• Organisation mirrors managerial structures.

• Connects rooms flexibly into organisational units,

even across hospital boundaries.

• Individual system design creates infinite solution diversity.

• Low maintenance permits predictable costing.

• Enables differentiated definitions of patient convenience.

• Provides scope for customised financial strategies.

flamenco® – for management 7

–

perfect balance against every backdrop.

Growth-oriented customisation.

Organisational units are often influenced by physical

structures more than by managerial considerations.

The spatial conditions that were designed decades

ago with matching infrastructure are no longer equal

to present requirements. Every time a functional alter-

ation is made, adjusting the nursecall takes time and

effort, and switching from a decentralised to a cross-

ward structure may even be asking too much of

the system. Why not put these unnecessary barri-

ers behind you?

flamenco® creates scope for unconventional

solutions geared to commercial principles, from

the composition of individual wards to the organi-

sational alliance of several hospitals. No matter

how much your operations change or expand,

flamenco® will grow with you. Moreover, the system

supports all your information management needs,

whether in an emergency or a routine scenario. Be it

an alarm, a loudspeaker announcement or an electronic

clock, open interfaces permit the secure integration of

existing systems or even replace them. Draw on additional

synergies by incorporating mobile telephony in its versatile

forms.

flamenco® – for management8

9flamenco® – for management

Better use of capacity:flamenco® shifts walls.

In our example two wards are running at half capacity.

So 50 % of the available capacity is going to waste. At

the same time, two wards in the same hospital are hav-

ing to cope with surplus occupancy at 120 % and 140 %

utilisation. The consequences: staff stretched to their

limits and a concomitant risk for patients. Because weari-

ness encourages errors! You can achieve greater security

and a more balanced utilisation by shifting ward bound-

aries virtually with flamenco®. You simply allocate rooms

in the overworked wards to areas with capacity to spare.

In our example this results in an even spread of 90 %.

Take as much as you want!

Every hospital is different – especially when it comes to

individual communication requirements. The flamenco®

strategy lets you implement solutions which precisely

match individual needs. No more, but no less either. It

makes optimum use of your budget.

We can help you to finance your vision.

Patient security and a congenial working climate for

nursing staff are two matters very close to our heart.

That is why we are constantly updating our call systems

to enhance their reliability, value for money and user

convenience. If you would also like to benefit from cut-

ting-edge call technology, we can fine-tune a financial

strategy to reflect your priorities. Why not talk to us

about your vision?

Over-occupied and under-occupied wards

Ward A

Ward C

Ward B

Ward D

120%

140%40%

60%

Evenly spread occupancy using flamenco®

Ward A

Ward C

Ward B

Ward D

50% 90%

30%

40%

60% 90%

Diagram of ward and room occupancy rates.

10 flamenco® – for nursing

Reliable to use and intelligent enough to think rationally

in critical situations, it clears the way for staff to perform

their daily routines. To ensure no call goes astray at

moments when nurses are particularly stretched, the

system forwards calls to the right person. Whether by

light call or mobile phone – it can handle any option.

flamenco® supports any organisational format for patient

care. You have complete freedom to define procedures

quickly and simply at any time and adjust them to current

conditions. If one ward is overloaded, just assign a few

beds or rooms to units which are under less pressure.

This way flamenco® takes the edge of peak utilisation in

specific areas by drawing on additional capacities in an

interdisciplinary scenario.

Design procedures to meet individual needs.

Reliable and attentive, experienced, always helpful and highly qualified, whatever the situation –

flamenco® brings calm to a hectic nursing environment with the qualities of a perfect colleague.

– means

organising care with a personal profile!

• Connects rooms flexibly across ward boundaries

to create organisational units.

• Processes can be modified any time to reflect needs.

• Operation is intuitive, reliable and easy to understand.

• Intelligent call forwarding and prioritisation.

• Room components and bedside units are easy to clean and disinfect.

• Exemplary patient convenience.

11flamenco® – for nursing

12

Calls and additional information can be displayed on

corridor panels. Brief practice gives a sure command

of the essential functions. That is vital if staff need to

respond fast in an emergency.

Robust and hardy.

Few places experience as much cleaning and disinfecting

as a hospital. As water and moisture are the natural ene-

mies of any electronic parts, we have developed a mem-

brane-protected keyboard for our buttons which valiantly

wards off any liquid. Even the colours stay clean and

bright after prolonged and frequent use.

– for the

human touchin nursing.

flamenco® – for nursing

Fingertip communication.

The supreme priority is always a rapid recovery and

patient wellbeing. Simple, personal communication

between patient and nursing staff plays an important

part in the process.

Our patient bedside units have been ergonomically

designed, combining high functionality with the attractive

appearance our users appreciate. The result is unique

user convenience: learning to operate flamenco® reliably

takes very little time. Easily grasped colour coding distin-

guishes the generous call button from the presence but-

ton, alarm button or cancel button, and the call lights use

the same colours. Nurses can always identify calls clearly

thanks to clearly defined signals.

13flamenco® – for nursing

The same applies to DECT pagers:

flamenco® forwards the incoming

call to an assigned device. Besides,

direct voice contact between nurse

and patient cuts out unnecessary

journeys. A few reassuring words are

often all it takes to make the problem go

away. And when a nurse visits a bedroom she

already knows what to expect and can bring anything she

needs along with her. The result: shorter distances and

more time.

Patients feel better understood.

A melodious, intelligible voice will give patients a pleasant

sense that they are being looked after in every way. That

is why our call systems are equipped with special ampli-

fiers and highly sensitive microphones. Nurses benefit,

too: they can hear clearly what patients want, even when

their voices are frail. That way they know exactly how to

respond and can avoid misunderstandings.

Simply ingenious:flamenco® shortens the distance.

When every action is precise and no trip is in vain, there

is more time for personal exchanges with the patient.

That is where flamenco® plays its part. Thanks to the

intelligent organisation of daily routines, you gain about

20–40 % more time, whatever structure you work in.

The system co-ordinates call and voice communication

between nurses in the bedrooms and the call centre or

ward office so accurately that calls can, for example,

be automatically forwarded to the next room where nurse

presence is indicated.

timeMuch more

for your patients.

–technically swift and steadfast:

plug-and-play components!

They don’t take much time to fit and poten-

tial assembly errors are confined to a mini-

mum. This way functional alterations can

be implemented without interfering with

the technical structure or calling on expen-

sive expertise. The flamenco® bus technolo-

gy extends right into the rooms, so to carry

out major functional extensions all you have

to do is run the software upgrade.

Moving on to the next generation is painless. Our specia-

lists provide remote maintenance and system analysis,

keeping your on-site maintenance input low while ensur-

ing top-quality service reliability. And if a fault does occur,

the function monitoring feature will locate and describe

the error clearly and accurately.

Change at the flick of a wrist.

Keep effortlessly abreast of technical innovation, maintain smooth operation with minimum effort

and cost, and still ensure maximum reliability – no problem thanks to ready-made flamenco® plug-

and-play components.

• Rapid installation with plug-and-play components.

• Function monitoring: clear error diagnosis permits

swift elimination.

• Simple adjustment whenever use is modified or extended.

• Predictable operating costs and long service life.

• Intelligent interfaces, including to legacy systems.

flamenco® – for the engineering 15

16 flamenco® – for the engineering

Up to date in three easy steps.

The pre-built plug-and-play components can be assem-

bled at the flick of a wrist, even for more complex solu-

tions, and begin their work without more ado. There

are three steps: preparation, fine installation and con-

figuration. The straightforward method cuts costs.

First, the standard sockets and cables required are inte-

grated as far as possible into the existing infrastructure.

There is no need to think about special channels or how

many wires you need or what kind of switches to use.

The second step is to pre-integrate the plugs and connect

them using 3-wire RAN technology. The terminals are

then simply clicked on and can later be changed with a

simple flick.

The third step, system configuration, is also extremely easy.

You can install all the components centrally. The smart

assembly principle and effortless configuration mean

there is no practical limit to subsequent changes, and no

need for any further time-consuming installation. Seg-

ments that are currently equipped with the

EccoLine or NewLine range can be

linked in directly using flamenco® .

–

system upgrade with guaranteed simplicity.

17flamenco® – for the engineering

A coup for lean logistics.

Identical modules mean fewer spare parts. flamenco®

system components reduce your warehousing costs and

keep the lid on logistics. Robust, low-care plastics and

waterproof models ensure a long service life for our

products, so you only need to carry a small stock. And

we will continue to provide spare parts in coming years –

promise!

Efficient networking.

flamenco® integrates all your

information systems, even

across hospital boundaries. The

system can also link several sites, lay-

ing the foundations for huge cost savings.

But within a single site, too, flamenco® offers efficiency

gains: visual information can be distributed centrally to all

displays, screens and illuminated signs. The network can

also integrate telephone and light call systems, as well as

the public announcement system. HIS patient data and

facility management databases can be accessed from

central data interfaces.

District hospitals Sonneberg and Neuhaus:Two sites 30 km apart run commerciallyfrom a single ComCenter.

18 flamenco® – service

We are always happy to help.

We not only supply excellent products. In addition to that we offer

you first-class back-up. From the initial planning stage via implemen-

tation support to maintenance contracts for your hardware and soft-

ware and a broad range of training courses and seminars, Tunstall

will grant you top-value, competent, friendly and complete service.

Tunstall – permanent first-class service!

19flamenco® – service

All the reassurance you need

Planning

• Consultancy

• Status analysis

• Support for system design

Implementation

• Sample installation

• System check

• System extension

• Service entry support

Training

• Technical training

• User training

Service

• On-site service

• Repairs

• Inspections

• Spare parts

Telephone support

• Technical support hotline

• Project consulting

• Remote maintenance

Maintenance contracts

• Inspection

• Software maintenance

• Hardware servicing

• User licences

Strong commitment to our partners.

Via our online platform TunstallPro we offer a wide

range of information and intelligent tools from experts

in planning, architectural and the electrical trades to

help plan projects competently.

Our brochures, manuals and planning tools will quickly

enable you to form a clear picture of the many options

provided by the full range of Tunstall systems. If you are

already engaged in a project, these tools will help to

define an optimum system and explain the parameters.

We are strongly committed to your success – from the

initial idea throughout the product's entire service life.

On the Internet at www.tunstall.de

20 fla-

Tunstall – innovationis a question of honour.

We always listen very carefully to what you tell us when

we are developing our products. Your questions, requests

and ideas have inspired us again and again, fanning our

passion for intelligent solutions. In the end our ability to

find the best response to every requirement made us an

international leader. And this is what you stand to gain

from it: almost unlimited integration options for every

conceivable system and peripheral, easy installation and

maintenance thanks to our plug-and-play components,

maximum organisational liberty and of course the out-

standing design appeal of our user devices. To ensure

that everything works to your satisfaction from the outset,

we have rounded off our range with exemplary, compe-

tent, friendly service.

Word of honour!

Experience and competence forpioneering communication solutions.

KK

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DQS certified to DIN EN ISO 9001 Reg. no. 56386

Reg. no. 56386

QUALITYMANAGEMENT

SYSTEM Further details about Tunstallproducts can be found in therelevant specification sheets.

We reserve the right to maketechnical changes.

Tunstall GmbH · Orkotten 66 · 48291 Telgte

Telephone +49 25 04 7 01-0 · Fax +49 25 04 7 01-4 99

Or visit us on the Web at: www.tunstall.de · info@tunstall.de

When it comes to experience and competence we enjoy an excellent reputation. A growing list of establishments

around the globe are placing their trust in us: hospitals and homes for the elderly, and also penal institutions. That

is why we are determined not only to fulfil their expectations, but to surpass them.