051914 csc agenda package

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COMMUNITY SAFETY COMMITTEEMonday, May 19, 2014; 3:30 5:00 p.m.

Room 280

Committee Members: Claire Fallon, Chair

Michael Barnes, Vice Chair

Al Austin

Greg Phipps

Kenny Smith

Staff Resource: Eric Campbell, Assistant City Manager

___________________________________________________________________________________

AGENDA

I. Digital Dispatch ServicesStaff Resources: Eric Campbell & Thomas Powers

The Committee will continue its discussions regarding the Passenger Vehicle for Hire

and Digital Dispatch Services. The Committee will hear presentations from Lyft,

Uber and the Passenger Vehicle for Hire Board.

Attachments: 1. Lyft presentation

2. Uber presentation

3. PVH Board presentation

Next meeting

June 12, 2014 at 12:00 noon, Room 280

Distribution: City Council Ron Carlee, City Manager Executive Team

Bob Hagemann Stephanie Kelly Thomas Powers

Tracy Evans


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CharlotteCityCouncilCommunitySafetyCommittee

May19,2014

Introduction

LaunchedinJune2012

OurVision:tofillemptyseatsbycreatingacommunitywherepeoplewhoneedridesarematchedwiththoseofferingrides.

ReduceCongestionReduceCostoftransportation

ReduceCO2emissions

ReducedrunkdrivingEnhancepublictransportationBuildcommunitybonds

Realtime ridematchingservice


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Ridesharing

ThroughLyfts mobileplatform,passengerscaneasilyconnectwithfellowcommunitymemberswhoarealreadyontheroad,enablingasafeandsustainablewayforfolkstogetaround.

Affordableandsafetransportationoption

Lyft currentlyin63citiesandgrowing

Donation

based

payment

modelLyft setsgoldstandardforsafety

Community

Lyft Safety

CriminalBackgroundchecks Nofelonies,theft,violentcrimes,orpropertydamage

Conductedbynationalleaderinbackgroundchecks

DMVrecordchecks(upfrontandquarterly) Nomorethan2movingviolationsinpast3years

Nomajorviolationsinpast3years Recklessdriving/drivingwithsuspendedlicense

Noalcohol

or

drug

related

violations

in

past

7years

23+yearsold

Drivertrainingandmentoring

BackgroundandSafetyChecks


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Lyft Safety

Vehiclerequirements

19pointsafetyinspection

Conductedannually

Detailedinspectionprotocolpreparedbyautomotive

experts

4doorvehicle

Handsfree

smart

phone

mount

VehicleRequirements

Lyft Safety

Ratingofeachride driverandrider

Automaticoffboardingoflowrateddrivers

Driverandvehiclepictures

Zerotolerancedrugandalcoholpolicy

GPStracking

No

cash

paymentsOnebuttoncalling

Automaticelectronicreceiptswithtripdetails

ApplicationFeatures


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Insurance

$1,000,000excessliabilityinsurancecoveragewhenthedriveracceptsariderequest

$1,000,000uninsured/underinsuredmotoristcoveragewhenthedriveracceptsariderequest

Contingentliabilitycoverageupto$50,000/$100,000/$25,000whenthedriveractivatestheappbuthasnotacceptedariderequest

Personalautomobileinsurance,contingentcollisionandcomprehensivecoverageupto$50,000peroccurrence

RecentlypartneredwithMetLife

Firstof

its

kind

coverage


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Charlotte City Council Community Safety CommitteeMay 19, 2014


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Agenda

Uber overview Insurance Background checks Surge pricing Appendix

Partner testimonies


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1+100 CITIES35 COUNTRIES

3


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Why Charlotte loves Uber


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Every second of activityon the Uber platform is insured

$1.5 M$1.5 M


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All drivers are screened against: County courthouse records going back 7 years for every county of residence Federal courthouse records going back 7 years Multi-State Criminal Database going back 7 years National Sex Offender Registry screen Social Security Trace (lifetime) Motor Vehicle Records (historical and ongoing)

Criteria for drivers to pass through the screening:

No convictions for violent crimes, sexual offenses, or felonies in the past 7 years No convictions of theft or property damage in the past 7 years No drug or DUI charges in the past 7 years No driving without insurance or suspended license charge in the past 3 years

No severe driving violations such as hit-and-run, driving over 100 mph,driving on a suspended/revoked license, or driving on the wrong side of a divided highway, etc

ndustryleading background checks to ensure the highest driver qua


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Uber takes additional measures to increase safetyAdditional Uber safety and quality practices

Minimum age of 23 to partner with Uber

Maximum vehicle age:


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Providing riders transparency and choice during surge

Rate DropNotification

Rate CheckApp Open Rider DecisionPoint SobrietyCheck Request Fare Quote Uber En


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Thank you.


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Appendix


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Passenger Vehicle For Hire BoardThoughts & Considerations OnDigital Dispatching Services

Presented By:

Jonathan Fine, Chair

Passenger Vehicle For Hire

Boards Objective And Aim

PVH Ordinance Section 22-26 states Thepurpose of this article is to regulate passengervehicles for hire in order to preserve the healthand welfare of the citizens of the city and theprotection of their property.

Although a number of PVH Board members workwithin the PVH industry, the PVH Boards

perspective stems from its goal of preservation ofpublic safety


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Road to California

Experience of Other Localities with Similar Issues:

Step 1 Fail to comply with local regulationsAcross the country, Digital Dispatch Servicecompanies have been subject to lawsuits for failureto comply; sometimes operating even afterinjunctions and changes in law

Step 2 Adopt Californias Regulatory FrameworkThe PVH Board has also learned that in an effort to

settle such disputes, the Digital Dispatch Serviceindustry has urged adoption of rules akin to thoseadopted by the California Public Utilities Commission

The PVH Board has significant concerns about theCalifornia regulatory framework

Practical Concerns A Contrast

Digital Dispatch Service companies certify compliance

Current regulated companies are verified by PVH

City is expected to trust Digital Dispatch Servicecompanies without independent verification by publicagency:

Sufficient insurance? (Digital Dispatch Servicecompanies claim proprietary information)

Sufficient vehicle inspections?

Sufficient driver training? Digital Dispatch Service companies are private

entities motivated by profit, yet they are chargedwith ensuring public safety

Feeling of fox guarding the henhouse


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Practical Concerns . . . continued

Regulated industry must be vetted by PVHOrdinance

State statute exception creates unlevel playing field

Council level the playing field in terms of compliancewith our existing rules relating to public safety

Council establishes rules, enforced by PVH/CMPD

Regulated industry may not be able to co-existwith Digital Dispatch Service companies

well-intentioned companies opt out of PVH ordinance

unsavory companies seeking to exploit any loopholes

gap between the Digital Dispatch Service regulation inNorth Carolina versus the Digital Dispatch Serviceregulation in other jurisdictions

Other Issues

State Statute allows the City to require a permitbefore operating a passenger vehicle for hire

Digital Dispatch Service vehicles with out-of-statelicense plates no assurance of compliance withNCDMV regulations? Such compliance isincorporated [assumed] within our currentprogram of local PVH ordinances.

Evidence from CMPD that Digital Dispatch Servicevehicles are not operating as intended: Clustering for fares at entertainment venues (Music

Factory; NoDa; TWC Arena)

Uber vehicles with lighted U sign in window (akin tocab toplight function)

051914 csc agenda package

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